Samsung MX-C830D, User Manual

34

English

Other Information 

English

35

troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not 
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and 
contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.

Playback does not start.

•  Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

•  CD-ROMs and DVD-ROMs cannot be played on this 

product

.

• Make sure that the rating level is correct.

Playback does not start  
immediately when the  
Play/Pause button is pressed.

•  Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.

Sound is not produced.

•  No sound is heard during fast playback, slow playback.
•  Are the speakers connected properly? Is the speaker setup correctly customized?
•  Is the disc severely damaged?

The remote control does not work.

•  Is the remote control being operated within its operation range of angle and 

distance?

• Are the batteries drained?

•  Disc is rotating but no 

picture is produced.

•  Picture quality is poor and 

picture is shaking.

• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.

Audio language and subtitles do 
not work.

•  Audio language and subtitles will not work if the disc does not contain them.

The menu screen does not appear 
even when the menu function is 
selected.

•  Are you using a disc that does not contain menus?

Aspect ratio cannot be changed.

•  You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc 
jacket and then select the appropriate function.

The tape does not start playing

 •  The TAPE function has not been selected.
•  The cassette has not been inserted correctly.
•  The cassette player has not been closed.
•  The tape is either slack or broken.

The volume falls off 
The cassette is not erased 
correctly
There is excessive wow and flutter

•  The audio heads are dirty.
•  The rollers or drive capstans are dirty.
•  The tape is worn.

MX-C830D-XER-ENG-NO AM.indd   34

2010-3-16   8:35:29