PROBLEM
POSSIBLE CAUSE
SOLUTION
Areas of
discoloration
with metallic
sheen.
Mineral deposits from water
and food have been left on the
surface of the cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean, dry
bottoms.
The oven will
not self-clean.
The oven temperature is too high
to set a self-clean operation.
• Allow the range to cool and
reset the controls.
The oven controls have been set
incorrectly.
• See the section on self-
cleaning on page 70.
A self-cleaning cycle cannot be started if the oven lockout feature
has been activated or if a radiant surface element is on.
“Cracking”
or “popping”
sound.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in the
oven.
• Press
OVEN OFF
. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and reset the oven for self-
cleaning.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot.
• Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not set
correctly.
• See the section on self-
cleaning on page 70.
The oven was heavily soiled.
• Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Steam is coming
out of the vent.
When using the convection
feature, it is normal to see steam
coming out of the oven vent.
• This is normal.
As the number of racks or
amount of food being cooked
increases, the amount of visible
steam will increase.
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