English 65
Tr
ouble
shoo
ting
Problem
Possible cause
Solution
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Fan noise.
A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
Oven racks
are difficult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
DRAWER
Problem
Possible cause
Solution
The drawer
does not slide
smoothly or
drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See
page
The drawer is overloaded or
the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
Excessive
condensation
in the drawer.
There is liquid present in the
drawer.
Remove the liquid.
Uncovered foods.
Cover food with a lid.
Information codes
OVEN
Displayed
code
Possible cause
Solution
C-d0
There is a short in the control
key.
Press
OFF
, and then restart
the oven. If the problem
persists, disconnect all power
to the range for at least 30
seconds and then reconnect
the power. If this does not
solve the problem, call for
service.
C-d1
The door lock is misaligned.
C-F0
This code occurs if
communication between
the Main and Sub PBA is
interrupted.
C-F2
This code occurs if
communication between the
Main and Touch is interrupted.
C-20
The oven sensor is open when
the oven is operating.
There is a short in the Oven
sensor.
C-21
This code occurs if the internal
temperature rises abnormally
high.
NE63T8751_AA_DG68-01208A-00_EN+MES+CFR.indb 65
2020-03-27 2:47:52
