38 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Cause
Action
The oven does not
cook properly.
•
If the door is often
opened during cooking.
•
Do not frequently open
the door unless you
are cooking things that
need to be turned. If you
frequently open the door,
the interior temperature
will be lower and this
may affect the results of
your cooking.
Steam cleaning does
not work.
•
This is because the
temperature is too high.
•
Cool the oven and then
use.
Dual cook mode does
not work.
•
If the divider is not
properly assembled.
•
Insert the divider
correctly and use.
Single cook mode
does not work.
•
If the divider is inserted
in the oven.
•
Take out the divider and
use.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code
Meaning
Action
C-d1
Door lock malfunctions.
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a
service centre.
C-20
Sensor malfunctions.
C-21
C-22
C-F1
Only occurs during EEPROM Read/
Write.
C-F0
If there is no communication
between the main PCB and sub
PCB.
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom.
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a
service centre.
C-d0
Button problem
Occurs when a button is pressed
and held for a period of time.
Clean the buttons and make sure
there is no water on/around them.
Turn off the oven and try again. If
the problem continues, contact a
local Samsung service centre.
S-01
Safety shutoff
Oven has continued operating at
a set temperature for an extended
time.
•
Under 105 °C - 16 hours
•
From 105 °C to 240 °C - 8 hours
•
From 245 °C to Max - 4 hours
This is not system failure. Turn off
the oven and remove food. Thenm
try again normally.
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2018-04-11 6:58:53