CHAPTER 2.
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[601] SIGN STATION GROUP
This MMC is used to build all station groups. There are 40 programmable groups available
in a M system and 80 for a L system.
The options for setting up these groups are as follows:
No
Option
Description
0
TYPE
This is the type of group you are creating and can be one of the
following:
0 NORMAL: Used to assign stations in a ring group. The members can
be stations, common bell contacts or Ring over Page relays.
1 VMAA: Used to group a number of voice mail port extensions. These
must have been defined in MMC 207 as VMAA ports or they cannot
be entered here. Check all programming in MMC 726 to ensure that
the In band DTMF codes are properly set.
2 UCD: Used to build a UCD group. The system will support two
methods of UCD:
- TYPE 1 UCD
The group OVERFLOW/N-ANS destination(see below) is defined as
an SLT port to which you must connect some type of announcement
device to play to callers while they are on hold.
Please note that this type of UCD group has the following limitations.
a) The announcement device must be able to terminate the
announcement with a hook flash and a transfer back to the
UCD group.
b) Only one caller at a time can hear the announcement.
c) Each caller connected to the announcement must hear the
announcement in its entirety.
d) It is possible that a new caller may ‘jump ahead’ in the queue if
a previous caller is currently connected to the announcement
device.
- TYPE 2 UCD
The group OVERFLOW/N-ANS destination(see below) is defined
as an AA port or group. This will only work if an AA card has been
installed in the system.
The digital announcer in the AA card will supply two recorded
announcements to callers in queue. The first announcement is
played only once, the second announcement will repeat for as long
as the caller is in queue.
This type of UCD group has the following advantages:
a) No external device need be installed to provide an
announcement.
b) Multiple callers can hear the announcement(s) simultaneously.
c) Callers hearing the announcement will be transferred to a free
UCD group member(agent) as soon as the agent becomes
available.
