20
LOBBY PHONE SERVICE
This feature allows an administrator display keyset to bill a call from a remote location,
such as a lobby phone, to a guest’s room bill.
The guest calls from the lobby phone to the hotel operator and requests the operator
to bill an outside call to his/her room. The operator will press the
RB
(Remote Billing)
key placing the guest on transfer hold. The operator will then enter the guest’s room
number and receive a confirmation tone.
The operator can then complete the call for the guest and pass the ringback tone to
him.
If the room number dialed is not occupied, an error tone will be returned along with an
error display. At this point the operator can press the
TRSF
key and reconnect to the
guest.
21
BILLING A TELEPHONE CALL TO A GUEST
ROOM FROM ANOTHER TELEPHONE
(LOBBY PHONE SERVICE)
NOTE: Your keyset must have a
REMOTE BILLING
(RB) key to implement this feature.
When a guest wishes to place an outside telephone call from a restricted telephone
such as a lobby or house phone, they must first place a call to the operator who will
then perform the following procedure:
When a guest calls and asks for a call to be billed to his/her room, ask the guest for his/
her room number.
ACTION
DISPLAY
1. Press the REMOTE BILLING (
RB
) key
Enter Room
and enter the room number the call is
NUMBER:XXXX
to be billed to via the keypad.
2. If the room is occupied you will receive
Call Billed To
this display.
ROOM #:XXXX
3. You may now dial “9” and you
may dial the telephone number for
the guest and hang up when you
hear ringing.
4. If the room number given is empty
Error:Room XXXX
(there is no guest checked in that
Is Empty
room) you will receive an error tone
along with this display.
You can now press the
TRSF
key
to return to the guest and find out
the correct room number.
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