OfficeServ 7100
PROGRAMMING
TECHNICAL MANUAL
PART 2 APRIL 2007
MMC: 607
UCD OPTIONS
DESCRIPTION:
Sets up UCD options in the Samsung Embedded Voicemail. MMC 601 must have
already been used to define a UCD group with an overflow destination of VMSUCD
port or group. (A group is preferred over a port because a group allows multiple
paths into the voicemail and therefore has greater traffic handling capabilities.) When
a group overflow timer in MMC 601 expires, the caller will be routed to the voicemail.
It is here that the caller is played the UCD “FIRST MESSAGE” and “SECOND
MESSAGE” while in queue. This will continue until an agent becomes free or the
caller is transferred to a final destination.
This MMC includes options to select messages to play to a caller. These messages
can be as follows:
MESSAGES 1000–9999
These messages can be recorded on the embedded voicemail.
These are the default pre-programmed messages:
5061:
“I’m sorry, all stations are presently busy”
5062:
“I’m sorry, all stations are still busy”
The following program options apply:
FIRST MESSAGE
After the caller has overflowed from the UCD group, the first message will
immediately play. For instructions on how to make these recordings. The default
message is #5061 “I’m sorry, all stations are presently busy.”
This message will only be played once for the caller.
SECOND MESSAGE
If no agent has become free after the UCD recall time (see UCD Recall), the caller will
be played the second message. For instructions on how to make these recordings.
The default message is #5062 “I’m sorry, all stations are still busy.”
This message will be repeated for as long as the caller is in queue, at an interval
specified in the UCD Recall Timer below.
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