OfficeServ 7100
PROGRAMMING
TECHNICAL MANUAL
PART 3 APRIL 2007
3.1.1
PART 3. VOICEMAIL AND AUTOMATED
ATTENDANT PROGRAMMING
ARCHITECTURE
3.1 OVERVIEW
The OfficeServ 7100 voicemail and automated attendant application, much like the
in-skin Samsung voicemail product (SVMi), is radically different than most other
voicemail systems. This is due to the high level of flexibility and control the technician is
given for setting up applications. As such a technician who is unfamiliar with the
Samsung voicemail products may find some of the terminology and thought processes
to be totally foreign. The purpose of this section of the manual is to simplify the learning
process and equip the technician with the tools necessary to set up and maintain the
system.
The major difference with the Samsung solution is that the voicemail and automated
attendant functions are simply components of a larger call processing server. As such
the two are very tightly integrated, often blurring the distinction between them. The
programming section of this manual delineates which functions are primarily
automated attendant related and which are voicemail related, but it is important to
remember that there is no hard line separating the two.
Programming in the system is based off of programming objects called blocks. In all
there are 15 types of blocks, each with a very specific purpose. For example, a Mailbox
block's purpose is to store a message and initiate message notifications. Blocks can
also be "tied" together, allowing a blending of functionality. For example a Menu block
can pass a caller to a Directory block allowing a user to search for a subscriber. The
following diagram shows the basic control architecture of the system and how the
various blocks interact. Blocks are discussed in depth later in the manual.
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