Samsung OFFICESERV 7100, Description

Page 1: ...ormation presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA SAM SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use...

Page 2: ...in design or components of equipment as engineering and manufacturing may warrant Copyright 2007 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced i...

Page 3: ...2 2 2 3 INTERFACE CARDS 2 2 2 4 DAUGHTERBOARD MODULES 2 2 2 5 COMMON OfficeServ INTERFACE CARDS 2 4 2 6 STATION EQUIPMENT 2 6 2 6 1 DS 5000 SERIES EQUIPMENT 2 6 2 6 2 iDCS SERIES EQUIPMENT 2 8 2 6 3 D...

Page 4: ...NS 4 47 4 6 SAMPLE SMDR PRINTOUT WITH CALLER ID 4 53 4 7 SAMPLE SMDR PRINTOUT WITH CALLER ID ANI NUMBER 4 54 4 8 SAMPLE OF UCD EMBEDDED REPORT 4 55 4 9 UCD CALL STATISTICS 4 56 4 10 UCD AGENT STATISTI...

Page 5: ...Session Initiation Protocol SIP as well as the more robust Telephony over IP ToIP The integrated Layer 2 PoE switch module adds powerful access capabilities providing data network solution for your e...

Page 6: ...00 to home workers and road warriors Standard telephones generally called single line sets con nect to single line interface cards SLM or SLI In addition DLI station ports are used to connect peripher...

Page 7: ...detailed in Part 2 HARDWARE DESCRIPTIONS System configuration is very flex ible Plug in various four port modules in the 7 locations provided by the MP10a card and two universal cards Physical Cabinet...

Page 8: ...P 3 IP telephones WIRED ITP 4 Wireless IP handsets WLAN ITP 5 Samsung proprietary network trunk SPNET TRK 6 SIP Trunks SIP TRK 7 H 323 Trunks H323 TRK 8 SIP Station SIP STN 9 MOBEX Stations MOBEX STN...

Page 9: ...3 Trunks Analog Trunks 20 Digital Trunks T1 PRI 23 Networking Trunks 24 COMBINED TOTAL OF ALL TRUNK TYPES CANNOT EXCEED 24 MAXIMUM STATIONS TRUNKS VOICEMAIL 60 Other Devices Networking Nodes I SPNet v...

Page 10: ...irtual slots x 8 ports SMT W5100E 24 Max of SIP Station Ports 32 4 virtual slots x 8 ports 32 MAX OF STATION PORTS CANNOT EXCEED 32 Max of VM Ports 4 Embedded on the MP10a MAX STATION TRUNKS VOICEMAIL...

Page 11: ...processing is done in the keysets The digital keysets use a Hitachi H8 processor for data communication within the system 1 4 PROGRAMMING The OfficeServ 7100 is a self configuring system This means th...

Page 12: ...It allows programming from any where in the world provided there is a LAN WAN con nection to the MP10a The Web Management program runs is embedded in the system and uses Internet Explorer V6 0 as its...

Page 13: ...rd is installed on the processor it will provide an interface for 4 power over ethernet POE ports The MP10a also has a connector for mounting the optional modem board This modem board can be used for...

Page 14: ...nfigura tion allows the customers to grow or expand in 4 port increments Customer can start out and configure the sys tem as a 4 line by 8 station system and later expand to a 8 by 16 configuration an...

Page 15: ...tch function as the data transmission reception board to from a LAN When installed the 4SWM module provides connection for four 4 PoE ports off the front panel of the MP10a card These ports can be use...

Page 16: ...y as required T1 is not supported on this card in the OfficeServ 7100 The TEPRI TEPRIa is not hot swappable MGI 16 MEDIA GATEWAY INTERFACE The MGI 16 card supports 16 VoIP channels The MGI 16 supports...

Page 17: ...l cabinets Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card This card supports the Po...

Page 18: ...nction keys Terminal Status Indicator Built in speakerphone Optional Full Duplex speakerphone module Eight selectable ring tones UP DOWN buttons for digital control of speaker handset and ringer volum...

Page 19: ...hat can be installed only in the DS 5021D and DS 5014D keysets The standard speaker phone mode of operation for a DS keyset is half duplex This means that you cannot transmit and receive speech at the...

Page 20: ...rminal Status Indicator Built in speakerphone Optional full duplex speakerphone module Eight selectable ring tones UP DOWN buttons for digital control of speaker handset and ringer volumes Desk or wal...

Page 21: ...FKDBF This is a daughter board that can be installed only in the 18 or 28 button keysets The standard speakerphone mode of operation for an iDCS keyset is half duplex This means that you cannot trans...

Page 22: ...ocked doors interior or exterior or as a room monitoring box Provides contact control to be used with customer provided electric door lock Door phone is wall mounted Door phone is weather resistant 2...

Page 23: ...ring tones Navigation key Built in applications Phone Book E Diary Calendar and Calculator User selectable menu styles and backgrounds 2 Port Switch Supports PoE Power over Ethernet ITP 5107S IP KEYS...

Page 24: ...ficeServ Softphone 2 6 6 OfficeServ Wireless WIRELESS LAN ACCESS POINT SMT R2000 See Figure 2 19 The wireless access point SMT R2000 provides wireless coverage throughout a building and sur rounding a...

Page 25: ...er display Call Waiting Voice mail indication Hot key for voice mail access System hold Call transfer Call forward Call mute Call pick up Do not disturb Dynamic soft keys Hard keys for TRANSFER HOLD a...

Page 26: ...oes not make a Samsung SIP phone for the US market but other third party devices are support ed on the OfficeServ systems 2 SIP devices not made by Samsung require the purchase of a 3rd party SIP user...

Page 27: ...hown in the table below 3 2 DIMENSIONS The OfficeServ 7100 consists of a single cabinet as shown in Figure 3 2 Note When the cabinets are rack mounted the rack mount bracket will add some height to th...

Page 28: ...cle can be adjusted by changing the values of the system database 3 2 3 3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32 113 F 0 45 C STORAGE TEMPERATURE 14 122 F 10 50 C HUMIDITY 10 90 Non Condensing...

Page 29: ...50 ms BUSY TONE 500 500 ms DO NOT DISTURB TONE 250 250 ms RING BACK TONE 1000 2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION CAUTION BARGE IN TONE 50 50 ms CALL BACK HOLD TONE 500 3500 ms RING BACK TO...

Page 30: ...Abandon Lists 100 CID Name Translation Entries 1000 Call Buttons per Station 8 Call Log Entries 2000 Call Log per Station 50 OfficeServ 7100 Feature Capacities Tenant Groups 1 Ring Plans 6 Programmed...

Page 31: ...ID on SMDR Number to Name Translation Caller ID to PSTN Caller ID to Analog Port Caller Identification Caller ID Calling Line Identification CLI PRI Centrex PBX Use Chain Dialing Chain Forward Class...

Page 32: ...ry Pooling Simultaneous Ringing See OS Connect Single Line Connections SIP Services Speed Dial Numbers Station List System List Speed Dial by Directory Station Hunt Groups Distributed Sequential Uncon...

Page 33: ...odes are not required to make outgoing calls but may be used if desired This is also the method used to assign an account code to incoming calls These account codes can contain the digits 0 9 and ACCO...

Page 34: ...signated MOH source to the user Alternatively System programming can define an external music source to be played when the Appointment Reminder is answered AUTHORIZATION CODES Authorization codes are...

Page 35: ...gh their keyset speakers when optional external sources are installed Each user may adjust this level by the use of a volume control program at the selected keyset BRANCH GROUP This feature allows sta...

Page 36: ...PIN ID Numbers When desired this feature allows agents to be assigned a PIN number to use when logging in and out of a UCD group This allows an agent to move from location to location and retain thei...

Page 37: ...a dozen different historical reports to provide detailed statistics on call volume and call times as well as agent activity Also included is a detailed Abandoned Call list to define each lost call to...

Page 38: ...the destinations have already been entered in the usual manner Forward DND This feature works with the Do Not Disturb feature This allows calls directed to a station in Do Not Disturb or One Time Do N...

Page 39: ...ooking for a free zone CALL PICKUP Directed With directed call pickup users can answer calls ringing at any station by dialing a code plus that station s extension number or by pressing the feature bu...

Page 40: ...name or number will show in the display depending on your selection Save Caller ID Number At any time during an incoming call that provides Caller ID information you may press the SAVE key This saves...

Page 41: ...n 80 col umn printer set for condensed print Number to Name Translation The system provides a translation table for 1000 entries When the Caller ID number is received the table is searched When a matc...

Page 42: ...station can be assigned different classes of service for day and night operation COMMON BELL CONTROL The MP10a provides two relays that may be programmed to control a customer provided common bell or...

Page 43: ...hone is ideal for telecommuter and mobile users Remote workers can simply connect their laptop to the corporate network snap in a USB headset and function as if they were in their own office They can...

Page 44: ...IFICATION SERVICE DNIS NOT USED IN THE US When DNIS service is provided on an incoming E M trunk the OfficeServ 7100 can route calls based on the numbers received See DID T1 E M not supported on Offic...

Page 45: ...DISTINCTIVE RINGING The OfficeServ 7100 provides distinctive ringing at a station based on selected parameters Outside calls have a single ring repeated while intercom calls have a double ring repeat...

Page 46: ...the central office or PBX This is used for custom calling features on C O lines or in conjunction with CENTREX PBX oper ation System programming allows individual flash times for C O and PBX lines Wh...

Page 47: ...ssigned for each group on the user s phone INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group This allows all members of the group to share the call loa...

Page 48: ...made from any display keyset or personal computer running Samsung s proprietary Installation Tool application There are three levels of telephone system pro gramming Technician Customer and Station Us...

Page 49: ...another station place the call on remote hold at another station or send the caller directly to voicemail You can even set up a direct access number that will allow MOBEX users to dial in to the syste...

Page 50: ...hysical connection between systems can be an IP network or proprietary PRI connection using Samsung s proprietary version of QSIG called SPNet If PRI connection is used the maximum number of nodes may...

Page 51: ...t in a network arrangement instead of the Local Operator within that Node Ring plan assignments will allow recalls to a Centralized Operator Attendant during the day and to the Local Operator after ho...

Page 52: ...one Node does not have a dedicated answering position The caller is on Hold listening to music rather then listening to ringback tone Note Remote Hold to a virtual extension in another node is not av...

Page 53: ...plus internal zone zero simultaneously Using system pro gramming each station may be allowed or denied the abilities to make and or receive page announcements to any zone or combination of zones Exte...

Page 54: ...ialed When the LNR key is pressed the last number dialed is displayed The log can then be scrolled using the Volume Up Down keys and a pre viously dialed number can be selected REMOTE PROGRAMMING PC R...

Page 55: ...o ring rather than auto announce the executive secretary calls A station can only be the executive of one secretary pool In addition a station cannot be in more than one pool SIMULTANEOUS RINGING See...

Page 56: ...rovides records of calls made received and transferred Connecting a customer provided print er or call accounting system will allow collection of these records Each call record provides the following...

Page 57: ...class assigned to it Each station and trunk can have a different dialing class for each ring plan Special Code Table A Special Code Table of ten entries four digits each allows use of telephone compa...

Page 58: ...cemails delivered to a user s email inbox can optionally be deleted from the voicemail system to minimize mailbox clutter and reduce system overhead The E Mail Gateway feature can be enabled for up to...

Page 59: ...annels built in and can be activated with the appropriate license key A total of 24 MGI channels can be supported With VoIP certain compression standards have also been adopted to represent each secon...

Page 60: ...ne Station Lock Terminal Status Indicator Tri Colored Lights Volume Settings Wall Mountable Keysets STATION FEATURES 4 30 4 2 STATION FEATURES DESCRIPTIONS ADD ON MODULES iDCS 14 BUTTON AOM The 14B AO...

Page 61: ...d at one time including busy station and busy trunk BUSY STATION INDICATIONS BLF DSS BLF keys may be assigned to any keyset or add on module These buttons will be off when the station is idle light re...

Page 62: ...r pickup group The OfficeServ 7100 has 20 programmable pickup groups DIRECT STATION SELECTION DSS Programmable keys can be assigned as DSS keys and associated with extension numbers Users press these...

Page 63: ...ding busy station and busy trunk LINE SKIPPING When the user is talking on an outside line and the automatic hold feature is turned off he she may press an idle line key and skip to that line without...

Page 64: ...t user can originate calls without lifting the handset When the called party answers the user may speak into the microphone or lift the handset for more privacy PRIVACY RELEASE This feature will allow...

Page 65: ...nly SAVE NUMBER Any number dialed on a C O line may be saved for redial at a later time REMOTE HOLD When you wish to place a call on hold at another station press TRSF and dial the station number or p...

Page 66: ...Flashing Red Outside Call Ring Flashing Green Recall Ring Flashing Amber Message Waiting Flashing Red Do Not Disturb Fast Flash Red at 1 Second Intervals TRI COLORED LIGHTS Samsung keysets have keys e...

Page 67: ...ys to display various combi nations of the following information Station group number Station Group Name Caller ID Name and Caller ID Number Consult your Service Technician for setup options and opera...

Page 68: ...influence how the user chooses to handle the call CID ANI Review List This feature allows display keyset users to review CID information for calls sent to their stations This list can be from ten to f...

Page 69: ...speed dial list 3 Station directory list This online phone book allows display keyset users to look up and dial any speed dial number or station in seconds DIALED NUMBER When an outside call is made d...

Page 70: ...r receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and...

Page 71: ...as the option to add two more parties This station is transferring a call to John at extension 203 This station is receiving a call from extension 201 This station is setting the Do Not Disturb featur...

Page 72: ...further NND information This display shows the information on the abandoned call list This call came in on May 25 at 9 41 on line 702 The user can CLEAR the entry DIAL the caller back or examine furt...

Page 73: ...the group Four of the members are currently logged in 202 Sondra STATUS OUT longest wait time is 02 24 The longest call on hold waiting to be answered was for two minutes 24 seconds This data applies...

Page 74: ...users to dial any extension or press 0 for the operator CALLER ID ROUTING If the customer s Central Office provides Caller ID this information can be used by the automated attendant to identify and r...

Page 75: ...me you need to collect specific information from a caller but do not want to devote a staff mem ber to take the calls directly Answer messages can be prefixed with an optional header message which hel...

Page 76: ...ions to a customer VOICE PROMPT PROGRAMMING The OfficeServ 7100 provides a robust telephone user interface TUI for automated attendant programming This TUI allows administrators the ability to record...

Page 77: ...ention Retrieve Public Caller Schedule Future Delivery Subscriber Administration Unified Voicemail Voice Prompted Programming 4 5 VOICE MAIL FEATURES DESCRIPTIONS AVAILABILITY SCHEDULE OfficeServ 7100...

Page 78: ...s the voicemail and automated attendant from trying to call the subscriber s keyset instead forwarding them straight to the subscriber s voicemail box DATE TIME STAMP All voicemail messages are stampe...

Page 79: ...itional functionality The display will be used to display notification of new messages Also when navigating the voicemail options the display will enable special soft key commands for faster navigatio...

Page 80: ...0 no minimum length to 8 digits This feature is useful for situations where enhanced security is required MULTIPLE ALPHABETICAL DIRECTORIES The OfficeServ 7100 voicemail application allows the creati...

Page 81: ...subscriber s mailbox When callers reach the subscriber s voicemail they are presented with the ability to use these single digit options This feature is useful for giving callers the ability to dial...

Page 82: ...nd supports delivery to any standard SMTP mail serv er Users can view these emails from any standard email client such as Microsoft Outlook The maximum length of an e mail gateway file attachment is 1...

Page 83: ...726 03 21 13 56 11 00 05 38 T 1 296 725 03 21 13 54 40 00 07 06 O 3055922900217 1 219 717 03 21 14 03 57 00 00 15 O 19544530000 1234567890 Call Type Flag Definitions 0 Outgoing Call DE DISA call with...

Page 84: ...0 PIZZA DELIVERY 1 235 03 21 13 57 50 DND OFF 1 279 6398 701 03 21 13 57 32 13 25 O 3056401066 1 219 03 21 14 00 45 GROUP IN 1 219 726 03 21 13 56 11 00 05 38 T 13055922900 SAMSUNG TELECOM 1 296 725 0...

Page 85: ...CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 UCD GROUP 515 SUPPORT FROM MON 03 Jan 08 30 TO SUN 02 Jan 02 54 CALL...

Page 86: ...group is now all agents busy the check has been made and the agent busy statistic does not increment Also if a call comes into a group with all agents busy and then one becomes idle the busy counter...

Page 87: ...st UCD message b Queue time ends when a caller is either Answered by an agent System gets disconnected from C O or Caller is transferred to final destination LONGEST QUEUE TIME NOW This shows the long...

Page 88: ...umber of calls answered by the agent This does not include ring no answer to an agent station If this total number is less than the calls received by the group it is possible that calls were unanswere...

Page 89: ...RNAL PAGE USED 79 ALL PAGE USED 231 TRUNK GROUPS GROUP OUTGOING BUSY 9 1245 18 800 521 3 801 20 3 802 0 0 INDIVIDUAL TRUNKS TRUNK TRUNK NAME ATTA ANSD NOT ANSD OUTGOING BUSY 701 LOCAL 1 0 737 0 19 12...

Page 90: ...e calls that would be flagged as abandoned in SMDR 5 OUTGOING TRUNK CALLS These are all outgoing trunk calls that were originated by any station or through the DISA feature Outgoing trunk calls are va...

Page 91: ...L TRUNKS 1TRUNK 2TRUNK NAME 3ATTA 4ANSD 5NOT ANSD 6OUTGOING 7BUSY 701 0000 0000 0000 0000 0000 702 0000 0000 0000 0000 0000 703 0000 0000 0000 0000 0000 704 0000 0000 0000 0000 0000 705 0000 0000 0000...

Page 92: ...ystem to the specific group number 6 ANSD This is a count of how many times an intercom call was answered by any group member of that spe cific group E INDIVIDUAL STATIONS 1 11 OUTSIDE CALL INTERCOM 2...

Page 93: ...ther trunk tie line This is called a trunk to trunk transfer This field gets pegged every time the station completes a trunk to trunk transfer 10 PICKUP This is a count of the outside calls that were...

Page 94: ...F13BOS7100 649E OS7100 UNAUTHORIZED MODIFICATIONS Any changes or modifications performed on this equipment that are not expressly approved in writing by SAM SUNG TELECOMMUNICATIONS AMERICA could cause...

Page 95: ...ipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service HEARING AID COMPATIBILITY This equipment the...

Page 96: ...UNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such a license 5 5 DISA WARNING Lines that are used for the direct Inward System Access feature must have the disconn...

Page 97: ...an authorized STA Dealer within the war ranty period and not later than 30 days after the date of the malfunction whichever occurs first If the USER is unable to identify an authorized STA Dealer USE...