25
TRANSFERRING CALLS
Transfer is used to send any calls to another extension in one of two ways. You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
•
While on a call, press the
TRANSFER
button and dial an extension number or
group number. Your call is automatically put on transfer hold—
OR
—press a
DSS
button or station group button. Your call is automatically put on transfer
hold.
•
Hang up when you hear ringing (this is an unscreened or blind transfer)—
OR
—wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside line
when the called station hangs up or you can press
TRANSFER
to return to the
outside party.
•
If you wish to send the call to another extension without waiting for the first
station to hang up, simply press another
DSS
button—
OR
—press the
CALL
button or C.O. line button to return to the outside party and begin the trans-
fer process again.
•
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1.
After the inside party answers, you may alternate back and forth between the
parties by pressing the
TRANSFER
button.
2.
If you receive No More Calls tone, that station has no button available to re-
ceive another call. Press
TRANSFER
to return to the other party.
3.
You cannot transfer an Intercom call by pressing a
DSS
button.You must press
the
TRANSFER
button and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy signal,
you may camp the call on to this station. Simply hang up when you hear the busy
signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press
TRANSFER
to return to the outside caller.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator.
•
When your phone rings, lift the handset or press the
SEND
button to answer
the recall.
•
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
•
Press the
TRANSFER
button; you will receive transfer dial tone. Your call is
placed on transfer hold.
•
Dial the extension number.
•
Consult with the internal party.
•
Press
TRANSFER
to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the
TRANSFER
button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the
DROP
button.
RETRIEVING CALLS HELD AT ANOTHER
STATION
When a line is on hold and it appears on your keyset, press the
LINE
button with
the flashing indicator.
When a line is on hold and it does not appear on your keyset, dial
12
plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the
SPEAKER
button before you begin dialing.
24
Home Page
ITP-5112L
Table of Contents
