English - 17
Issues
Solutions and Explanations
The cable/set top box remote
control doesn’t turn the TV on or
off, or adjust the volume.
•
Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user
manual for the SAMSUNG TV code.
A “
Mode Not Supported
”
message appears.
•
Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
There is a plastic smell from the TV.
•
This smell is normal and will dissipate over time.
The TV
Signal Information
is
unavailable in the
Self Diagnosis
Test menu.
•
This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
•
Remove the stand base from the TV and reassemble it.
There are difficulties assembling
the stand base.
•
Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a
magnetized screw driver.
The
Broadcasting
menu is grey
out (unavailable).
•
The
Broadcasting
menu is only available when the TV source is selected.
Your settings are lost after 5
minutes or every time the TV is
turned off.
•
If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 5 minutes. If you want to
change the settings from
Store Demo
mode to
Home Use
, press the
SOURCE
button to select
TV
mode,
and go to
MENU
-
Support
-
Use Mode
.
You have intermittent loss of audio
or video.
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree
connectors.
You see small particles when you
look closely at the edge of the
frame of the TV.
•
This is part of the product’s design and is not a defect.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI or components source.
You turned the TV off 45 minutes
ago, and it turned on again.
•
It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst
your watching TV.
The message “
Scrambled Signal
”
or “
Weak or No Signal
” appears.
•
If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
•
If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
There are recurrent picture/sound
issues.
•
Check and change the signal/source.
A reaction may occur between the
rubber cushion pads on the base
stand and the top finish of some
furniture.
•
To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
The message “
This file may not
be playable properly.
” appears.
•
This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
✎
You can keep your TV in optimum operating condition by upgrading to the latest firmware
(www.samsumg.com
→
support) by USB.
[PH5000-Africa]BN68-05936A-ENG.indb 17
2014-06-02 �� 2:47:21
