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Other Information
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Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips
apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service.
Issues
Solutions and Explanations
Poor picture
First of all, please perform the
Picture Test
and confirm that your TV is properly displaying the test image.
●
Go to
MENU
-
Support - Self Diagnosis - Picture Test
If the test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as
good as it did in the store.
●
If you have an analog Cable/Set top box, upgrade to a digital set top box. Use HDMI or Component cables to
deliver SD (Standard definition) picture quality.
●
Cable/Satellite subscribers: Try digital stations from the channel line up.
●
Air/Cable Antenna connection: Try digital stations after performing Auto program.
●
Adjust the Cable/Set top box video output resolution to 480p.
The picture is distorted:
macroblock error, small block,
dots, pixelization.
●
Compression of video contents may cause picture distortion, especially in fast moving pictures such as sports
and action movies.
●
Low signal level can cause picture distortion. This is not a TV problem.
●
Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and digital TV.
Color is wrong or missing.
●
If you’re using a component connection, make sure the component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness.
●
Adjust the Picture options in the TV menu. (go to
Picture Mode / Color / Brightness / Sharpness
)
●
Adjust Energy Saving option in the TV menu (go to
MENU
-
System - Eco Solution - Energy Saving
)
●
Try resetting the picture to view the default picture setting. (go to
MENU
-
Picture - Reset Picture
)
There is a dotted line on the
edge of the screen.
●
If the picture size is set to
Screen Fit
, change it to
16:9
.
●
Change cable/satellite box resolution.
The picture is black and white.
●
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input
1 on the TV.
When changing channels, the
picture freezes or is distorted or
delayed.
●
If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until the
cable box reboots. It may take up to 20 minutes.
●
Set the output resolution of the cable box to 480p.
Sound Problem
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating. (go to
MENU
-
Support - Self Diagnosis - Sound Test
)
If the audio is ok, the sound problem may be caused by the source or signal.
There is no sound or the sound
is too low at maximum volume.
●
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
The picture is good but there is
no sound.
●
If you are using an external device, check the device’s audio output option (ex. you may need to change your
cable box’s audio option to HDMI when you have a HDMI connected to your TV).
●
Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an
inappropriate noise.
●
Check the cable connections. Make sure a video cable is not connected to an audio input.
●
For Antenna or Cable connections, check the signal information. Low signal level may cause sound distortion.
●
Perform the
Sound Test
as explained above.
[PE400-ZS]BN68-04363C.indb 31
2012-03-27 �� 4:25:06
