4. Troubleshooting
4.7.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
Error Message
Troubleshooting Page
11-2T01
Tray paper mismatch
P.4–65
11-2T11
Tray 1 paper mismatch
P.4–65
11-2T21
Tray 2 paper mismatch
P.4–65
11-2T31
Tray 3 paper mismatch
P.4–65
11-2T41
Tray 4 paper mismatch
P.4–65
11-2T61
MP tray paper mismatch
P.4–65
A1-1112
Main Motor Failure: #A1-1112. Turn off then on. Call for service if the
problem persists
P.4–66
A1-1113
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the
problem persists
P.4–66
A2-1210
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the
problem persists
P.4–67
A2-2110
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the
problem persists
P.4–67
A3-3311
Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if
the problem persists
P.4–68
A3-3312
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if
the problem persists
P.4–68
A3-3320
The room temperature is not suitable for this set use. Please adjust room
temperature
P.4–68
C2-1110
Prepare new toner cartridge
P.4–69
C2-1120
Replace with new toner cartridge
P.4–69
C2-1150
Replace with new toner cartridge
P.4–69
C2-1160
Replace with new toner cartridge
P.4–69
C2-1170
End of life, Replace with new toner cartridge
P.4–69
C2-1323
Toner Failure: #C2-1323. Install toner cartridge again
P.4–70
C2-1411
Toner cartridge is not installed. Install it
P.4–70
C2-1512
Toner cartridge is not compatible. Check the user guide
P.4–70
C2-1710
Toner Cartridge Failure: #C2-1710. Call for service
P.4–71
C2-1711
Toner Cartridge Failure: #C2-1711. Call for service
P.4–71
C2-1712
Toner Cartridge Failure: #C2-1712. Call for service
P.4–71
C6-1110
Prepare new fuser unit
P.4–71
C6-1120
Replace with new fuser unit
P.4–71
H1-1210
Paper jam in tray 2. Please open the door and remove paper, then close the
door.
P.4–72
H1-1211
Paper jam in tray 2. Please open the door and remove paper, then close the
door.
P.4–72
4-61
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