4. Troubleshooting
Error Code
Error Message
Troubleshooting Page
H1-1220
Tray 2 door is open. Close it
P.4–72
H1-1222
Tray 2 cassette is pulled out. Insert it properly
P.4–73
H1-1230
Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for
service if the problem persists
P.4–73
H1-1251
Paper is low in tray 2. Load paper
P.4–74
H1-1252
Paper is empty in tray 2. Load paper
P.4–74
H1-1253
Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the
problem persists
P.4–74
H1-1310
Paper jam in tray 3. Please open the door and remove paper, then close the
door.
P.4–75
H1-1311
Paper jam in tray 3. Please open the door and remove paper, then close the
door.
P.4–75
H1-1320
Tray 3 door is open. Close it
P.4–75
H1-1322
Tray 3 cassette is pulled out. Insert it properly
P.4–76
H1-1332
Tray Failure: #H1-1332. Check tray 3 connection & turn off then on. Call for
service if the problem persists
P.4–76
H1-1351
Paper is low in tray 3. Load paper
P.4–77
H1-1352
Paper is empty in tray 3. Load paper
P.4–77
H1-1353
Tray Failure: #H1-1353. Pull tray 3 out and insert it. Call for service if the
problem persists
P.4–77
H1-1410
Paper jam in tray 4. Please open the door and remove paper, then close the
door.
P.4–78
H1-1411
Paper jam in tray 4. Please open the door and remove paper, then close the
door.
P.4–78
H1-1420
Tray 4 door is open. Close it
P.4–78
H1-1422
Tray 4 cassette is pulled out. Insert it properly
P.4–79
H1-1434
Tray Failure: #H1-1434. Check tray connection & turn off then on. Call for
service if the problem persists
P.4–79
H1-1451
Paper is low in tray 4. Load paper
P.4–80
H1-1452
Paper is empty in tray 4. Load paper
P.4–80
H1-1453
Tray Failure: #H1-1453. Pull tray 4 out and insert it. Call for service if the
problem persists
P.4–80
M1-1110
Paper jam in tray 1. Please remove the paper
P.4–81
M1-1610
Paper jam in MP tray. Please remove the paper
P.4–82
M1-3122
Tray 1 cassette is pulled out. Insert it properly
P.4–82
M1-4111
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the
problem persists
P.4–83
M1-5111
Paper is low in tray 1. Load paper
P.4–84
M1-5112
Paper is empty in tray 1. Load paper
P.4–84
M1-5612
Paper is empty in MP tray. Load paper
P.4–84
M2-1111
Paper jam inside of machine. Please remove the paper
P.4–85
M2-1114
Paper jam inside of machine. Please remove the paper
P.4–85
M2-2210
Paper jam inside of duplex path. Please remove the paper
P.4–85
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