Samsung QA55Q70TAJ, E-Manual

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...ctures video music 70 Using Bixby TV Viewing 74 Using the Guide 76 Recording Programmes 78 Setting Up a Schedule Viewing 80 Using Timeshift 80 Buttons and functions available while recording a programme or Timeshift 82 Using the Channel List 83 Editing channels 84 Using a Personal Favourites List 85 TV Viewing Support Functions Picture and Sound 90 Using the Intelligent Mode 92 Adjusting the Pictu...

Page 3: ...nces Troubleshooting Picture Issues 137 Testing the picture Sound and Noise Issues 141 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMI CEC Issues Remote Control Issues Recording Issues Apps Media Files Voice Recognition Issues Other issues Diagnosing TV operational issues Getting Support 157 Getting support through Remote Management 157...

Page 4: ...net There is No Sound or the Speakers are Making an Odd Sound 181 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 188 When the remote control does not work Updating the Software 193 Updating to the latest TV software Accessibility Guidance Menu Learning Screen 200 Using the Remote control 202 Using the accessibility menu 206 Using the TV with Voice Gu...

Page 5: ...ck the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay NFC on TV Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Remote control Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD Using HDMI Troubleshooting you can check the connection ...

Page 6: ...tenna cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box A connection method may differ with the models The image on your TV may differ from the image above depending on the model and geographical area 6 ...

Page 7: ...ettings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not...

Page 8: ...elect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button...

Page 9: ...app or the Apple AirPlay function Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an author...

Page 10: ...g Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The screen sharing function Smart Vi...

Page 11: ...pears on the TV 4 Watch the Multi View or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may be scratched or broken to the TV or mobile device screen We recommend using yo...

Page 12: ...aker not from the receiver or Soundbar The following menus can be set by pressing the down directional button on the TV s remote control When you press the Select button while running Multi View the focused screen is viewed in the full screen Select Content Selects content to be displayed on the left screen Press the down directional button on the TV screen Available content items appear Watch Mob...

Page 13: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 13 ...

Page 14: ...video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and ...

Page 15: ... more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can c...

Page 16: ... can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information about the Connection Guide...

Page 17: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports i...

Page 18: ...menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes for computers For the re...

Page 19: ...ice s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may stop intermittently depending on network conditions When sharing content with other netw...

Page 20: ...nd Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote 20 ...

Page 21: ...ode etc If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use Ambient Mode In TV mode press the button to enter Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient M...

Page 22: ... function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not supp...

Page 23: ...About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with The Frame 23 ...

Page 24: ... numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use To immediately set Brightness while enjoying Art mode press the button Directional button up down left right Use to navigate the menu or...

Page 25: ... function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not supp...

Page 26: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote that comes with The Sero 26 ...

Page 27: ...nge the channel enter a PIN enter a ZIP code etc If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use Rotate Press the button to rotate the screen Directional button up down left right Use to navigate t...

Page 28: ... the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for the device...

Page 29: ... and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote For more information about the Samsung Smart Remote that comes with The Frame refer to About the Samsung Smart Remote The Frame For more ...

Page 30: ... Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly The TV memorises both the external ...

Page 31: ...y not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not wor...

Page 32: ... function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List This function may not be supported depending on the model or geographical area If your device was not detected position the...

Page 33: ...y Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in...

Page 34: ...the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 35: ...xt characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say...

Page 36: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 37: ...e top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and analyses the surroundings noise the content and your usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set the detailed options pre...

Page 38: ...the detailed options press the up directional button and then select Go to Game Mode Settings For more information about Game Mode refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used Subtitle You can watch TV broadcasts with subtitles To activate deactivate the Subtitle function press the Select button To run Acc...

Page 39: ...utomatically shut off the TV after a pre set period of time To set the sleep time to up to 180 minutes press the Select button To make detail off timer press the up directional button and then select Set Up Off Timer Colour Space You can set the spectrum of colours on the TV screen To change to a colour space that you want press the Select button To set the detailed options press the up directiona...

Page 40: ...e Apps Service 5 Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real time information such as weather time and news on the TV screen when you are not watching TV To return to the TV mode press the button in Ambient Mode To shut off the TV press the button If you use a remote control other than the Samsung Smart Remote there ma...

Page 41: ...w and set the privacy policy for Smart Hub and various other services 7 Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these app...

Page 42: ...trol and then select Move in option menu Move the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 9 Removing an item on the Home Screen Move the focus to the app you want to delete ...

Page 43: ...torun Last App is set to On the last used app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagn...

Page 44: ...cy Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung acco...

Page 45: ...ou turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and webs...

Page 46: ...select Ambient Mode If you use a remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode When you select Ambient Mode The Sero rotates into Landscape and then enters the Ambient Mode Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on ...

Page 47: ...ng on the model Auto Brightness Changes the auto brightness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Reset All Photos Re...

Page 48: ...l Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Mood Enjoy a range of options to create the right ambience to suit your mood Relaxation Relax with a selection of calming content inspired by nature to soothe your mood Décor Allows you to select content with a sensible and beautiful design My Album Allows you to set a pho...

Page 49: ... device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network conditions You can set a background theme you created as a background of a content item To set a background theme as the background of a content item press the down directional button while watching the Ambient Mode screen Music Wall Enjoy listenin...

Page 50: ...This function may be a delay in image transmission and optimisation depending on network conditions Shadow Effects Applies a shadow effect that you select to the content This function may not be supported depending on the content Brightness Adjusts the brightness of the content Saturation Adjusts the saturation of the content Colour Tone Adjusts the colours of the content Red Tone Green Tone Blue ...

Page 51: ...u must enter the IP address of the remote PC or select a saved profile Enter a correct user name and password and select a correct protocol If there is any computer that can be accessed via the same network the found IP and protocol are displayed To register a frequently used PC move the focus to Manage User Profiles and then press the Select button When a pop up window appears select Add and then...

Page 52: ... any media content in a folder For more information about playing multimedia content refer to Playing pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click ...

Page 53: ...ss is additionally supported as well as Samsung Pass Setting Samsung Pass or Remote Access Pass Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser Additionally select Office 365 or Add Cloud Service Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devic...

Page 54: ...ed The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download new...

Page 55: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 56: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 57: ...Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automatically...

Page 58: ...ations To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required 1 Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronised with the Samsung Cloud 2 View Daily View Monthly Sort the content by day or month 3 Samsung Accou...

Page 59: ...he SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1 Location selection list Press the Select button to identify all connected devices or the devices specific to a location 2 Samsung Account Go...

Page 60: ...ed on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the e Manual Control and read the manual embedded in your TV Launching the e Manual Settings Support Open e Manual You can vi...

Page 61: ...ect an item from the search results to load the corresponding page 2 Site Map It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4 Moving to FAQ You can find the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recentl...

Page 62: ...n Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediately 62 ...

Page 63: ...ffer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and ...

Page 64: ... TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device 1 Filter By Filters the media content by type of media 2 Sort By Sorts the content list by Title Date or Channel This funct...

Page 65: ...vices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen select Browse to easily move to the list of multimedia content stored on the device If a USB device that contains the content you want to...

Page 66: ...n may not be supported depending on the model Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or pla...

Page 67: ... to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the model or geographical area This function may not be supported dependin...

Page 68: ...n may differ depending on the image The video s viewing angle is manually adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied...

Page 69: ...s transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the...

Page 70: ...n at the bottom of the TV screen is activated in Listen mode Continue speaking The appropriate distance between user and the Samsung Smart Remote is 1 5 m For more information on how to use this function refer to Voice Recognition Issues This function is not supported in TU8 series Q60T The Frame The Serif and The Sero This function may not be supported depending on the model Starting Bixby using ...

Page 71: ...ou can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in B...

Page 72: ...an permit or prohibit Bixby from utilising your personal information when you are using Bixby services 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context If you do not want to see the recommended commands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby...

Page 73: ...our Service Provider is not completed you can complete it using Reset Settings General Reset Try Now Service provider settings in initial setup may not be supported on geographical area To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hub s Terms of...

Page 74: ...ee the daily programme schedules for each broadcaster see programme information choose a programme to watch and set up a schedule viewing or recording To view the Guide while watching TV press the Channel button on the Samsung Smart Remote To see information about analogue channels and use the analogue channel functions of the Guide you must finish the service provider settings in initial setup To...

Page 75: ...t be supported depending on the model or geographical area Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel scheduled viewings or recordings This function may not be supported depending on the model or geographical area View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal To ...

Page 76: ...nt Recording Select a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled programme Using the instant and schedule recording options while wat...

Page 77: ...at once using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end time up to 10 minutes after the programme ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programmes Live...

Page 78: ...ific channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a programme you would like to view press and hold the Select button and the...

Page 79: ... the geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries The menus may not appear depending on the model or geographical area Edit You can set the start time of a scheduled viewing If you...

Page 80: ...e recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the control bar appears and the following options are available Pause Play...

Page 81: ...ording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the progr...

Page 82: ...atically searched The channels received to the currently selected Terrestrial or Cable are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on th...

Page 83: ...els select Rename channel to change the channel name You can rename only one channel at a time This function is only available for analogue broadcasts Change Number After selecting a channel to change in Edit Channels select Change Number to change the channel number This function may not be supported depending on the model or geographical area When a channel number is changed its channel informat...

Page 84: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favourites list and then select...

Page 85: ...o Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Settings Broadcasting Auto Tuning Settings Cable Search Option Sets additional sear...

Page 86: ...f Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception Signal Information is only available for digital channels This function may not be supported depending on the model or geographical area Restricting Viewing to Specific Chan...

Page 87: ... on your input signal Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Tuning Try Now You can scan for all the channels manually and store the scanned channels in the TV This function may not be supported depending on the model or geographical area Tuning digital channels Settings...

Page 88: ...rt from USB Imports channel list from a USB storage Export to USB Exports channel list saved in the TV to a USB storage This function is available when USB is connected This function may not be supported depending on the model or geographical area Enabling Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number When channel number...

Page 89: ...functions TVkey Menu Show TVkey Interface menu Delete TVkey Operator Profile Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading digital text Settings Broadcasting Expert Settings Digital Text MHEG You can use this function when you watch a broadcast that includes both text and multimedia content This function may not be sup...

Page 90: ...tive Picture Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps For example Ambient Mode and Game Mode Active Voice Amplifier Analyses ambient noise and provides optimal sound depending on the noise This function can be used only when the sound sensor at the ...

Page 91: ... the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume function but it does not work the other way around This function operates based on your volume usage history and may not operate if the volume usage history by time period is insufficient The amount of difference made by this function does not exceed 5 leve...

Page 92: ...s Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER MODE to a different Picture Mode Ho...

Page 93: ...o On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Controls the brightness of individual areas on the screen to maximise contrast automatically Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV Component 480i 576i 1080i or HDMI 1080i Colour Tone Try ...

Page 94: ...me Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game Mode to Off and then connect the external device to the port The Game Mode functions used for Nintendo Switch are subject to change without prior notice Setting the Game Mode details Settings General External Device Manager Game Mode Settings These f...

Page 95: ...y or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals Using HDMI black level Settings General External Device Manager HDMI Black Level Try Now Use HDMI Black Level to adjust the black level to compensate for low blac...

Page 96: ...t to screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the screen This...

Page 97: ...he following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eAR...

Page 98: ...devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try Now Reset Sound Try Now Standard audi...

Page 99: ...tion refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2020 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You can connect Blue...

Page 100: ...urround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV Surround sound configurations with a sou...

Page 101: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 102: ...ime GMT DST Automatically adjust for Daylight Saving Time DST This function may not be supported depending on the model or geographical area Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information through normal b...

Page 103: ... period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning off the TV using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the TV automatically at a specific time Of...

Page 104: ...ght or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness This function is not available when the Adaptive Picture function is turned on Minimum Brightness Try Now When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in Settings Picture Exp...

Page 105: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto update Try Now If the TV is connected to the Internet you can have the...

Page 106: ...ility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the TV provides voice g...

Page 107: ...ide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on This function may not be supported depending on the geographical area White text on black background high contrast Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to wh...

Page 108: ...arge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the button twice to exit Learn TV Remote...

Page 109: ... or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the broadcasting subti...

Page 110: ... can zoom in the sign language screen when the programme you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of t...

Page 111: ...control With the TV turned on press the following buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mod...

Page 112: ...iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area To use this feature the mobile device must be connected to the same network as the TV Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN ...

Page 113: ... memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both the ...

Page 114: ...ecording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function requires ...

Page 115: ...ervices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ag...

Page 116: ...ed or suspended completely depending on the status of the participating systems The copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently i...

Page 117: ... point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The TV only supports the f...

Page 118: ...cting an external hard drive use the USB HDD 5V 1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 119: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 119 ...

Page 120: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF A...

Page 121: ...160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 ...

Page 122: ...y Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 pro...

Page 123: ...orted partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV The Serif The Frame The Sero HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 Q60T model TU8 series VC1 AP L4 is not supported GMC 2 or abov...

Page 124: ... 7680 x 4320 60 100 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 60 60 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 60 60 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 B...

Page 125: ... containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 AV1 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders...

Page 126: ...9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal is supported by Q800T series or higher The input ports for external devices may differ depending on the model and geo...

Page 127: ...ls for TU series and Q60T model For less than 55 inch models Q80T model The Sero The Serif The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O For 55 inch or larger models QLED TV except for Q60T model The Serif The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 b...

Page 128: ... 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port Q700T series does not support 120 frame rate fps Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 24 30 50 60 8 bit O O O O 10 bit O O O O These specifications are suppo...

Page 129: ... models For 55 inch or larger models QLED TV except for Q60T Q700T model The Serif The Frame Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 60 Hz 135 000 60 000 594 000 progressive 4096 x 2160 60 Hz 135 000 60 000 ...

Page 130: ...ntrol sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 at 60 Hz UHD models and 7680 x 4320 at 60 Hz Q800T series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertic...

Page 131: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 132: ...quency MHz Polarity horizontal vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 25 Hz 56 250 25 000 297 000 4096 x 2160 30 Hz 67 500 ...

Page 133: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 00...

Page 134: ...0 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Pol...

Page 135: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 136: ...Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This licence may not be supported depending on the model or geographical area 1...

Page 137: ...ting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Energy Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast Enhancer Run Picture Test When the tested image quality is normal check the signal of the connected device Settings Support Device Care Self Diagnosis Picture Test Component Connectio...

Page 138: ...e Sero check the options such as The Sero Auto On Off and Off Timer in the SmartThings app on your mobile device The Sero Auto On Off is intended to automatically turn on The Sero when your mobile device approaches and to automatically turn off it after a specific time when your mobile device gets far away from it Problems Powering On If you are having problems powering on your TV there are a numb...

Page 139: ...e picture distortions especially in fast moving pictures from sports programmes and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfunction Mobile phones used close to the TV within 1 m may cause noise on analogue and digital channels The colour is wrong or missing If you re using a Component connection make sure that the Component cables ...

Page 140: ...cture Picture Size Settings Picture Size The Subtitle function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Subtitle function is unavailable Adjust the subtitle setting on the external device Subtitles appear on the TV screen Turn off the Subtitle function in Subtitle Settings Settings General Accessibility Subtitle Settings Subtitle The HD...

Page 141: ...he picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector ...

Page 142: ...d the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings General Accessibility Voice Guide Settings Voice Guide The TV audio is not being played through the AV receiver Check the A V receiver s power supply and its settings When connecting the optical cable between the TV and A V receiver ...

Page 143: ...he TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and audio device at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar model When you connect an audio device that supports HDMI eARC to the HDMI...

Page 144: ...sting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel I want to turn off the subtitles When watching channels with the antenna cable connected run Subtitle Settings Settings General Accessibility Subtitle Settings Some channels may not have subtitle data When watching a channel ...

Page 145: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 146: ...en the PC screen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched the screen may flicker For the PC supported resolution...

Page 147: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 148: ...ected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to...

Page 149: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 150: ...se replace the batteries Alkaline batteries are recommended for longer battery life The remote control batteries run out quickly The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake up function is turned on You can extend the battery life by turning off the Voice Wake up function Explore Now Settings Voice Wake up The Voice Wake up function may not ...

Page 151: ...ecord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been ...

Page 152: ...poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occur with unsupported files or high bitrate files Most files can be playe...

Page 153: ... noise Use the Samsung Smart Remote less than 1 5 m with the remote control buttons facing upward There is a built in microphone on the front of the Samsung Smart Remote Do not place the Samsung Smart Remote near the TV speaker or an audio speaker Turn on the Voice Wake up function Explore Now Settings Voice Wake up With Samsung Smart Remote the following features are available except for voice re...

Page 154: ...will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer ...

Page 155: ...hange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guid...

Page 156: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 157: ...t service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request Support Try Now You can request service w...

Page 158: ...nd out how to check whether the issue is caused by the product or the broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT IN ANT IN Check the antenna and input cable connections 158 ...

Page 159: ...MI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines 159 ...

Page 160: ...Try changing channels using the remote control Source Press the button select Source choose another input source 160 ...

Page 161: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 161 ...

Page 162: ...e on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and follow the on screen instructions to complete the test 162 ...

Page 163: ... remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 163 ...

Page 164: ...tion Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 164 ...

Page 165: ... When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 165 ...

Page 166: ...wer cable and plug it back in One Invisible Connection One Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect OC Box Make sure that the One Invisible Connection cable is not pinched or bent sharply 166 ...

Page 167: ...l to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 167 ...

Page 168: ...ned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on 168 ...

Page 169: ... device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box 169 ...

Page 170: ... source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 170 ...

Page 171: ... with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet 171 ...

Page 172: ...he power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution 172 ...

Page 173: ...rts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the Internet If not disconnecting and reconnecting its power cable may be required 173 ...

Page 174: ... Invisible Connection One Invisible Connection If the problem persists and if your TV uses the One Invisible Connection disconnect and reconnect the One Invisible Connection to the TV and the One Connect OC Box Ensure that the One Invisible Connection is not pinched or bent sharply HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the ...

Page 175: ...MI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 175 ...

Page 176: ... to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move to Settings using the directional button 176 ...

Page 177: ...k Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connected a network reset may be required 177 ...

Page 178: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 178 ...

Page 179: ...eneral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 179 ...

Page 180: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 180 ...

Page 181: ... cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 181 ...

Page 182: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 182 ...

Page 183: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 183 ...

Page 184: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 184 ...

Page 185: ...nd Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 185 ...

Page 186: ...o problems select Settings Support Device Care Self Diagnosis Signal Information Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required 186 ...

Page 187: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 187 ...

Page 188: ...s not paired When the remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 188 ...

Page 189: ...receiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 189 ...

Page 190: ...y infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Press the and buttons simultaneously to display the pairing animation clip 190 ...

Page 191: ...uctions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 191 ...

Page 192: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 192 ...

Page 193: ...ories including the remote control and features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Au...

Page 194: ...gs No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 194 ...

Page 195: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 195 ...

Page 196: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 196 ...

Page 197: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 197 ...

Page 198: ...mpleted Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV has been reset select Settings Support About This TV and check the new firmware version 198 ...

Page 199: ...tware version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now 199 ...

Page 200: ... of the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area From top to bottom and left to right The or button is at the top left There is a small LED microphone to the right of the or button but it cannot be felt by hand Below the LED is a round button which is the button Of the two buttons below the button on the Samsun...

Page 201: ...trol bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshift you must connect a US...

Page 202: ... middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Learn TV Remote and Menu Learning Screen are only available when Voice Guide is set to On Running the Accessibility men...

Page 203: ...p or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press and hold the button located near the top of the Samsung Smart Remote directly below the small LED microphone an...

Page 204: ...y sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Greyscale You can change the colour of the TV screen ...

Page 205: ...t you can change the subtitle position When watching a channel on an external device such as set top box and cable box turn on the subtitle function on the device For more information contact your service provider Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bl...

Page 206: ...e Samsung Smart Remote the right one is the Channel button Push up or pull down the Channel button to change the channel Number button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done Using on screen number entry via the Samsung Smart Remote Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN ...

Page 207: ... the two buttons that protrude from the centre of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice Guide will say programme subtitles or audio descriptions if they are available To ...

Page 208: ...or digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s Settings menu 4 Use the u...

Page 209: ...you can move forwards and backwards 24 hours and then the day will be announced To view a programme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the guide In the Guide move to a broadcast scheduled programme and then press the Select button A pop up menu listing the function...

Page 210: ...nding on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programme nothing appears Press the Select button on the View Details option This will open the details pop up window for that programme which will display a synopsis The details pop up w...

Page 211: ...uled viewing from the Guide In the Guide Live TV Guide move to the programme you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Select button When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The selected scheduled viewing is cancelled and the screen returns to the Guide screen Cancell...

Page 212: ...tons to move within this list Press the Select button to choose a category you want from the Category list The Category list contains All Samsung TV Plus Favourites and Terrestrial or Cable Use the up and down directional buttons to move to a channel you want to view and then press the Select button The Channel List categories may vary depending on the incoming broadcast signals All Displays the c...

Page 213: ...nding on the incoming broadcast signal Sort Sorts the list by Number or by Name This option is only available on digital channels and may not always be available Terrestrial or Cable Allows you to choose between Terrestrial and Cable This function may not be supported depending on the model or geographical area This function may not be supported depending on the incoming broadcast signal 213 ...

Page 214: ...ecorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and then pr...

Page 215: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 216: ...f you have watched part of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme To delete a recorded prog...

Page 217: ...ment To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Live TV provide quic...

Page 218: ...nal devices connected to the TV Search A virtual keyboard appears on the screen and you can search for channels programmes titles of movies or apps provided by the Smart Hub service To use this feature the TV must be connected to the Internet Apps You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV...

Page 219: ...place Universal Guide can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and you...

Page 220: ...net indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select button to open the section you want to read The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 221: ...y is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded task If the TV does not understand the command try again with more precise pronunciation This function may not be supported depending on the model or geographical area The supp...