4-5. Network
<TV>
<Router>
<Internet>
TV to Router "
Failure
"
Check
9
Network Status
Check
Network Status
(TV
Router
Internet)
Wired & Wireless MAC Address
9
in Customer Support Menu.
No Wired MAC Address
•
: Replace
Main Board
.
No Wireless MAC Address
•
:
Module cabling & voltages from Main Board.
9
If operating voltages are OK but signal missing.
•
Replace
9
WiFi Module
(WiFi/Bluetooth Module).
Proper
9
security passcode
Check
9
Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
Try another source (Hot spot or Test Router)
•
Check
9
related Bulletins.
Check
9
Factory Mode
→
SVC
→
Info
→
WiFi Error Count
(replace module for high error counts).
Router to Network "
Failure
"
Check
9
Network Status
Check
Network Status
(TV
Router
Internet)
Instruct the customer the TV has proper connection to the router and is likely OK.
•
Check
9
other devices using network are OK. If they test OK this does not mean the TV should be working.
Try another source (Hotspot) to test/show TV Network operation.
•
4-24
4. Troubleshooting
