Samsung QBC, User Manual

Page 1: ...C QBC N QB55C N QB65C N QB75C N QB85C N QBC T QB24C T QHC QH43C QH50C QH55C QH65C QH75C QMC QM32C QM43C QM50C QM55C QM65C QM75C QM85C SHC SH37C The color and the appearance may differ depending on the...

Page 2: ...31 Preparing before installing Wall Mount 31 Installing the Wall Mount 31 Wall Mount Kit Specifications VESA 32 Using a touchscreen monitor Supported model QB24C T Touchscreen monitor 33 Read below be...

Page 3: ...rites 57 Features 58 MagicInfo 59 Schedule 66 Web browser 67 Custom Home 70 Screen Mirroring 71 Workspace 72 SMARTVIEW 73 APPS 74 Settings 75 Network 75 Clone Product 76 ID Settings 77 Video Wall 78 O...

Page 4: ...3 Appendix Responsibility for the Pay Service Cost to Customers 126 Not a product defect 126 A Product damage caused by customer s fault 126 Others 126 Prevention of Afterimage Burn in 127 What is aft...

Page 5: ...IDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage R...

Page 6: ...fire may result from a damaged cable Do not connect multiple products to a single power socket Overheated power sockets may cause a fire Insert the power plug all the way in so it is not loose An unse...

Page 7: ...wered down by using only the power button on the remote Do not disconnect the power cord while the product is being used The product may become damaged by an electric shock Installation Warning Before...

Page 8: ...installed in an unusual location the surrounding environment may cause a serious quality problem Therefore be sure to contact Samsung Customer Service Center before installation Places where many fine...

Page 9: ...an impact to the product The screen display may be damaged An electric shock or fire may result Do not insert metallic objects chopsticks coins hairpins etc or objects that burn easily paper matches...

Page 10: ...oduct An electric shock or fire may result Caution Insert each battery so that its polarity is correct If the polarity is not correct the battery may rupture or the internal fluid may leak causing con...

Page 11: ...ise the batteries may be damaged or cause fire personal injury or damage due to a leakage of the internal liquid Do not watch the product screen too closely and continuously for a long time Your eyesi...

Page 12: ...damaged or the markings may be erased Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because the surface of the product and the screen display are vulnerable to scratc...

Page 13: ...rs the product Due to the characteristics of high glossy products using a UV humidifier nearby may create white colored stains on the product Removing a sticker attached on the screen may leave residu...

Page 14: ...ou can purchase one separately The RS232C adaptercan be used to connect to anothermonitorusing the D SUB 9 pin type RS232C cable Checking the Components Quick Setup Guide Warranty card Not available i...

Page 15: ...splay devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled Use the remote sensorwhile holding down the sliding panel key P...

Page 16: ...ion Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled Powerbutton Turns the product on or off Use t...

Page 17: ...e to this location when the cable is not used or the product is moved Power The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve qu...

Page 18: ...in the images Supported model QB24C To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop...

Page 19: ...evice The USB ports on the product accept a maximum constant current of 0 5A If the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable DP Connects...

Page 20: ...mum constant current of 0 5A If the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable HDMI 3 ARC Connects to a source device using a HDMI cable o...

Page 21: ...N cable 10 100 Mbps Use Cat7 STP Type cable for the connection Shielded Twisted Pair USB 5V1 0A Connect to a USB memory device The USB ports on the product accept a maximum constant current of1 0A If...

Page 22: ...cts to MDC and the Internet using a LAN cable 10 100 Mbps Use Cat7 STP Type cable for the connection Shielded Twisted Pair USB 5V1 0A Connect to a USB memory device The USB ports on the product accept...

Page 23: ...the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable RS232C Connects to MDC using an RS232C adapter RS232C Connects to MDC using an RS232C adap...

Page 24: ...the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable HDMI 3 ARC Connects to a source device using a HDMI cable or HDMI DVI cable HDMI 2 HDMI 1...

Page 25: ...to move the cursor to Power Off and then press and hold the power button to turn off the product Source Select the connected input source With the control menu screen displayed briefly press the power...

Page 26: ...to go to System Touch Control Admin Menu Lock and select Off from the OSD menu Administrator menu may not work properly when connecting a source device Buttons Description Volume Adjust the Volume Sel...

Page 27: ...on the product Change the input source Display orhide the onscreen display menu or return to the previous menu A shortcut button to Home screen MagicInfo Mute the sound Unmuting the sound Press MUTE a...

Page 28: ...e Return to the previous menu Quickly select frequently used functions by pressing it while a content is playing It sets safe lock function Press the SET button and entera device ID using numeric butt...

Page 29: ...product Controlling more than one display product using yourremote control Connect the IR port on the product to the IR port on the other display product using the dedicated stereo cable A command se...

Page 30: ...5 from a perpendicularwall surface To use the product in Portrait mode rotate clockwise until the power indicator A or B is positioned as shown in the images below QB24C QB24C T SH37C models are not s...

Page 31: ...ld separately allows you to mount the product on the wall The provided image is only for reference For detailed information on installing the wall mount see instructions provided with the wall mount W...

Page 32: ...e the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or...

Page 33: ...nu using the remote control and select Samsung SMART Signage or Auto Read below before using the product Take extra care to ensure an electrical substance does not contact the screen The screen may no...

Page 34: ...for touch input UPDD driver Linux Ubuntu 10 04 12 10 14 04 18 04 Above Linux The touch feature is available in Kernel version 3 0 or above To use the multi touch feature or change the display orienta...

Page 35: ...onnected input source If the screen appears blank turn the product off and then on again 4 Connect the TOUCH port on the product to a USB port on the PC using the TOUCH OUT cable TOUCH Connecting to a...

Page 36: ...lay the page Touch this screen to identity it as the touchscreen If this is not the Tablet PC screen press Enter to move to the next screen To close the tool press Esc Configuring the touchscreen moni...

Page 37: ...ywhere on the screen to return to the last calibration point Press the Esc button to close the tool Do not change your screen orientation until you have completed the calibration process 5 After calib...

Page 38: ...trol Tap Lightly tap the screen Use this gesture to select a feature or menu item It is similar to clicking on a mouse Drag Lightly touch and drag in any direction on the screen Use this gesture to mo...

Page 39: ...in out Spread or pinch your fingers on the screen as shown in the image Use these gestures to zoom in or out respectively on a webpage map or photo Notes To increase the touch input accuracy enlarge...

Page 40: ...duct Check the types of ports at the back of the product you want to connect We recommend using authorized cables for HDMI cable connections Connecting to a PC Do not connect the power cord before con...

Page 41: ...fore connecting the power cord You can connect a video device to the product using a cable Press the SOURCE button on the remote control to change the source Using an HDMI Cable orHDMI to DVI Cable An...

Page 42: ...ideo device to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the video device You can use the DVI port on the product as an H...

Page 43: ...own below Settings System General set HDMI Hot Plug to Off A Z QB24C QB24C T HDMI Q 32C Q 85C SH37C HDMI 3 ARC Connecting to an Audio System Connecting parts may differ in different products Make sure...

Page 44: ...rce The input source can also be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to conv...

Page 45: ...m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal grou...

Page 46: ...5 P2 P1 1 2 3 5 1 6 9 P1 P1 P2 P2 Female type Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd 3 5 This function may differ depending on the model LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard...

Page 47: ...nector RJ45 Direct LAN cable PC to HUB HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to LFD P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX...

Page 48: ...odel Connection 1 RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C Monitor1 Monitor 2 Monitor 3 Monitor 4 PC Connection 2 5 4 3 2 1 LAN LAN LAN Monitor 2 Monitor1 PC Monitor 3 Conne...

Page 49: ...y Lock 0x5D 0 1 7 Video Wall On 0x84 0 1 8 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum...

Page 50: ...length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Ge...

Page 51: ...0C Input source 0x20 MagicInfo 0x1F DVI_video 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond t...

Page 52: ...de can be activated on a product using a PC This control is only available on a product whose Video Wall is enabled Viewing video wall mode Get Video Wall Mode Header Command ID Data length Checksum 0...

Page 53: ...e set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x5D ERR ERR A code showing what error has occurred Video Wall On Function Turn Video Wall on or off on t...

Page 54: ...Set Video Wall Header Command ID Data length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_SNo Product Number code assigned to the product 10x10VideoWall Model 1 100 Set Number Data 1 0x01 2 0...

Page 55: ...5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x...

Page 56: ...click Next 4 In the License Agreement window displayed select I accept the terms in the license agreement and click Next 5 In the displayed Customer Information window fill out all the information fie...

Page 57: ...ures available under Source or Features that are frequently used to Favorites Press d to select Add to Favorites and press E Delete or rearrange items in Favorites Press d to select Move or Remove and...

Page 58: ...rites Source Settings The displayed image may differ depending on the model Various features are available Add frequently used features to Favorites Press d to select Add to Favorites and press E You...

Page 59: ...ether the server is connected when a Network Channel is running press INFO on the remote control 1 Select Network Channel from the Player screen The No channel message appears if no channel has been r...

Page 60: ...rientation is not available for contents with a resolution higher than 3840 x 2160 Content Size forvideos with a resolution higher than 3840 x 2160 supports Full Screen only Available menu Press the T...

Page 61: ...a time LFD LFD files are not supported Contents with a resolution higher than 3840 x 2160 are not supported Sound output restrictions More than one sound output cannot be used Playback priority networ...

Page 62: ...PCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 MPEG H AC 4 OPUS G 711 A Law Law 1920 x 1080 120 HEVC H 265 Main 3840 x 2160 100 Motion JPEG 30 30 MPEG 4 SP ASP 1920 x 1080 120 70 Windows Media...

Page 63: ...TS H 264 BP MP HP 3840 x 2160 30 80 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 MPEG H AC 4 OPUS G 711 A Law Law HEVC H 265 Main Main10 3840 x 2160 60 100 Motion JPEG 1920 x...

Page 64: ...is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported When a single video file is playing Seamless mode is not supported under the following conditions Incompatible c...

Page 65: ...Functions not supported Content less than 1 pixel not supported because of performance degradation issue Mask image and tile image content is limitedly supported depending on the performance of the sh...

Page 66: ...s downloaded from server 1 Connect to MagicInfo server 2 Schedule content on network channels 3 Deploycreated network channels to this device Wednesday January13 12 00 AM The displayed image may diffe...

Page 67: ...Settings Features Web Browser d Settings E Refresh Interval Set the time for the web browser to wait before returning to the homepage Off 5 min 10 min 15 min 30 min Zoom Set the zoom scale to apply w...

Page 68: ...istory won t be affected Search Engine If you enter a keyword in the URL keyword input field Web Browserwill open the Search Results page Choose the search engine you want to use Google Bing Privacy S...

Page 69: ...e may be delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions...

Page 70: ...e model Enteryour 6 digit PIN number The default PIN number is 0 0 0 0 0 0 If you want to change the PIN number use the Change PIN function Select an item to run in Custom Home mode Press the Home key...

Page 71: ...n Mirroring E The displayed image may differ depending on the model Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to the PC This function may not b...

Page 72: ...PC Remote PC This function allows you to connect your product to a remote PC or a cloud server Screen Sharing Share yourWindows PC screen to your device Only PCs or Cloud Servers running on macOS Wind...

Page 73: ...d on the screen into yourweb browser e g Chrome Edge Firefox or Safari To share the screen of a mobile or tablet device download and install the Samsung Signage Mobile App from the Samsung Apps Google...

Page 74: ...he displayed image may differ depending on the model Manage and update your apps To use the APPS Menu please agree to the Terms and Conditions Check details information of app and reinstall when the a...

Page 75: ...75 Settings Network Settings Network E Network The displayed image may differ depending on the model Check the current network and Internet connection...

Page 76: ...on the external storage device Export this device s settings to the external storage device message appears 3 Select Export to export the settings When a duplicate file is found on the external stora...

Page 77: ...ure automatically allots an ID number to a device connected through an RS232C cable This function is only available on the first device within an RS 232C daisy chain This function may not be supported...

Page 78: ...cInfo function This function may not be supported depending on the model Video Wall You can activate or deactivate Video Wall To organize a video wall select On Off On Horizontal x Vertical This featu...

Page 79: ...oduct to another desired number Press the E button Screen Position allows you to split the screen into a maximum of 225 views 15 x 15 The Screen Position option is only enabled when Video Wall is set...

Page 80: ...cannot be guaranteed if used with a battery powered USB device which can take longer to be recognized Setup Select Don t Use Once Everyday Mon Fri Mon Sat Sat Sun or Manual If you select Manual you c...

Page 81: ...ment Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u...

Page 82: ...se this feature Off On Set whether or not to use Ticker Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font Options Specify the text font an...

Page 83: ...e maximum level by going to Backlight and Contrast to 100 max Due to the characteristics of the display panels brightness level of individual products may vary Color Temperature It sets color temperat...

Page 84: ...d BT 1886 may change depending on the input video settings For models with the HDR Mode support the Gamma settings HLG ST 2084 and BT 1886 may change depending on the input video and HDR Mode settings...

Page 85: ...he picture on the screen is in motion Picture Options Color Tone Select the color tone that best suits yourviewing preferences Settings can be adjusted and stored for each external device connected to...

Page 86: ...isplayed on the left and right or top and bottom of the screen may cause image retention screen burn which is not covered by the warranty Fit to Screen Adjusts the picture position When selected the f...

Page 87: ...ientation is set to Portrait Screen Protection Screen Saver Activate a screensaverwhen your device displays a still image for two hours or more Screen Burn Protection To reduce the possibility of scre...

Page 88: ...ed MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC Rotation Message Receive a warning message when the display device is rotated to an inappropriate angle L...

Page 89: ...be supported depending on the model Equalizer Adjust the equalizer to customize the volume and pitch and enhance the richness of the sound output Available only when Sound Mode is set to Standard This...

Page 90: ...while the product is connected to the AV Receiver s HDMI ARC port If there is no video signal both the products speakers and the external speakers will be mute This function may not be supported depe...

Page 91: ...tion Network Status You can check the current network and Internet status Open Network Settings Configure network settings to connect to an available network Network Type Network Type menu may not be...

Page 92: ...a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN Cable LAN RJ45 LAN IN If you have a Dynamic Network yo...

Page 93: ...ion Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click S...

Page 94: ...ted security code called an Access or Security key The Security key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you...

Page 95: ...ound after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have securit...

Page 96: ...Settings page 2 Select Use WPS press E 3 Press the WPS or PBC button on yourwireless routerwithin the next two minutes Your product automatically acquires all the network setting values it needs and c...

Page 97: ...following website http displaysolutions samsung com Support Resources MagicInfo Web Manual Verify MagicINFO Server Enable this option to block HTTPS communication if the domain name of the MagicINFO...

Page 98: ...r mode you can control devices by accessing the following URL from your PC mobile device https device ip 4000 When accessing for the first time you should set the initial password before using the ser...

Page 99: ...ackground Sound Volume Adjust background sound volume during voice guidance This function may differ depending on the model or geographical area High Contrast Set the background and font to high contr...

Page 100: ...Menu Lock to display the administrator settings menu when you touch and hold the finger on the screen Available only when Touch Control is set to On Time You can configure Clock Set or DST Configure v...

Page 101: ...bled if Primary Source is set to All Default Input Select the default input to switch to when the new input is disconnected The Last Input option only includes external inputs connected through cables...

Page 102: ...Picture menu s Backlight setting This function may not be supported depending on the model Backlight Schedule Adjust panel brightness by schedule The closer to 100 the brighter the panel No Signal Po...

Page 103: ...yboard Keyboard Type Set the type of your keyboard Mouse Settings Configure the connected mouse settings Primary Button Select the button you want to use as the primary button to click and select Poin...

Page 104: ...en may be different depending on the setting Change PIN Change your 6 digit Personal Identification Number PIN Choose any 6 digits foryour PIN and enter it in Enter a new PIN Reenter the same 6 digits...

Page 105: ...rom being monitored by MagicINFO Server USB Auto Play Lock Select whether to automatically play MagicInfo or MagicInfo Lite content saved on a connected USB device Your content should be a Published C...

Page 106: ...k Lock Block external network access You can register networks on the server to allow access USB Lock Block connection to external USB ports Certificate Manager Manage the certificates installed on th...

Page 107: ...be sure your Samsung device has this feature check if there is an Anynet logo on it You can only control Anynet devices using the product remote control not the buttons on the product The product remo...

Page 108: ...want to exit Anynet Press the s button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control when...

Page 109: ...Time Download Logo File You can download a custom logo into the product from an external USB device The file name of the custom logo you want to download must be saved as samsung in all small letters...

Page 110: ...be used as a medical diagnostic device even if the DICOM Simulation Mode is enabled Director Mode Minimizes image processing to display the movie director s original intention on screen Adaptive Pict...

Page 111: ...wn your settings so that you can easily reset them after the upgrade Update Now Update the software to the latest version Current version This is the software version already installed in the product...

Page 112: ...for MagicInfo and other services Make sure that the product is connected to the network Menu items may vary depending on the model The availability may vary depending on the region This feature is en...

Page 113: ...If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cabl...

Page 114: ...een issue The powerindicatoris off The screenwill not turn on Make sure that the power cord is connected No Signal is displayed on the screen Check that products including source device are connected...

Page 115: ...ust the White Balance settings There is no image on the screen and the powerindicator blinks every0 5 to1 second The display is turned off to save energy Press any key on the keyboard or move the mous...

Page 116: ...resolution is used or if the signal is not stable To resolve the issue change the PC resolution to the recommended resolution The screen cannot be displayed in full screen A scaled SD 4 3 content file...

Page 117: ...ption of yourvideo output device to HDMI If the product has a headphone port make sure nothing is connected to it Reconnect the power cord to the device and then restart the device There is static com...

Page 118: ...When I tryto change the PC resolution a message The defined resolution is not currentlysupported appears The message The defined resolution is not currently supported appears if the input source resol...

Page 119: ...the HDMI CEC features on all the external devices External devices include Blu ray and DVD players Operating an external device when its HDMI CEC feature is enabled may automatically stop other exter...

Page 120: ...H x 254 34 mm V Resolution Panel Spec Optimum resolution 1920 x 1080 60 Hz 1920 x 540 60 Hz Maximum resolution Model Name QB43C QH43C QM43C QB50C QH50C QM50C Panel Size 43 CLASS 42 5 inches 107 9 cm 5...

Page 121: ...on Panel Spec Optimum resolution 3840 x 2160 60 Hz HDMI 3840 x 2160 60 Hz DisplayPort Maximum resolution Model Name QB75C QB75C N QH75C QM75C QB85C QB85C N QM85C Panel Size 75 CLASS 74 5 inches 189 3...

Page 122: ...M85C SH37C Applicable before the product package is unpacked Plug and Play This monitor can be installed and used with any Plug and Play compatible systems Two way data exchange between the monitor an...

Page 123: ...870 68 681 75 062 100 000 VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317...

Page 124: ...47 712 59 790 85 500 O O O VESA DMT 1440 x 900 55 935 59 887 106 500 O O O VESA DMT 1600 x 900RB 60 000 60 000 108 000 O O O VESA DMT 1680 x 1050 65 290 59 954 146 250 O O O Resolution Horizontal Fre...

Page 125: ...00 VESA DMT 1280 x 1024 79 976 75 025 135 000 VESA DMT 1366 x 768 47 712 59 790 85 500 VESA DMT 1440 x 900 55 935 59 887 106 500 VESA DMT 1600 x 900RB 60 000 60 000 108 000 VESA DMT 1680 x 1050 65 290...

Page 126: ...tomer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally...

Page 127: ...information is a guide to prevent afterimage burn in Viewing a fixed screen for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention...

Page 128: ...e https opensource samsung com THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS 1 HEV...