Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
This function may not be supported depending on the model or geographical area.
The
Voice Wake-up
function may not be supported depending on the model,
Voice Assistant
or geographical area.
The problem
Try this!
The voice commands do not work well.
Voice commands may differ depending on the
Voice Assistant
.
Refer to the command examples for each
Voice Assistant
.
•
Bixby
:
Explore Now
•
Amazon Alexa
:
Settings
General
Voice
Amazon Alexa
Settings
•
Google Assistant
:
Settings
General
Voice
Assistant Settings
Bixby or Alexa answers automatically.
The TV may recognise an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the
Voice Wake-up
function or set the
Wake-up Sensitivity
to
Low
.
•
Explore Now
Settings
Voice Wake-up
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be
unable to recognise your voice.
• When the distance to the TV is within 3 to 4 m, optimal performance is
provided. Please look at your TV screen and speak.
Turn on the
Voice Wake-up
function.
•
Explore Now
Settings
Voice Wake-up
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