Samsung QN65Q900TSF, E-Manual

Page 1: ...more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select...

Page 2: ...ideo music 72 Using Bixby TV Viewing 77 Using the Guide 80 Recording Programs 82 Setting Up a Schedule Viewing 84 Using Timeshift 84 Buttons and functions available while recording a program or Timesh...

Page 3: ...rograms based on their TV Rating 144 Licenses Troubleshooting Picture Issues 145 Testing the picture Sound and Noise Issues 149 Testing the sound Channel and Broadcast Issues External Device Connectiv...

Page 4: ...et There is No Sound or the Speakers are Making an Odd Sound 189 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 196 When the remote control does not wor...

Page 5: ...oduct s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay NFC on TV Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Remote Control Keyboard Mou...

Page 6: ...Connecting an Antenna You can connect a coaxial cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box 6...

Page 7: ...ttings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues...

Page 8: ...lect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select A...

Page 9: ...epending on the model or geographical area Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manag...

Page 10: ...ing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if yo...

Page 11: ...reen appears on the TV 4 Watch Multi View or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting v...

Page 12: ...ound outputs from the TV speaker not from the receiver or Soundbar The following menus can be set by pressing the down directional button on the TV s remote control When you press the Select button wh...

Page 13: ...me Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according...

Page 14: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tra...

Page 15: ...ore information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you swi...

Page 16: ...d to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV...

Page 17: ...tion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built...

Page 18: ...enu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem wi...

Page 19: ...ce s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection G...

Page 20: ...d Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsun...

Page 21: ...ip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in u...

Page 22: ...g Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with th...

Page 23: ...About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with The Frame 23...

Page 24: ...enter a ZIP code etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use To immediately set Brightness w...

Page 25: ...g Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with th...

Page 26: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote that comes with The Sero 26...

Page 27: ...rip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in...

Page 28: ...able distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart R...

Page 29: ...and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the...

Page 30: ...Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the univers...

Page 31: ...not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to...

Page 32: ...it is available only in the Internet app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Devic...

Page 33: ...Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available o...

Page 34: ...Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The ima...

Page 35: ...xt characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual...

Page 36: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Page 37: ...he top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognizes...

Page 38: ...for playing video games with a gaming console such as a PlayStation Xbox or Nintendo Switch To turn Game Mode on or off press the Select button To set the detailed options press the up directional but...

Page 39: ...TV Device Care can also check and optimize the TV s storage If any problem is found the TV can call for technical support All Settings Display the Settings menu This function may not be supported dep...

Page 40: ...n or Privacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information refer to Using a Samsung account Notification You can vie...

Page 41: ...bscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported de...

Page 42: ...l button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 9...

Page 43: ...orun Last App is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supp...

Page 44: ...Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Si...

Page 45: ...to your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Clou...

Page 46: ...ient Mode from the TV viewing screen press the button or select Ambient Mode When you select Ambient Mode The Sero rotates into Landscape and then enters the Ambient Mode Ambient Mode browser screen F...

Page 47: ...lly If there is no remote control input for the set time the screen goes off Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud This function may not be supported dep...

Page 48: ...o set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen To import photos from your mobile device or Samsung Cloud use the SmartThings app on your mobile...

Page 49: ...delay in image transmission and optimization depending on network conditions You can set a background theme you created as a background of a content item To set a background theme as the background of...

Page 50: ...on may not be supported depending on the content You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background For more information select the How To...

Page 51: ...ectional button to view detailed information about the content Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode press the button or select TV in the Am...

Page 52: ...st enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any computer that can be accessed via the same networ...

Page 53: ...er the top bar appears When the sharing folder icon is clicked in the top bar the folders shared on Windows or Mac OS appear You can play back any media content in a folder For more information refer...

Page 54: ...read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud...

Page 55: ...ternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your...

Page 56: ...d The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 S...

Page 57: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 58: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 59: ...elect button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinsta...

Page 60: ...To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud This function may not be supported depending on the model 1 Open category Move to at the top left of t...

Page 61: ...e SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not...

Page 62: ...d on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some f...

Page 63: ...ect an item from the search results to load the corresponding page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may...

Page 64: ...Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu...

Page 65: ...fer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsun...

Page 66: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Page 67: ...elect a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Co...

Page 68: ...restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons...

Page 69: ...Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select t...

Page 70: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Page 71: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV...

Page 72: ...t Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the geographical area Starting Bixby with voice Y...

Page 73: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explo...

Page 74: ...e You can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The...

Page 75: ...personal information when you are using Bixby services 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context If you do not want to se...

Page 76: ...h Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search funct...

Page 77: ...el and geographical area In the Guide you can see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing or recording To view the...

Page 78: ...ction that is currently running Edit Recording Time You can change the start and end times of scheduled program recordings This function is not available in the U S A and Canada This function may not...

Page 79: ...nager screen Press the or button If the remote control button is press it twice Channel Filter You can view channels and programs categorized by the types defined in Channel List Antenna Type You can...

Page 80: ...ons from the Guide screen Instant Recording Select a live program from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Re...

Page 81: ...and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after th...

Page 82: ...configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On...

Page 83: ...may not be supported depending on the geographical area Setting the schedule Viewing Time U S A and Canada Live TV Schedule Manager Other countries Live TV Schedule Manager or Recordings Schedules Yo...

Page 84: ...le recording a program or Timeshift Review available buttons and functions of how they are used while recording a program or Timeshift This function is not available in the U S A and Canada This funct...

Page 85: ...Recording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include t...

Page 86: ...e box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays t...

Page 87: ...ng a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the l...

Page 88: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favorites list Select Fav...

Page 89: ...g Lock Settings Broadcasting Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings...

Page 90: ...function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data servic...

Page 91: ...ending on broadcasting signal This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnos...

Page 92: ...and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps e g Ambient Mode and Game Mod...

Page 93: ...zes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the T...

Page 94: ...Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image...

Page 95: ...Settings Try Now When LED Clear Motion is set to On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Contrast...

Page 96: ...set Game Mode to Off and then connect the external device to the port The Game Mode functions used for Nintendo Switch are subject to change without prior notice Adjusting the image quality of HDR ga...

Page 97: ...n the TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be availab...

Page 98: ...er to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supporte...

Page 99: ...e following settings Balance Try Now Equalizer Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set t...

Page 100: ...e TV to allow Dolby Digital with Atmos streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this funct...

Page 101: ...er to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released...

Page 102: ...rround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type mus...

Page 103: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Page 104: ...ing on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings Gener...

Page 105: ...tically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Tu...

Page 106: ...Brightness to manually adjust the minimum screen brightness This function is not available when the Adaptive Picture function is turned on Minimum Brightness Try Now When Ambient Light Detection is tu...

Page 107: ...update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate t...

Page 108: ...ity Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settin...

Page 109: ...n and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on Enabling audi...

Page 110: ...ale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not b...

Page 111: ...to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the button twice to exi...

Page 112: ...guage Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV...

Page 113: ...gram you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat...

Page 114: ...tion may not be supported depending on the model or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voi...

Page 115: ...press the following buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail...

Page 116: ...y Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All settings are then reset The TV tur...

Page 117: ...if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drive...

Page 118: ...d depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB har...

Page 119: ...rvices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable I...

Page 120: ...delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as...

Page 121: ...point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s secur...

Page 122: ...port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 0 5A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Page 123: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Page 124: ...nd codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is suppo...

Page 125: ...160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 3...

Page 126: ...y Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Wi...

Page 127: ...P4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported...

Page 128: ...80 x 4320 60 100 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson...

Page 129: ...codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support...

Page 130: ...9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 S...

Page 131: ...models for TU series and Q60T For less than 55 inch models Q80T The Sero The Serif The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O...

Page 132: ...4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port Q700T series does not support 120 f...

Page 133: ...or larger models QLED TV except for Q60T Q700T model The Serif The Frame The Terrace Pro TV Terrace Edition Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock...

Page 134: ...trol sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 at 60 Hz UHD models and 7680 x 4320 at 60Hz Q800T series or high...

Page 135: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 136: ...cy MHz Polarity horizontal vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 0...

Page 137: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 138: ...1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 26...

Page 139: ...80 x 720 60 Hz 45 000 60 000 74 000 1440 x 480 60 Hz 15 734 60 000 27 000 1440 x 576 50 Hz 15 625 50 000 27 000 1440 x 576 50 Hz 31 250 50 000 54 000 1920 x 1080 24 Hz 27 000 24 000 74 000 1920 x 1080...

Page 140: ...p sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the rece...

Page 141: ...ock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y...

Page 142: ...nts strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rati...

Page 143: ...n their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels T...

Page 144: ...aboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open S...

Page 145: ...ing or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Set...

Page 146: ...eneral System Manager Time Off Timer In case of The Sero check the options such as The Sero Auto On Off and Off Timer in the SmartThings app on your mobile device The Sero Auto On Off is intended to a...

Page 147: ...t may cause picture distortions especially in fast moving pictures from sports programs and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfu...

Page 148: ...s Picture Picture Size Settings Picture Size The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable...

Page 149: ...e picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need t...

Page 150: ...the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings General Accessibility Voice Guide...

Page 151: ...e TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and audio device at the same time When you connect the Samsung So...

Page 152: ...r Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel I want to turn off the captions When watching channels with the antenna cabl...

Page 153: ...cted to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection...

Page 154: ...n the PC screen does not appear or the PC is not recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in S...

Page 155: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Page 156: ...ted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at...

Page 157: ...is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your T...

Page 158: ...e replace the batteries Alkaline batteries are recommended for longer battery life The remote control batteries run out quickly The batteries may be consumed quickly if the remote control is used very...

Page 159: ...n external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV...

Page 160: ...lity may be poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files...

Page 161: ...Alexa does not answer The Samsung Smart Remote may not recognize your voice when it is far away from you turned upside down or located in an environment with loud ambient noise Use the Samsung Smart R...

Page 162: ...l Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base...

Page 163: ...ange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a netw...

Page 164: ...Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Supp...

Page 165: ...ervice support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for...

Page 166: ...right you can check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories and the...

Page 167: ...MI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or v...

Page 168: ...Try changing channels using the remote control Source Press the button select Source choose another input source 168...

Page 169: ...run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Se...

Page 170: ...on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close...

Page 171: ...remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device C...

Page 172: ...st be more than 20 dB more than 4 bars on the icon for stable signal reception Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diag...

Page 173: ...When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether the...

Page 174: ...er cable and plug it back in One Invisible Connection One Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect OC Box Make sure that the...

Page 175: ...to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your fi...

Page 176: ...ed on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable...

Page 177: ...device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible...

Page 178: ...source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your e...

Page 179: ...with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area When the picture looks distorted Power Powe...

Page 180: ...e power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD v...

Page 181: ...ts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the I...

Page 182: ...Invisible Connection One Invisible Connection If the problem persists and if your TV uses the One Invisible Connection disconnect and reconnect the One Invisible Connection to the TV and the One Conne...

Page 183: ...I If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC p...

Page 184: ...ect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the inte...

Page 185: ...Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connec...

Page 186: ...erating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and...

Page 187: ...neral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Sta...

Page 188: ...r enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings Ge...

Page 189: ...ng signal and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical...

Page 190: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Page 191: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Page 192: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Page 193: ...d Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Infor...

Page 194: ...ngs Support Device Care Self Diagnosis Signal Information Signal Information Signal strength must be more than 20 dB more than 4 bars on the icon for stable signal reception Update now If the same pro...

Page 195: ...tings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support S...

Page 196: ...e is not paired When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Verify that the infrare...

Page 197: ...eceiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control thro...

Page 198: ...infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Press the and buttons simultaneously to display the pairin...

Page 199: ...ctions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote con...

Page 200: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 200...

Page 201: ...may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button...

Page 202: ...s No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software versi...

Page 203: ...s Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Usin...

Page 204: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 204...

Page 205: ...and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of...

Page 206: ...s completed Do not turn off your TV while the firmware update is in progress Settings After your TV turns on select Settings Support About This TV and check the new firmware version Support Support Ab...

Page 207: ...ect Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now For more information in the Pro TV Terrace Edition refer to...

Page 208: ...on of the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area From top to bottom and left to right The or button is at the...

Page 209: ...bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the...

Page 210: ...of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold...

Page 211: ...or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Sam...

Page 212: ...the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on t...

Page 213: ...Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affec...

Page 214: ...ght one is the Channel button Push up or pull down the Channel button to change the channel Number button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number a...

Page 215: ...amsung Smart Remote Of the 2 buttons that protrude from the center of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Using progr...

Page 216: ...ital channels only Analog channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again...

Page 217: ...t program you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now...

Page 218: ...ation refer to Recording Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings This function may not be supported depending on the model or geograph...

Page 219: ...led viewing from the Guide In the Guide Live TV Guide move to the program you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Sele...

Page 220: ...ble Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are th...

Page 221: ...while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program th...

Page 222: ...right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When re...

Page 223: ...have watched part of this program before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to mov...

Page 224: ...cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a d...

Page 225: ...virtual keyboard appears on the screen and you can search for channels programs titles of movies or apps provided by the Smart Hub service To use this feature the TV must be connected to the Internet...

Page 226: ...dramas and movies in one place Universal Guide can recommend content tailored to your preferences To enjoy the content from these apps on your TV they must be installed on the TV When you watch some...

Page 227: ...et indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press th...

Page 228: ...and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides...