Troubleshooting
PROBLEM
SOLUTION
The refrigerator
does not work at all
or it does not chill
sufficiently.
• Check that the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge
inner temperature. If it is, set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the fridge
is frozen.
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator? Try moving those
items to the other shelves in fridge instead of keeping them in the colder areas or bins.
You hear unusual
noise or sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because
various parts contract or expand in response to temperature changes in the refrigerator
interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is normal.
The sound is caused by the compressor operating at high capacity.
The cabinet-door
sealing area of the
appliance is hot and
condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section of the
refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a
long time.
Ice Maker is not
producing ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water
bubbling in the
refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
There is a bad smell
in the refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the
walls of the freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
Water dispenser is
not functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
Auto close system
does not work with
the freezer door.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times. After you do this, the auto close system
usually works properly again.
• Try opening the door smoothly to avoid unbalancing the right and the left part of
the door.
