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66

 

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding 
normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

Possible causes

Solution

Fridge/freezer does 
not operate.
Fridge/freezer 
temperature is warm.

•  Power cord is not plugged 

in properly.

•  Properly plug in the power 

cord.

•  Temperature control is not 

set correctly.

•  Set the temperature lower.

•  Refrigerator is located near 

a heat source or direct 
sunlight.

•  Keep the refrigerator away 

from direct sunlight or a 
heat source.

•  Not enough clearance 

between refrigerator and 
nearby walls or cabinets.

•  We recommend that the gap 

between the refrigerator 
and nearby walls (or 
cabinets) is more than 
50 mm.

•  The refrigerator is 

overloaded. Food is 
blocking the refrigerator 
vents.

•  Do not overload the 

refrigerator. Do not allow 
food to block vents.

Fridge/freezer is 
over-cooling.

•  Temperature control is not 

set correctly.

•  Set the temperature higher.

Interior wall is hot.

•  Refrigerator has heat-proof 

piping in the interior wall.

•  To prevent condensation 

from forming, the 
refrigerator has heat-proof 
piping in the front corners. 
If the ambient temperature 
rises, this equipment may 
not work effectively. This is 
not a system failure.

Troubleshooting

Untitled-2   66

2023-03-23     2:07:18

Summary of Contents for RS68C Series

Page 1: ...Refrigerator User manual RS68A RS68C RS6GC RS6EC SEUK Free Standing Appliance Untitled 2 1 2023 03 23 2 07 07...

Page 2: ...1 Critical disposal warnings 23 Additional tips for proper usage 23 Instructions about the WEEE 25 Installation 26 Refrigerator at a glance 26 Step by step installation 28 Door removal for entrance 40...

Page 3: ...hear abnormal sounds from the refrigerator 70 SmartThings 72 Open Source Announcement 73 Appendix 74 Safety Instruction 74 Install Instruction 74 Temperature Instruction 75 Information for model and...

Page 4: ...ncerns contact your nearest service center or find help and information online at www samsung com R 600a or R 134a is used as a refrigerant Check the compressor label on the rear of the appliance or t...

Page 5: ...ome in contact with food and accessible drainage systems Clean water tanks if they have not been used for 48 h flush the water system connected to a water supply if water has not been drawn for 5 days...

Page 6: ...in severe personal injury property damage and or death CAUTION Hazards or unsafe practices that may result in severe personal injury and or property damage NOTE Useful information that helps users un...

Page 7: ...tion Do not use mechanical devices or any other means to accelerate the defrosting process other than those recommended by the manufacturer Do not damage the refrigerant circuit Do not use electrical...

Page 8: ...et must be easily accessible so that the appliance can be quickly disconnected from the supply in an emergency It must be outside the area of the rear of the appliance Do not store explosive substance...

Page 9: ...od in the refrigerator to thaw You can then use the low temperatures of the frozen products to cool food in the refrigerator Do not keep the door of the appliance open for too long when putting food i...

Page 10: ...aged Refrigerant leaking from the pipe work could ignite or cause an eye injury If a leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is...

Page 11: ...vides the best performance and also prevents overloading of house wiring circuits which could cause a fire hazard from overheated wires If the wall socket is loose do not insert the power plug There i...

Page 12: ...is manual before you use it Connect the power plug in the proper position with the cord hanging down If you connect the power plug upside down the wire can get cut off and cause a fire or electric sho...

Page 13: ...st be safely grounded Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance Power leakages can cause severe electric shock Never...

Page 14: ...usage warnings WARNING Do not insert the power plug into a wall socket with wet hands This may result in an electric shock Do not store articles on the top of the appliance When you open or close the...

Page 15: ...l when you open the doors if your fingers are in between the doors Do not let children hang on the door or door bins A serious injury may occur Do not let children go inside the refrigerator They coul...

Page 16: ...as being harmful to humans it may also result in an electric shock fire or problems with the product Never put fingers or other objects into the water dispenser hole ice chute and ice maker bucket It...

Page 17: ...f glass shelf drop If a gas leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes Do not touch the appliance...

Page 18: ...fire hazards Pull the power plug out of the socket before changing the interior lamps of the refrigerator Otherwise there is a risk of electric shock If you experience difficulty changing a non LED li...

Page 19: ...u will be away from home for a long period of time on vacation for example and won t be using the water or ice dispensers close the water valve Otherwise water leakage may occur If you won t be using...

Page 20: ...esponsible for safety issues that result from 3rd party modifications Do not block the air vents inside the refrigerator If the air vents are blocked especially with a plastic bag the refrigerator can...

Page 21: ...pening an oil container it is best to keep the container in a cool and shaded place such as a cupboard or pantry Examples of vegetable oil olive oil corn oil grape seed oil etc Cleaning cautions CAUTI...

Page 22: ...ming maintenance unplug the appliance from the wall socket Failing to do so may result in an electric shock or fire Use a clean sponge or soft cloth and a mild detergent in warm water to clean the ref...

Page 23: ...focate to death Cyclopentane is used in the insulation The gases in the insulation material require a special disposal procedure Please contact your local authorities in regard to the environmentally...

Page 24: ...properties Your appliance is frost free which means there is no need to manually defrost your appliance This will be carried out automatically Temperature rise during defrosting complies with ISO req...

Page 25: ...cycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for...

Page 26: ...s manual Any servicing must be performed by a qualified technician Dispose of the product packaging material in compliance with the local regulations To prevent electric shock unplug the power cord be...

Page 27: ...rpose freezer bin 03 Dried food and meat storage drawer 04 Refrigerator bin 05 Refrigerator shelves 06 Vegetable drawer 07 Multipurpose drawer 08 Ice maker bucket 09 Water tank 10 Wine rack 11 Lower f...

Page 28: ...you change the position you may damage the product when closing the door Step by step installation STEP 1 Select a site Site requirements Solid level surface without carpeting or flooring that may obs...

Page 29: ...B 912 Height C 1746 Overall Height D 1780 unit mm 01 02 03 04 05 06 07 08 Model RS68A8 RS6GA8 RS68C 8 RS6GC 8 RS6EC 8 01 more than 50 mm recommended 02 165 03 170 04 1730 mm 05 610 mm 06 912 mm 07 30...

Page 30: ...he refrigerator must support a fully loaded refrigerator To protect the floor put a large piece of cardboard on each leg of the refrigerator Once the refrigerator is in its final position do not move...

Page 31: ...de The refrigerator can be levelled using the front legs that have a special screw leveller for levelling purposes Use a flat head screwdriver for levelling To adjust the height of the freezer side In...

Page 32: ...1 Open the door to adjust and locate the two nuts A and B on the front bottom of the door A 2 With a 19 mm spanner provided turn the clamp nut A clockwise to loosen Then open the door and do the follo...

Page 33: ...e cold water tap Connection to the hot water tap may cause the water filter to be clogged and fail to operate normally The warranty for your refrigerator does not cover the water line installation The...

Page 34: ...n If water leaks occur contact the installer of the water line To connect the cold water pipe to the water filtering hose CAUTION Make sure the water filtering hose is connected to a cold potable wate...

Page 35: ...are no leaks dispense about 10 litres of water or dispense the water for 6 7 minutes before actually using the refrigerator to remove impurities inside the water filtering system 5 Secure the water l...

Page 36: ...he water pressure is below the specified Check if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary Refill the water tank in the reverse osmosis system with...

Page 37: ...ce Then fix the lock clips firmly using screws 2 Insert the water filter into the upper and lower clips in the correct direction Make sure to check the vertical direction of the water filter NOTE If t...

Page 38: ...ilter 1 Shut off the main water supply 2 Connect the water supply line to the inlet side of the filter to the end 3 Connect the dispenser line to the outlet side of the filter 4 Check if there is any...

Page 39: ...et to turn the refrigerator on 2 Open the door and check if the interior light lights up 3 Set the temperature to the coldest and wait for about an hour Then the freezer will be slightly chilled and t...

Page 40: ...n spanner 5 mm Disconnect the water line 1 From the bottom rear side of the refrigerator pull out the water line to the front NOTE The refrigerator s water line is a water circulation line that connec...

Page 41: ...these steps A A 1 Use a Phillips screwdriver to unscrew the hinge covers A on the top of each door 2 Open the doors to loosen the hinges and remove the hinge covers Once the covers are removed close t...

Page 42: ...ect the water hoses Once the refrigerator has passed through the entrance reconnect the water hoses A A Centre of transparent coupler CAUTION Make sure the water hoses are connected with matching colo...

Page 43: ...reattached before the fridge door Take care when removing the door to ensure that it does not fall on you Be careful not to scratch 1 Hold the freezer door and hook to the hinge at the bottom of the...

Page 44: ...stallation 4 Press the clamp as shown 5 Connect the electrical harness 6 Insert the hinge covers with the front sides first and then tighten the screws Use a Phillips screwdriver for this step Untitle...

Page 45: ...is on indicates that the Vacation function is on The icon appears when the AI Energy Mode is operating You may turn on or off the AI Energy Mode in the SmartThings app applicable models only 03 Netwo...

Page 46: ...ill blink for 5 minutes and turn off This is to alert hearing impaired users that a door is open Note that this function is normal Setting the desired temperature or function 1 Tap any button or to wa...

Page 47: ...freeze which can cause the glass bottles to break or burst in the freezer Make sure to remove frozen foods from the freezer before you select the Fridge mode Frozen foods will melt and spoil as the te...

Page 48: ...water filter replacement icon blinks to alert the user that it is time to replace the water filter You can replace the water filter immediately and reset the water filter replacement alarm or dismiss...

Page 49: ...conds The display shows the status of Wi Fi for 5 seconds as shown in the figure O RS6 A models only RS6 C models only WI Fi On Wi Fi Off NOTE You must turn on the Wi Fi to connect the refrigerator to...

Page 50: ...g com Recommended encryption systems include WPA TKIP and WPA2 AES Any newer or non standard Wi Fi authentication protocols are not supported Wireless networks may be affected by the surrounding wirel...

Page 51: ...lable devices tap Supported Devices select the device type Refrigerator and then select the specific device model Follow the instructions in the app to set up your device Once setup is complete your r...

Page 52: ...d when the fridge or freezer has abnormally high temperatures Door opening This alarm is triggered if the fridge or freezer door is open for more than 2 minutes Water filter replacement This alarm rem...

Page 53: ...hold Water for more than 3 seconds If you press and hold the button again for more than 3 seconds the dispenser lock will be deactivated NOTE The Lock on the dispenser panel does not affect the contr...

Page 54: ...ll be dispensed from the dispenser NOTE The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute To dispense more water release and push the lever again Make sure...

Page 55: ...personal injury Ice may accumulate and block the ice chute To fill the water tank applicable models only For first time use clean the inner side of the water tank and dry well 1 Hold both handgrips on...

Page 56: ...es of water to remove impurities in the water supply system Ice making applicable models only The refrigerator has a built in ice maker that automatically dispenses ice so that you can enjoy filtered...

Page 57: ...aker bucket Do not let children hang on or play with the ice dispenser or the icemaker bucket Children may get hurt Do not put fingers or other objects into the dispenser hole or the ice chute This ma...

Page 58: ...emoved you must turn the ice maker off C D F E To secure more space remove the upper drawer C lower drawer D and lower drawer cover E Then insert the provided bottom shelf F NOTE Removing the drawers...

Page 59: ...ted properly until you hear a clicking sound CAUTION Do not apply excessive force to the bucket cover The cover may break Do not close the door hard Water may spill over the ice maker To prevent injur...

Page 60: ...ater level is lower than expected check the water pressure of the water supply line from the water source This is not a system failure CAUTION Do not repeatedly press the button on the bottom of the i...

Page 61: ...ide the tray back into position NOTE The ice making time depends on your temperature settings NOTE Make sure the ice cube storage bin is in place under the ice tray To dispense the ice cubes turn the...

Page 62: ...wine rack diagonally to remove CAUTION The shelf must be inserted correctly Do not insert upside down Glass containers may scratch the surface of glass shelves Do not insert a shelf in the wine rack p...

Page 63: ...emove surrounding multipurpose drawers if necessary A 2 If your refrigerator has a cover A for the vegetable dry drawer remove it in the following method a Pull the drawer halfway out b Pull the cover...

Page 64: ...a moistened soft lint free cloth or paper towel to clean the refrigerator s interior and exterior 3 When done use a dry cloth or paper towel to dry well 4 Plug in the power cord Ice Water dispenser ap...

Page 65: ...contains a light source of energy efficiency class G The lamp s and or control gear s are not user serviceable To replace the lamp s and or control gear s in the product contact a local Samsung servi...

Page 66: ...heat source Not enough clearance between refrigerator and nearby walls or cabinets We recommend that the gap between the refrigerator and nearby walls or cabinets is more than 50 mm The refrigerator i...

Page 67: ...erator and remove any spoiled food Food with strong odours Make sure strong smelling food is wrapped airtight Frost Symptom Possible causes Solution Frost around the vents Food is blocking the vents M...

Page 68: ...for the refrigerator to make ice Freezer temperature is too high Set the freezer temperature below 18 C 0 F or 20 C 4 F in warm ambient air Dispenser panel Lock is activated Deactivate dispenser pane...

Page 69: ...operly or water supply is not on Check the water installation conditions Dispenser panel Lock is activated Deactivate dispenser panel Lock A third party water filter was installed Use only Samsung pro...

Page 70: ...When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan...

Page 71: ...reases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve...

Page 72: ...yet In this case use the SmartThings app to connect and register your refrigerator to the access point AP of your house Could not log into the app You must log into your Samsung account to use the ap...

Page 73: ...com opensource SMART_TP2_0 seq 0 leads to open source license information as related to this product RS6 C models only The software included in this product contains open source software The followin...

Page 74: ...oduct may not operate properly at temperatures outside of the specific range You can find climate class on label inside of your refrigerator Effective temperature range The refrigerator is designed to...

Page 75: ...ps running at full speed for two and a half hours and then returns to the previous temperature Power Freeze Power Freeze speeds up the freezing process at maximum fan speed The freezer keeps running a...

Page 76: ...bles require higher humidity conditions while fruits require lower humidity conditions Crispers are equipped with controls devices to control the humidity level Depending on model and options An adjus...

Page 77: ...ks 12 months Ice cream 2 3 weeks Natural cheese 1 month 4 6 months Cream cheese 2 weeks Not recommended Yogurt 1 month Meat Product Refrigerator Freezer Fresh roasts steaks chops 3 4 days 2 3 months F...

Page 78: ...fish 3 4 weeks Fruits Product Refrigerator Freezer Apples 1 month Peaches 2 3 weeks Pineapple 1 week Other fresh fruit 3 5 days 9 12 months Vegetables Product Refrigerator Freezer Asparagus 2 3 days...

Page 79: ...nce are available 7 Years thermostats temperature sensors printed circuit boards and light sources door handles door hinges trays baskets boxes or drawers 10 Years door gaskets The minimum duration of...

Page 80: ...ty may be found at http www samsung com go to Support Search Product Support and enter the model name Frequency range Transmitter power Max Wi Fi 2412 2472 MHz 20 dBm Bluetooth 2402 2480 MHz 20 dBm Co...

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