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Troubleshooting

Troubleshooting

PROBLEM

SOLUTION

The appliance is not 
operating at all or the 
temperature is too high.

Check that the power plug is correctly connected.

• 

Is the temperature control on the front panel correctly set?

• 

Does sun shine on the appliance or are there heat sources nearby?

• 

Is the back of the appliance too near to the wall?

• 

The food in the refrigerator 
is frozen.

Is the temperature control on the front panel set to the coldest 

• 

temperature?
Is the surrounding temperature too low?

• 

Did you store the food with a high water content in the coldest part 

• 

of the fridge?

There are unusual noises.

Check that the appliance is installed on a stable, level fl oor.

• 

Is the back of the appliance too near to the wall?

• 

Have any foreign objects fallen behind or under the appliance?

• 

Is the noise coming from the compressor in the appliance?

• 

A ticking sound may be heard inside the appliance; this is normal. 

• 

This sound occurs when the various accessories contract or expand.

The front corners and 
sides of the appliance are 
warm and condensation 
starts to form.

Heat-proof pipes are installed in the front corners of the appliance 

• 

to prevent condensation from forming.
When the surrounding temperature rises, this may not always be 
effective. However, this is not abnormal.
In very humid weather, condensation may form on the outer 

• 

surface of the appliance when the moisture in the air comes into 
contact with the cool surface of the appliance.

Ice Maker is not producing 
ice.

Did you wait for 12 hours after installation of the refrigerator before 

• 

making ice?
Did you manually stop the ice making function?

• 

Is the freezer temperature too warm? Try setting the freezer 

• 

temperature lower.
Did you fi ll the water tank with water?

• 

Did you check fi tting the water tank correctly ?

• 

Water dispenser is not 
functioning.

Is the water tank frozen because the fridge temperature is too low?

• 

Try selecting a warmer setting on the Digital display.
Did you fi ll with water in water tank?

• 

Did you check fi tting the water tank correctly ?

• 

You can hear a liquid 
bubbling in the appliance.

This is the refrigerant, which cools the inside of the appliance.

• 

There is a bad smell inside 
the appliance.

Has a food item spoiled?

• 

Make sure that strong smelling food (for example, fi sh) is wrapped 

• 

so that it is airtight.
Clean out your freezer periodically and throw away any spoiled or 

• 

suspect food.

There is a layer of frost on 
the appliance walls.

Are the air outlet vents blocked by food stored inside the refrigerator.

• 

Space the food out as much as possible to improve ventilation.

• 

Is the door fully closed?

• 

Condensation forms on 
the inside wall of the 
appliance and around 
vegetables.

Food with a high water content is stored uncovered with a high 

• 

humidity level or the door has been left open for a long time.
Store the food with a cover or in sealed containers.

• 

DA68-02832A(EN)-0.4.indd   18

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2013.1.30   2:16:36 PM

2013.1.30   2:16:36 PM

Summary of Contents for RT38

Page 1: ...s Thank you for purchasing a Samsung product To receive a more complete service please register your product at www samsung com register Free Standing Appliance DA68 02832A EN 0 4 indd 01 DA68 02832A...

Page 2: ......

Page 3: ...ower cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance When moving the refrigerator be ca...

Page 4: ...nside walls of the freezer or products stored in the freezer with wet hands This may cause frostbite Do not use or place any substances sensitive to temperature such as in ammable sprays in ammable ob...

Page 5: ...es should be stored tightly together so that they do not fall out This product is intended only for the storage of food in a domestic environment Never put ngers or other objects into the dispenser ho...

Page 6: ...s and damages that result from 3rd party modi cations Do not block air holes If the air holes are blocked especially with a plastic bag the refrigerator can be over cooled Use only the ice maker provi...

Page 7: ...e the power is off But should the power failure last more than 24 WARNING hours remove all frozen food If keys are provided with the refrigerator the keys should be kept out of the reach of children a...

Page 8: ...C 1040 1040 964 964 964 115 115 115 115 135 135 135 135 135 A B C...

Page 9: ...FLOORING For proper installation this refrigerator must be placed on a level surface of hard material that has the same height as the rest of the ooring This surface should be strong enough to suppor...

Page 10: ...rther questions contact your Samsung Electronics service center Place the refrigerator in an appropriate location 1 with reasonable clearance between the wall and the refrigerator Refer to installatio...

Page 11: ...tuff set the temperature of the freezer compartment to Freezer max Cold and the temperature of refrigerator to 1 2 C Display model or Normal 5 non Display model at least 24 hours before 2 Fridge Press...

Page 12: ...want to lower the temperature of the refrigerator set the Temperature Controller of the fridge on 5 6 or the Temperature of Display model on 1 When food in the refrigerator is frozen or if you want t...

Page 13: ...dispenser is designed with an operating time of about 1 minute and a capacity of about 1 L at each use Lift up and pull out the water tank Hold the handgrips on both sides to lift out the water tank...

Page 14: ...3 days especially during the summer the dispensed water may have a funny smell or taste If this occurs we recommend that you discard the rst 1 2 glasses for better tasting water If you have just inst...

Page 15: ...th above things removed If you want to remove both ice maker WARNING kits you have to remove right one rst only for Ice Max option model To get the best energy ef ciency of this product please leave a...

Page 16: ...til it snaps into place CAUTION CAUTION Lift up the freezer shelf or cool pack and pull it 2 forward and then pull out the ice tray and box Pull out the support tray ice Only for freezer shelf or cool...

Page 17: ...water while it is plugged in as it may cause an electric shock Do not clean the refrigerator with benzene thinner or car detergent for risk of re Unplug the power cord of the refrigerator 1 Slightly d...

Page 18: ...when the moisture in the air comes into contact with the cool surface of the appliance Ice Maker is not producing ice Did you wait for 12 hours after installation of the refrigerator before making ice...

Page 19: ...memo DA68 02832A EN 0 4 indd 19 DA68 02832A EN 0 4 indd 19 2013 1 30 2 16 37 PM 2013 1 30 2 16 37 PM...

Page 20: ...NG customer care center 3 0 6 2 6 3 0 0 3 1 A I L A R T S U A 2 1 1 2 1 1 0 0 0 8 1 0 A I B M O L O C E R I E HONG KONG www samsung com hk Chinese INDIA 9 9 9 9 8 8 0 0 8 1 A I S Y A L A M PANAMA www...

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