English
49
Troubleshooting
SmartThings
Symptom
Action
Could not find
“SmartThings” in the
app market.
• The SmartThings app is designed for Android 6.0
(Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later,
and is optimized for Samsung smartphones (Galaxy S and
Galaxy Note series).
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
SmartThings models.
The SmartThings app
is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the Smart Home Adapter is inserted properly.
• If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your refrigerator to the access point (AP/Router) in
your home.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An information
message appears
when I try to register
my refrigerator.
• Network connection may fail due to the distance from
your access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Remove the Smart Home Adapter, and reconnect it properly.
Then, try again.
Untitled-2 49
2018-08-30 2:35:18
