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58

 

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding 
normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

Possible causes

Solution

The freezer does 
not operate.
The freezer 
temperature is 
warm.

•  The power cord is not 

plugged in properly.

•  Properly plug in the power 

cord.

•  Temperature control is not 

set correctly.

•  Set the temperature lower.

•  The refrigerator is located 

near a heat source or direct 
sunlight.

•  Keep the refrigerator away 

from direct sunlight or a 
heat source.

•  Not enough clearance 

between refrigerator and 
sides/rear.

•  We recommend that the gap 

between the refrigerator and 
nearby walls (or cabinets) is 
more than 50 mm.

•  The refrigerator is 

overloaded. Food is blocking 
the refrigerator vents.

•  Do not overload the 

refrigerator. Do not allow 
food to block ventilation.

The freezer is over-
cooling.

•  Temperature control is not 

set correctly.

•  Set the temperature higher.

The interior wall 
is hot.

•  The refrigerator has heat-

proof piping in the interior 
wall.

•  To prevent condensation 

from forming, the 
refrigerator has heat-proof 
piping in the front corners. 
If the ambient temperature 
rises, this equipment may 
not work effectively. This is 
not a system failure.

Tr

ouble

shoo

ting

Untitled-4   58

2021-11-08     12:13:38

Summary of Contents for RZ32T7445AP

Page 1: ...Refrigerator User manual freezer only RZ32T7445AP Free Standing Appliance Untitled 4 1 2021 11 08 12 13 28...

Page 2: ...Additional tips for proper usage 21 Saving Energy Tips 22 This appliance is intended to be used in household and similar applications such as 23 Instructions about the WEEE 24 Installation 25 Refriger...

Page 3: ...d from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the a...

Page 4: ...oom must be 1 m in size for every 8 g of R 600a refrigerant inside the appliance The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance Refrig...

Page 5: ...e refrigerator so that it is not in contact with or drip onto other food Two star frozen food compartments are suitable for storing pre frozen food storing or making icecream and making ice cubes One...

Page 6: ...in severe personal injury property damage and or death CAUTION Hazards or unsafe practices that may result in severe personal injury and or property damage NOTE Useful information that helps users und...

Page 7: ...liance contains a small amount of isobutane refrigerant R 600a a natural gas with high environmental compatibility that is however also combustible When transporting and installing the appliance care...

Page 8: ...or at either end Do not bend the power cord excessively or place heavy objects on it Do not pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the power cord over...

Page 9: ...d or damaged by the back of the refrigerator Keep the packing materials out of reach of children There is a risk of death from suffocation if a child puts the packing materials on his or her head The...

Page 10: ...c shock Never use gas pipes telephone lines or other potential lightning attractors as an electrical ground You must ground the refrigerator to prevent any power leakages or electric shocks caused by...

Page 11: ...at surface Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions Allow the appliance to stand for 2 hours before loading foods after installation and turnin...

Page 12: ...o not touch the inside walls of the freezer or products stored in the freezer with wet hands This may cause frostbite Do not put a container filled with water on the refrigerator If spilled there is a...

Page 13: ...nside the refrigerator freezer unless they are of a type recommended by the manufacturer If you smell pharmaceutical or smoke pull out power plug immediately and contact your Samsung Electronics servi...

Page 14: ...ator Do not place a lighted candle in the refrigerator for removing bad odours This may result in an electric shock or fire Do not stand on top of the appliance or place objects such as laundry lighte...

Page 15: ...esult in explosion or fire Use only the LED Lamps provided by the manufacturer or its service agents Bottles should be stored tightly together so that they do not fall out This product is intended onl...

Page 16: ...ficulty changing a non LED light contact a Samsung service center If the product is equipped with LED lamps do not disassemble the Lamp Covers and LED lamps yourself Contact a Samsung service center P...

Page 17: ...best performance from the product Do not place food too close to the vents at the rear of the refrigerator as this can obstruct free air circulation in the refrigerator compartment Wrap food up prope...

Page 18: ...the air vents are blocked especially with a plastic bag the refrigerator can be over cooled Wipe excess moisture from the inside and leave the doors open Otherwise odor and mold may develop If the ref...

Page 19: ...red the appliance unplug the power plug and contact your nearest service center Failing to do so may result in an electric shock or fire Use a clean dry cloth to remove any foreign matter or dust from...

Page 20: ...roduct When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do...

Page 21: ...o warm in the frozen food compartment if sited for an extended period of time in a location where ambient air temperatures are constantly below the temperatures for which the appliance is designed In...

Page 22: ...to thaw You can then use the low temperatures of the frozen products to cool food in the refrigerator Do not keep the door of the refrigerator open for too long when putting food in or taking food out...

Page 23: ...ar applications such as staff kitchen areas in shops offices and other working environments farm houses and by clients in hotels motels and other residential type environments bed and breakfast type e...

Page 24: ...te and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government of...

Page 25: ...h the local regulations To prevent electric shock unplug the power cord before servicing or replacements Refrigerator at a glance The actual image and provided parts of the refrigerator may differ dep...

Page 26: ...The refrigerator is designed to operate normally in the temperature range specified by its class rating Class Symbol Ambient Temperature range C IEC 62552 ISO 15502 ISO 8561 Extended Temperate SN 10...

Page 27: ...glish 27 Installation Clearance See the following figures and tables for space requirements for installation C B A Depth A 688 Width B 595 Overall Height C 1853 unit mm Untitled 4 27 2021 11 08 12 13...

Page 28: ...06 07 08 04 02 01 more than 50 mm recommended 02 more than 12 mm recommended 03 105 04 175 5 05 765 5 06 575 07 2 5 08 1194 unit mm NOTE The measurements in the table may differ depending on the measu...

Page 29: ...ll and save power consumption STEP 3 Flooring The surface to install the refrigerator must support a fully loaded refrigerator To protect the floor put a large piece of cardboard on each foot of the r...

Page 30: ...r than the rear side The refrigerator can be leveled using the front legs that have a special screw leveler for leveling purposes Use a flat head screwdriver for leveling To adjust the height of the l...

Page 31: ...the refrigerator reaches the set temperature Now the refrigerator is ready for use NOTE When the refrigerator powers on the alarm will sound To turn off the alarm press Freezer STEP 6 Final check When...

Page 32: ...turns on when Fridge mode is selected WARNING Do not put glass bottles containing liquid in the freezer When cancelling Fridge mode the glass bottles may break or burst in the freezer Make sure to re...

Page 33: ...e freezer NOTE Using Power Freeze increases power consumption Make sure you turn it off and return to the previous temperature if you do not intend to use it To quickly freeze large quantities of food...

Page 34: ...and the country Slim Ice Maker applicable models only 01 02 03 04 05 01 Water bin 02 Ice maker lever 03 Ice bucket 04 Ice tray 05 Ice tray cover NOTE If you do not intend to make ice remove the Slim I...

Page 35: ...you encounter a water leak open the water bin and check if the water bin s passage to the ice tray is frozen If this is the case pour lukewarm water into the water bin up to the max line Let the passa...

Page 36: ...freezer door open The ice in the ice bucket melts and jams In case of a power failure make sure to empty the ice bucket before making ice Use only potable water NOTE The ice cubes may not dispense at...

Page 37: ...up the front end of the top shelf cover 2 Then push the cover inwards to the end NOTE To remove or put an item from the freezer you must fold up the top shelf cover first The top shelf cover is remova...

Page 38: ...nse because this kind of servicing is not covered by the Warranty CAUTION The door is heavy Have at least two people work on the door reversal Otherwise it may cause a personal injury Tools required n...

Page 39: ...t door hinge cover A NOTE Keep the removed part in a safe place for later use B 2 Use a socket wrench 8 mm to remove the screws fastening the top left door hinge B B 3 Lift the top left door hinge B t...

Page 40: ...UTION The door is heavy To prevent damage or injury use caution while removing the door C 5 Remove the top right door cover C from the door NOTE Keep the removed part in a safe place for later use R 6...

Page 41: ...move the screws fastening the bottom hinge G 11 Turn the leveling leg H counterclockwise to remove it L J M a K 12 Use a socket wrench 8 mm to remove the screw J 13 Use an adjustable wrench to remove...

Page 42: ...G with the screws 21 Attach the leveling leg H to the opposite side 22 Carefully stand the refrigerator back up N 23 Use a flat head screwdriver to remove the screw cover N 24 Use a Phillips screwdriv...

Page 43: ...ver N to the opposite side 27 Put the door back on the bottom hinge P 28 Insert the provided top right door hinge P into the door P 29 Use a socket wrench 8 mm to fasten the top right door hinge P wit...

Page 44: ...ance English 44 Maintenance Q 30 Attach the provided top right door hinge cover Q 31 Detach the door gasket 1 2 32 Turn the door gasket 180 and then reattach it to the door Untitled 4 44 2021 11 08 12...

Page 45: ...e covers 2 Use a Phillips screwdriver to remove the screws and detach the handle 3 Use a flat head screwdriver to remove the hole caps from the opposite side of the door 4 Insert the hole caps into th...

Page 46: ...ance 5 Place the handle on the opposite side of the door aligning the holes on the handle and the door 6 Use a Phillips screwdriver to attach the handle with the screws 7 Attach the handle covers Unti...

Page 47: ...oor bins Slightly lift up and pull out the door bin CAUTION To prevent accidents empty the door bins before removing Top shelf cover applicable models only 1 2 1 Push the right side of the cover inwar...

Page 48: ...ke sure to completely dry the inner and outer parts of the unit after cleaning Incomplete dryness may cause the ice maker lever to fail In this case dry the Slim Ice Maker completely for 2 3 days Then...

Page 49: ...holding the marked area on either side of the Slim Ice Maker unit with both hands lift up the unit and pull out to the front To reinsert the parts Water bin Fit either side of the water bin into the...

Page 50: ...y cloth or paper towel to dry well 4 Plug in the power cord Replacement LED Lamps To replace the lamps of the refrigerator contact a local Samsung service center WARNING The lamps are not user service...

Page 51: ...rts with RZ or RR NOTE Purchase the pair installation kit at a Samsung retail store and you can request an authorized installer for pair installation 01 01 05 06 03 04 02 02 07 01 more than 50 mm reco...

Page 52: ...mm lower bracket 1 04 Guide rail 6 05 7 mm trim 1 06 15 mm trim 1 07 A S Jig sheet ref 4 08 Level adjustment pad 4 09 T4 LEX foam 8 10 T7 LEX foam 8 11 T10 PE foam 8 12 M5 x 16 hex screws 4 13 M4 x 1...

Page 53: ...heet refs 08 and check the level Place the two provided A S jig sheet refs 08 on the floor where the refrigerator s two rear casters will be placed and then check the level If the floor is not level p...

Page 54: ...re you do this step on both the left and right sides 04 NOTE The guide rail 04 helps to position the refrigerator in the intended spot A B 10 A 50 mm B 100 mm 4 Attach the T7 LEX foam 10 Attach the fo...

Page 55: ...frigerator into the cabinet 6 Align the two refrigerators Check the alignment at the top and front of the refrigerators and realign them if necessary 7 Remove the screws from the two holes where the l...

Page 56: ...If the spacing between the refrigerators is greater than 7 mm there may be less room between the refrigerator and the cabinet and this may interfere when opening the doors 11 Push the refrigerators in...

Page 57: ...Open the doors and insert the 7 mm trim 05 between the refrigerators NOTE See the enlarged part of the trim in the figure to identify the trim s top side 14 Do a final check If there are no problems...

Page 58: ...a heat source Not enough clearance between refrigerator and sides rear We recommend that the gap between the refrigerator and nearby walls or cabinets is more than 50 mm The refrigerator is overloaded...

Page 59: ...tor vents Frost on interior walls Door is not closed properly Make sure food does not block the door Clean the door gasket Fruits or vegetables are frozen Fruits or vegetables are stored in the Fresh...

Page 60: ...When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan i...

Page 61: ...reases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve...

Page 62: ...Memo Untitled 4 62 2021 11 08 12 13 39...

Page 63: ...Memo Untitled 4 63 2021 11 08 12 13 39...

Page 64: ...nts relating to Samsung products please contact the SAMSUNG customer care center Country Contact Center Web Site SINGAPORE 1800 7267864 1800 SAMSUNG Other 1800 4252997 1800 GALAXYS HHP www samsung com...

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