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Appendix
Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
z
If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
z
If a defect is caused by external environmental factors. (Internet, Antenna, Wired Signal, etc.)
z
If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
z
If a product is reinstalled to move to a different spot or to move to a different house.
z
If customer requests instructions on how to use because of another company's product.
z
If customer requests instructions on how to use the network or another company's program.
z
If customer requests software installation and setup for the product.
z
If a service technician removes/cleans dusts or foreign materials inside of the product.
z
If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
z
external impact or drop.
z
use of supplies or separately sold product unspecified by Samsung.
z
repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
z
remodeling or repairing the product by customer.
z
using it with incorrect voltage or non-authorised electrical connections.
z
not following the "cautions" in User Manual.
Others
z
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
z
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
