background image

25

Troubleshooting Guide

Chapter  06

Requirements Before Contacting Samsung 

Customer Service Centre

 

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, 
contact Samsung Customer Service Centre.

Product diagnosis (Screen issue)

If a problem occurs with the product screen, ru

Self Diagnosis

 to check that the product is working 

properly.

Check the following.

Installation issue

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected 
to the product and PC.

The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the 
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the 
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the 
screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.
If a problem occurs with the product screen, ru

Self Diagnosis

 to check that the product is working 

properly.

Checking the Resolution and Frequency

If a resolution that is not supported (see the 

Standard Signal Mode Table

) is selected, the 

Out  Of Range

 message may appear for a short time or the screen may not be displayed properly.

 

The displayed resolution may vary, depending on the PC system settings and cables.

Summary of Contents for S24A312NHU

Page 1: ...roduct and the speci cations are subject to change without priornotice to improve the performance The contents of this manual are subject to change without notice to improve quality Samsung Samsung ow...

Page 2: ...Precautions for moving the product Checking the space around the product Adjusting the Product Tilt Anti theft Lock Wall Mount Kit Speci cations VESA 12 Menu Contrast DCR Mode Color 19 20 21 22 Aspec...

Page 3: ...n and Frequency Requirements Before Contacting Samsung Customer Service Centre Check the following Q A 27 Speci cations Standard Signal Mode Table General 28 29 Appendix 32 Not a product defect Respon...

Page 4: ...o protective earth ground Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Electricity and Safety Warning Do not us...

Page 5: ...distort the product Keep the product away from oil pollution And do not install or use the product in the kitchen or near the kitchen stove Caution Do not drop the product while moving Do not set dow...

Page 6: ...hunderstorm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found...

Page 7: ...r nger may get stuck and injured Tilting the product at an excessive angle may cause the product to fall and an injury may result Do not place heavy objects on the product If there is a problem with t...

Page 8: ...front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and level with the back of your hands Keep your elbows at about a right...

Page 9: ...te Place the protective Styrofoam cushion included in the package on the oor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting ma...

Page 10: ...neck by pulling it in the arrow direction as shown in the gure Push the key downward and hold Pull the stand neck from the main body in the direction of the arrow as shown in the gure Stand disassemb...

Page 11: ...by the stand Do not press down on the product There is a risk of damaging the product Checking the space around the product Make sure to have enough space forventilation when placing the product An i...

Page 12: ...The locking device shape and locking method depend on the manufacturer Refer to the manuals provided with your anti theft locking device for details 1 Fix the cable of your anti theft locking device t...

Page 13: ...omply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or caus...

Page 14: ...on to turn on off the power of the monitor M UP MENU DOWN ENTER POWER OFF When the menu opens the value is incremented as the up function selection key When the menu is closed go to situational mode s...

Page 15: ...to the product and the external device 4 After connecting is completed make sure you read the manuals to acquaint yourself with the product functions precautions and other information required to use...

Page 16: ...with the components of the product If you use an HDMI cable other than provided by Samsung the image quality may be degraded The optimum resolution may not be available with an HDMI DVI cable Connect...

Page 17: ...lue will make the picture appear brighter This menu is not available when Eye Saver Mode is enabled Adjust the contrast between the objects and background Range 0 100 DCR Activate dynamic contrast Ina...

Page 18: ...f your enemies during a FPS First Person Shooter game RTS FPS RTS Eye Saver Increase the colour temperature and contrast ratio to improve visibility of the Eye Saver Set to an optimum picture quality...

Page 19: ...the colour Green Adjust the green saturation level Values closer to 100 mean greater intensity for the colour Blue Adjust the blue saturation level Values closer to 100 mean greater intensity for the...

Page 20: ...reen size and ratio In PC mode Auto Display the picture according to the aspect ratio of the input source 16 9 Display the picture with an aspect ratio of 16 9 4 3 Display the picture with an aspect r...

Page 21: ...21 2nd 3rd Description Input Input VGA Analog signal input HDMI Digital signal input...

Page 22: ...djust the horizontal vertical location focusing and clock of pictures only for vga signals Auto color Adjust the white balance of pictures only for vga signals Gamma Adjust the middle level of luminan...

Page 23: ...l only be applied to the onscreen menu display It will not be applied to other functions on your PC 4 hours automatic shutdown Return all the settings for the product to the default factory settings A...

Page 24: ...hortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Envi...

Page 25: ...ct Blank spaces on the screen are caused by the PC or graphics card To resolve the problem adjust the screen size in the HDMI or DVI settings for the graphics card If the graphics card settings menu d...

Page 26: ...settings Change the settings Change the settings Color Color Color The screen appears unstable and shaky There are shadows or ghost images left on the screen Check that the resolution and frequency f...

Page 27: ...n refresh rate under Monitorsettings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go t...

Page 28: ...ng Plug and Play This product can be installed and used with any Plug and Play compatible systems Two way data exchange between the product and PC system optimises the product settings Product install...

Page 29: ...nk even though the power LED turns on In such a case change the settings according to the following table by referring to the graphics card user manual Horizontal Frequency kHz Vertical Frequency Hz P...

Page 30: ...1024 x 768 60 023 75 029 78 750 MAC 1152 x 870 68 681 75 062 100 000 VESA 1280 x 720 45 000 60 000 74 250 VESA 1280 x 800 49 702 59 810 83 500 VESA 1280 x1024 63 981 60 020 108 000 Standard Signal Mo...

Page 31: ...to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz This product can be set to only one resolution for each screen size to obtain the opti...

Page 32: ...gramme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation...

Reviews: