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The problem
Try this!
The message "Connecting
to device..." or
"Disconnecting from
device" appears on the screen.
You cannot use the remote control when the product is configuring or
switching to the product viewing screen.
Use the remote control after the product has completed the configuration or
has switched to the product viewing screen.
The device won't play.
You cannot use the play function when
Reset
is in progress.
The connected device is not
displayed.
Check whether the device supports .
devices must be connected to the product using an HDMI cable. Make sure
the device is connected to your product with an HDMI cable. Some HDMI cables may
not support .
Check whether the HDMI cable is properly connected.
Go to
(HDMI-CEC)
and see if
(HDMI-CEC)
has been set to
On
.
●
Settings
General
External Device Manager
(HDMI-CEC)
Remote Control Issues
When the remote control isn’t working, these steps may help resolve the problem.
The problem
Try this!
The remote control does
not work.
The connection between the remote control and the product may be lost.
Point the Samsung Smart Remote at the front of the product, and then press and hold the
and
buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this is
the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
●
Charge the remote control by using the solar cell or the USB port(C-type) on
the bottom.
●
If the remote control has batteries, replace them with new ones.
External devices cannot be
operated with the product
remote control.
Check the cable connection between the product and external devices.
When I turn on the product
with the remote control,
another device is also
turned on.
The infrared remote controls provided by Samsung are compatible each other. However, note
that multiple devices can be activated at the same time. If you do not want this happening,
use the SmartThings app to manipulate each product.
