Samsung S27AM501NU, User Manual

Page 1: ...ing the unit to a repair centre but it is found that the product has no defect i e where the user manual has not been read You will be informed of the administration fee amount before a technician vis...

Page 2: ...oduct with a Keyboard Mouse or Gamepad 41 Connecting a USB keyboard mouse or gamepad 41 Connecting a Bluetooth keyboard mouse or gamepad 42 Using the keyboard and mouse 43 Setting up the input devices...

Page 3: ...ns and functions available while playing multimedia content 69 Using Bixby Picture and Sound Adjusting the Picture Quality 74 Choosing a picture mode 74 Setting a Eye Care 75 Configuring advanced pict...

Page 4: ...he hearing impaired 89 Configuring the repeat settings for remote control buttons 90 Using Voice Assistants on the product Using Other Functions 91 Changing the menu language 91 Setting up a password...

Page 5: ...ol Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing product operational issues Getting Support 126 Getting support through Remote Management 126 Finding the contact information f...

Page 6: ...this product has included important literature concerning operation and maintenance DC voltage Rated voltage marked with this symbol is DC voltage Class II product This symbol indicates that a safety...

Page 7: ...TES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES Keep the plastic packaging out of the reach of children Children may suffocate Do not install the product on an unstable orvibrat...

Page 8: ...Samsung Customer Service Centre if you want to install the product at such a place Before assembling the product place the product down on a flat and stable surface so that the screen is facing downwa...

Page 9: ...etc into the product via the vent or input output ports etc Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product Then contact...

Page 10: ...glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the produ...

Page 11: ...front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and level with the back of your hands Keep your elbows at about a righ...

Page 12: ...tion shown in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base 3 3 4 4 Place a soft cloth over the table to protect the prod...

Page 13: ...ottom of the stand base Fasten the large screw in the middle for assembly As shown in the figure remove the product and foam cushion and then place the product on the table with its front side facing...

Page 14: ...the connecting screw at the bottom of the stand base Push the assembled stand into the main body in the direction of the arrow as shown in the figure Tightly fasten the connecting screw at the bottom...

Page 15: ...product upside down only by the stand Do not press down on the product There is a risk of damaging the product S27AM50 S32AM50 S32AM70 Hold the lower corners or edges of the product when moving it Do...

Page 16: ...emperature rise may cause fire and damage the product Maintain enough space around the product as shown in the diagram when installing the product The exterior may differ depending on the product S24A...

Page 17: ...s shown Specifications are subject to change without notice to improve quality S24AM50 S27AM50 S32AM50 S32AM70 4 0 2 0 18 0 2 0 2 0 2 0 22 0 2 0 S43AM70 2 0 2 0 20 0 2 0 2 0 1 0 2 0 1 0 The product ti...

Page 18: ...ocking device S24AM50 S27AM50 S32AM50 S32AM70 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert t...

Page 19: ...the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury S...

Page 20: ...indicator The LED turns on when the product is turned off The LED blinks when the product enters the standby mode When 60 seconds elapses with no signal the product enters the standby mode In standby...

Page 21: ...parts may differ from what is shown Specifications are subject to change without notice to improve quality Refer to the actual product S24AM50 Port Description Connects to a source device using an HDM...

Page 22: ...ies Connects to a source device using a USB Type C cable Compatible with a USB cable version 3 1 Gen2 Lowerversion cables are not support video input function Displayport ALT The USB Type C port can b...

Page 23: ...ects to a source device using a USB Type C cable Compatible with a USB cable version 3 1 Gen2 Lowerversion cables are not support video input function Displayport ALT The USB Type C port can be connec...

Page 24: ...ables S24AM50 1 1 2 Tilt the display as shown in the figure Connect the corresponding cables 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in th...

Page 25: ...ll the right side of the HOLDER STAND CABLE to remove from the stand The right side of the cable can be damaged when pulled forcibly 1 3 Put both cables in the cable holder on the stand HOLDER STAND C...

Page 26: ...ght side of the HOLDER STAND CABLE to remove from the stand The right side of the cable can be damaged when pulled forcibly 1 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to o...

Page 27: ...rted by some models Check the HDMI port name of the purchased product s model Video Device HDMI HDMI Troubleshooting Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View Samsung DeX...

Page 28: ...d security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information The image on your product may differ from the image ab...

Page 29: ...e You can turn on the product using a mobile device connected to the same network as the product This function is available with a mobile device connected to the product through the SmartThings app or...

Page 30: ...1 or higher 1 Enable Tap View on your mobile device For more information about configuration refer to Enabling the Tap View below for how to set 2 Turn on the screen of your mobile device 3 Tap your m...

Page 31: ...on may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to t...

Page 32: ...ireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information refer to Connection Guide Samsung TV Plus While the product is c...

Page 33: ...error Some HDMI cables and devices may not be compatible with the product due to different HDMI specifications This product does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN...

Page 34: ...e supported due to the network s configuration quality or functionality for example if the network has an NAS Network Attached Storage device Connection notes for mobile devices To use the Smart View...

Page 35: ...nd Peripherals You can control product operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the...

Page 36: ...36 About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote...

Page 37: ...ific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to ch...

Page 38: ...utton When pressed for1 second or more the Channel List screen appears Press and hold the button up or down to quickly change the channel Launch app button Launch the app indicated by the button This...

Page 39: ...atically If the Samsung Smart Remote does not pair to the product automatically point it at the front of the product and then press and hold the and buttons simultaneously for 3 seconds or more The im...

Page 40: ...your product remote and control the device The connecting process can take up to 2 minutes to complete Read before connecting an Anynet HDMI CEC device Anynet HDMI CEC enabled devices must be connect...

Page 41: ...app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mou...

Page 42: ...F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Avai...

Page 43: ...Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your product Recommended text Options Predict Next Character The...

Page 44: ...currently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a characte...

Page 45: ...es may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree...

Page 46: ...n select the picture mode that provides the best viewing experience To change the picture mode press the Select button To make fine adjustments press the up directional button and then select Picture...

Page 47: ...for Multiple displays may need to be adjusted Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation Caption You can watch broadcasts with captions To activate or deactivate the...

Page 48: ...phical area Device Care You can run Device Care to diagnose and optimise your product Device Care can also check and optimise the product s storage If any problem is found the product can call for tec...

Page 49: ...n You can view a list of notifications for all events that occur on your product A notification appears on the screen when it is time to broadcast a scheduled programme orwhen an event occurs on a reg...

Page 50: ...the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen 7 Removing an item on the Home Screen Move the focu...

Page 51: ...If Autorun Last App is set to on the last used app is automatically run when you turn on the product You can turn this function on or off Press the Select button at the current menu This function may...

Page 52: ...ivacy Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the product and the Samsung...

Page 53: ...our account automatically wheneveryou turn on the product click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the product settings to your Samsung...

Page 54: ...ng on the model and geographical area Connecting a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC runnin...

Page 55: ...My Computer icon on Desktop orWindows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote...

Page 56: ...properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the product and computer are not...

Page 57: ...cess must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appea...

Page 58: ...Connection Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document afte...

Page 59: ...nternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your...

Page 60: ...stalled The default apps may differ depending on the geographical area Editor s Choice Apps Most Popular The image on your product may differ from the image above depending on the model and geographic...

Page 61: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the product If the USB device is disconnected while an app is running the app...

Page 62: ...p 1 Select an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the...

Page 63: ...Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinst...

Page 64: ...tent saved on storage devices such as USB devices mobile devices and cameras on the product You cannot play media content if the content or the storage device is not supported by the product For more...

Page 65: ...ion problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen select Browse to easily mov...

Page 66: ...pending on the model or geographical area The available buttons and functions may differwith the content you are viewing or playing Pause Play Pauses or plays the multimedia content Jump Backward Jump...

Page 67: ...e following functions when the video is paused Note that with the video paused the product does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by sele...

Page 68: ...ies transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while th...

Page 69: ...signed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geo...

Page 70: ...sung Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the E...

Page 71: ...to sign in These functions can be set in BixbyVoice settings Settings General Voice BixbyVoice settings 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for...

Page 72: ...ng on the model or geographical area Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixb...

Page 73: ...quently if a word or sentence contains numeric values or symbols the function may not operate properly Searched results may not provide complete results You may be required to pay for some apps Conseq...

Page 74: ...gs Picture Picture Mode You can select the Picture Mode that provides the best viewing experience Available Picture Mode may differ depending on the external device Dynamic Makes the picture brighter...

Page 75: ...re to set the brightness to 25 or higher Contrast Sharpness Color Tint G R Apply Picture Settings Picture Clarity Settings When LED Clear Motion is set to On the screen appears darker than when it is...

Page 76: ...ly the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information refer to Supp...

Page 77: ...ng Supported picture sizes differwith the input signal For more information refer to Picture sizes and input signals Filling the picture in the screen Settings Picture Picture Size Settings Fit to Scr...

Page 78: ...ng advanced sound settings Settings Sound Expert Settings You can personalise the sound quality by adjusting the following settings Balance Equalizer This function is not available when the Sound Mode...

Page 79: ...the audio device connected via HDMI ARC supports Dolby Atmos The product screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto V...

Page 80: ...s to the product They must be paired using the product s Bluetooth function Refer to the user manual foryour audio device such as Bluetooth speaker sound bar and headphones for detailed connection and...

Page 81: ...surround sound configurations with orwithout a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type m...

Page 82: ...cases The power cable is disconnected and then connected The Clock Mode is changed from Auto to Manual The product is not connected to the Internet Adjusting the clock for DST and time zone Settings G...

Page 83: ...sleep timer for up to 180 minutes afterwhich it will turn off the product This function may not be supported in some viewing modes Turning off the product using the off timer Settings General System M...

Page 84: ...level of the product according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum...

Page 85: ...ce to the product to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the p...

Page 86: ...bility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Set...

Page 87: ...enus to opaque automatically so that text can be more easily read If High Contrast is on some Accessibility menus are not available Enabling audio for the video description function Settings General A...

Page 88: ...e caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in when a signal is supplied from an external device to the product Depending on th...

Page 89: ...y not be supported depending on the model When you connect the Bluetooth headphone to the product Multi output Audio is activated For more information refer to Listening to the product through Bluetoo...

Page 90: ...ical area Voice Assistant only supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model...

Page 91: ...ess the following buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mo...

Page 92: ...ernal device such as a mobile device or tablet attempts to connect to the product Device List Manage a list of external devices registered to the product Using AirPlay Settings General Apple AirPlay S...

Page 93: ...e service provider for any reason Application services may be provided in English only and available content may differwith the geographical area For more information about applications visit the appl...

Page 94: ...may be delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions su...

Page 95: ...ave an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled...

Page 96: ...The product may not be able to recognise a USB device or read the files on the device if it is connected with a USB extension cable Do not disconnect USB devices while they are transferring files Cert...

Page 97: ...sub Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV Su...

Page 98: ...ts and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is s...

Page 99: ...50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC...

Page 100: ...t be compatible with the product HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supporte...

Page 101: ...6 9 Standard Custom USB Type C 720p 16 9 Standard Custom 4 3 Screen Size USB Type C 1080p 60 Hz 16 9 Standard Custom 4 3 Screen Size USB Type C 3840 x 1600p 60 Hz 21 9 Wide Screen ultrawide game view...

Page 102: ...ay differ for each model Refer to the lock s user manual for more information This function may not be supported depending on the model or geographical area Supported Resolutions for UHD Input Signals...

Page 103: ...2160 at 60 Hz with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off VESA DMT Resolution Dots x lines Display format Horizontal frequ...

Page 104: ...z Polarity horizontal vertical Port HDMI USB Type C 1366 x 768 60 Hz 47 720 59 799 84 750 O 1440 x 900 60 Hz 55 935 59 887 106 500 O O 1600 x 900 60 Hz 60 000 60 000 108 000 O O 1680 x 1050 60 Hz 65 2...

Page 105: ...125 000 O 2560 x 1440 60 Hz 88 787 59 951 241 500 O O 3840 x 1600 30 Hz 48 859 29 975 246 250 O 3840 x 1600 60 Hz 99 419 59 963 521 750 O O 3840 x 2160 24 Hz 52 593 23 993 266 750 O 3840 x 2160 25 Hz...

Page 106: ...0 74 250 O O 1280 x 720 60 Hz 45 000 60 000 74 250 O 1920 x 1080i 50 Hz 28 125 50 000 74 250 O 1920 x 1080i 60 Hz 33 750 60 000 74 250 O 1920 x 1080 24 Hz 27 000 24 000 74 250 O 1920 x 1080 25 Hz 28 1...

Page 107: ...rt Play Ready 3 0 Digital Rights Management for protected HDR content Use graphic cards listed below for HDR10 NVIDIA GeForce 1000 series or higher AMD Radeon RX 400 series or higher Intel UHD Graphic...

Page 108: ...e environment Lip sync errors may occur The product and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in...

Page 109: ...ut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environme...

Page 110: ...The problem Try this Flickering and Dimming If your product is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Ambient Light Detection Power...

Page 111: ...er a specified period of time Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off Off Timer or Standby Mode Timer has been enabled and disabl...

Page 112: ...Adjust the caption setting on the external device Captions appear on the product screen Turn off the Caption function in Caption Settings Settings General Accessibility Caption Settings Caption The HD...

Page 113: ...quired change the settings referring to Standard Signal Mode Table in this manual and the Information menu on the product There is no image on the screen and the power LED blinks every 0 5 to 1 second...

Page 114: ...If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your product is using an HD...

Page 115: ...ayed through the AV receiver Check the A V receiver s power supply and its settings The sound is not heard clearly Change to an appropriate sound mode Settings Sound Sound Mode This function may not b...

Page 116: ...ss Confirm that the product and your PC are connected to the same network To wirelessly connect the product to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Conne...

Page 117: ...Before Connecting a Computer Supported Resolutions A beeping sound is heard when my PC is booting If a beeping sound is heard when your PC is booting have your PC serviced A special key on the keyboa...

Page 118: ...ght be a problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if th...

Page 119: ...the cable connections of the Anynet device Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC I want to exit Anynet It is inc...

Page 120: ...remote control isn t working these steps may help resolve the problem The problem Try this The remote control does not work The connection between the remote control and the product may be lost Point...

Page 121: ...quality may be poor The services of your application are not provided by the product but by the application service provider Refer to the Help section on the application service provider s website Med...

Page 122: ...need to be within 10 feet 3 4 m of your product Please look at your product screen and speak Turn on the Voice Wake up function Explore Now Settings Voice Wake up Voice recognition does not work with...

Page 123: ...d will dissipate over time The product is tilted to the side Remove the base stand from the product and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that t...

Page 124: ...cause for an exchange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the product is not connected to a networ...

Page 125: ...t Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Su...

Page 126: ...n and off This function requires an Internet connection Finding the contact information for service Settings Support About Monitor You can view the address of the Samsung website the call centre phone...

Page 127: ...djust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Wind...

Page 128: ...Spec Horizontal Frequency Vertical Frequency 48 75 Hz Resolution Optimum Resolution 1920 x 1080 60 Hz Maximum Resolution 1920 x 1080 60 Hz Model Name S32AM70 S43AM70 Size 32 Class 31 5 Inches 80 0 cm...

Page 129: ...ed Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance Th...

Page 130: ...customer requests instructions on how to use another company s product If customer requests instructions on how to use the network or another company s Programmeme If customer requests software insta...

Page 131: ...earthquake flood damage etc If consumable components are all used up Battery Toner Fluorescent lights Head Vibrator Lamp Filter Ribbon etc If customer requests a service in case the product has no def...

Page 132: ...are trademarks of Dolby Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the...

Page 133: ...for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be m...