English - 15
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips
apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service.
Issues
Solutions and Explanations
The TV won’t turn on.
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
POWER
button on the TV to make sure the problem is not the remote. If
the TV turns on, refer to “Remote control does not work” below.
There is no picture/video.
• Check cable connections (remove and reconnect all cables connected to the TV and
external devices).
• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match
the connections to the TV input. For example, if an external device’s output is HDMI, it
should be connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the
SOURCE
button on the remote
control.
• Reboot the connected device by reconnecting the device’s power cable.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or
adjust the volume.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com -> Support ->
Downloads) by USB.
License
List of Features
y
3D
: This exciting new feature enables you to view 3D content.
y
AllShare Play
: AllShare Play connects your TV and compatible Samsung mobile phones/devices through a network. This
feature enables you to enjoy the various media contents (videos, photos, music).
[PD490-ZD]BN68-04070A.indb 15
2012-01-27 �� 11:30:27
