6.
8
Troubleshooting
Symptom
You cannot poll another
machine.
Cause and Solution
• The fax machine you are polling may be using a poll
code.
The incoming fax has blank
spaces or you received a
poor-quality copy.
• The machine sending you the fax may be faulty.
• The fax machine sending you a fax may have a dirty scan
glass.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The cartridge toner may be empty.
Are some of the words on the
incoming fax stretched?
• The machine sending you the fax had a temporary
document jam.
There are lines on the copies
or documents you send.
• Check your scan glass for marks, and clean it.
See page 6.11.
The machine dials a number,
but fails to make a connec-
tion with another fax
machine.
• The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Speak with the other
machine operator and ask them to sort out the problem.
You cannot store a document
in the memory.
• There may not be enough memory to store the document.
If the display shows a ‘MEMORY FULL’ message, delete
any documents you no longer need from the memory,
then restore the document.
Blank areas appear at the bot-
tom of each page or on other
pages, with only a small strip
of text printed at the top.
• You may have chosen the wrong paper settings in the user
options set up. See page 5.3 to choose a proper paper size.
07-Troubleshooting 12/10/99 5:42 AM Page 10
Summary of Contents for SF 5100
Page 1: ...Laser Facsimile User s Guide SF 5100 SF 5100P 00 Cover 12 10 99 5 16 AM Page 1 ...
Page 9: ...Installation 1 02 Installation 12 10 99 6 27 AM Page 2 ...
Page 24: ...Getting started 2 03 Getting Started 12 10 99 6 19 AM Page 1 ...
Page 33: ...Basic operation 3 04 Basic 12 10 99 6 09 AM Page 2 ...
Page 55: ...Advanced fax 4 05 Advanced 12 10 99 5 59 AM Page 2 ...
Page 63: ...Additional features 5 06 Additional 12 10 99 5 51 AM Page 2 ...
Page 73: ...Troubleshooting 6 07 Troubleshooting 12 10 99 5 41 AM Page 2 ...
Page 90: ...6 17 Troubleshooting MEMO 08 Maintenance 12 10 99 5 32 AM Page 9 ...
Page 91: ...Appendix 09 Appendix 12 10 99 5 24 AM Page 2 ...