4. Troubleshooting
► Error Code
A1–1112
A1–1113
► Error message
Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
► Symptom
Main(Feed/Fuser) motor operation is abnormal.
► Troubleshooting method
•
A1–1112 : Main motor is not operated for print-job.
•
A1–1113 : Main motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off. Check if there are any foreign substances or paper around the paper path.
2) Remove the right cover.
3) Check if the main motor connector is connected correctly.
4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test.
(
Diagnostics > Engine Diagnostics > Engine Test Routines
)
Check the motor operation.
a) If the motor is not operational,
•
Check the signal and power with the DVM.
•
If the checked result is normal, replace the main(feed/fuser) motor(
JC31–00144B
)
•
If the checked result is abnormal, check the following.
-
If 24V power is not generated, replace the SMPS board(
JC44-00092C (220V) / JC44-00091C (110V)
).
-
If the control signal is abnormal, replace the main board(
JC92–02722A
).
b) If the motor is operational,
•
Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace
the harness.
5) If the main motor operation is normal, remove the fuser unit. Check if the fuser unit has any problem. Replace the
fuser unit(
JC91–01177A (220V) / JC91–01176A (110V)
).
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