Samsung SL-M4580FX Service Manual Download | Manualshive

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4. Troubleshooting

4.5.6.4. Debug Log

•

Service Functions > Debug Log

This function sets the system log message level. Users can select three options.

-

Off : This option disables the logging option.

-

Job Status: This option only enables the logging option of user created jobs.

-

Details : This option enables all the logging options of the running tasks of the system. Note that this option might
create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,
and engineers need to investigate problems.

4.5.6.5. Capture Log

•

Service Functions > Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system log could
reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the plugged memory.

1) Connect USB memory to device.

2) When the pop-up appears, press the area below until the passcode window appears. Eenter “

1934

” and press the

“OK” button.

3) Go to "

Service Functions > Debug Log

" and change debug log level to “DETAILS”.

4) Go to "

Service Functions > Capture Log

"

5) Select All or Period. When you select Period, input the start and end date.

6) Press Capture Log button.

7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.

NOTE

If the system log size become considerably huge, it will take longer time to copy to the plugged memory.

8) Check is the Log file is created in the USB memory.

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Copyright© 1995-2013 SAMSUNG. All rights reserved.

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Summary of Contents for SL-M4580FX

Page 1: ...1 02 SERVICEMANUAL Mono Laser MFP Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ... 4 2 2 3 Scan specification 2 5 2 2 4 Copy specification 2 6 2 2 5 Fax specification 2 7 2 2 6 Paper Handling specification 2 8 2 2 7 Software and solution specification 2 10 2 2 8 Supplies 2 11 2 2 9 Maintenance Parts 2 12 2 2 10 Option 2 13 2 3 System Configuration 2 14 2 4 Feeding System 2 19 2 4 1 Feeding System Overview 2 19 2 4 2 Cassette 2 22 2 4 3 Pick Up Unit 2 23 2 4 4 Registration Unit ...

Page 3: ...7 2 10 6 USB Host PBA 2 48 2 10 7 SMPS board 2 49 2 10 8 Fuser Drive Board FDB 2 51 2 10 9 HVPS board 2 53 2 10 10 SCF board 2 54 2 10 11 Eraser PBA 2 55 2 10 12 Cover Open PBA 2 55 2 10 13 Deve_Toner Crum Joint PBA 2 56 2 10 14 Toner Remain Sensor PBA 2 56 2 10 15 Joint PBA 2 57 2 10 16 EEPROM PBA 2 58 2 10 17 CRUM PBA 2 58 3 Disassembly and Reassembly 3 1 3 1 Precautions when replacing parts 3 1...

Page 4: ... 17 LSU 3 27 3 3 18 Eraser Lamp PBA 3 28 3 3 19 Cover Open PBA 3 29 3 3 20 Pick up Assy 3 30 4 Troubleshooting 4 1 4 1 Control panel 4 1 4 1 1 Display screen and useful buttons 4 2 4 1 1 1 Menu navigation 4 2 4 1 1 2 Home Screen Overview 4 3 4 1 1 3 Customizing your home screen 4 4 4 1 1 4 Notification Bar 4 6 4 2 Understanding the LEDs 4 7 4 3 Updating Firmware 4 8 4 3 1 Updating from the Printer...

Page 5: ...4 46 4 5 6 4 Debug Log 4 47 4 5 6 5 Capture Log 4 47 4 5 6 6 Network Packet Capture 4 48 4 5 6 7 System Recovery 4 49 4 5 6 8 Clear System Cache 4 50 4 5 6 9 Hibernation 4 50 4 5 6 10 Paper Low Warning Message 4 51 4 5 6 11 Part Replacement Alert 4 51 4 5 6 12 FDI 4 51 4 5 6 13 EIUL End of Image Unit Life 4 51 4 5 6 14 SFE Special Feature Enablement 4 51 4 6 Error Code and Troubleshooting 4 53 4 6...

Page 6: ...m 5 1 5 1 Block Diagram 5 2 5 2 Connection Diagram 5 3 6 Reference Information 6 1 6 1 Tool for Troubleshooting 6 1 6 2 Glossary 6 2 6 3 The Sample Pattern for the Test 6 8 6 4 Model Name and Code 6 9 6 5 Document Revision List 6 10 v Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 7: ...equirements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or p...

Page 8: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 9: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 10: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 11: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 12: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 13: ...1 Precautions 1 4 Caution for Data Loss To prevent loss of customers data the SVC engineer provides end user with relevant information in advance Copyright 1995 2013 SAMSUNG All rights reserved 1 7 ...

Page 14: ...2 Product Specifications and Description 2 1 Product Overview Printing Speed Mono Up to 45 ppm in A4 47 ppm in Letter Processor Dual core CPU 1GHz Memory Std Max 2GB 2GB DDR3 SDRAM 320 GB HDD 2 1 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 15: ...N Option IEEE 802 11b g n Interface NFC Option Active From Sleep Less than 23 sec Warmup Time Power Off Less than 25 sec Ready less than 30W Normal operation 900W Max Peak 900W Sleep 1 8W Power Off 0 45W Power Consumption TEC 2 9KWh week Default Sleep Delay Time 1 min Max Sleep Delay Time 60 min Europe AC 220 240V 50Hz 5A USA AC 100 127V 60Hz 10A Power Requirement Input Voltage Korea AC 220 240V 5...

Page 16: ...ight Set Kg with supplies without any options 32 04 Kg 70 63 lb Recommended Monthly Print Volume 2 000 10 000 Images Reliability Service Max Monthly Duty Cycle 200 000 Images Operating 10 to 32 C 50 to 90 F Temperature Storage 20 to 40 C 4 to 104 F Operating 20 to 80 RH Humidity Storage 10 to 90 RH 2 3 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 17: ...n7 32 64bit 2008 Server R2 64bit Win8 32 64bit Win8 1 32bit 64bit 2012 Server 64bit 2012 Server R2 64bit Linux RedHat Enterprise Linux WS 5 6 Fedora 11 12 13 14 15 16 17 18 19 OpenSuSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SuSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 UNIX Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 ...

Page 18: ...igital CIS Module Optical ADF Up to 600 x 600 dpi Optical Platen Up to 600 x 600 dpi Enhanced ADF Up to 4 800 x 4 800 dpi Resolution Enhanced Platen Up to 4 800 x 4 800 dpi File Formats TIFF JPEG PDF XPS PDF Compact PDF Digital Signature PDF enctyption Searchable PDF PDF A Scan Destinations HDD Shared Folder USB Email Client NetScan SMB FTP Scan Multi Destinations Yes Communication Protocol SMTP M...

Page 19: ...SDF Scan 600 x 600 dpi Optical Printing up to 600 x 600 x 4 bit Resolution Platen Scan 600 x 600 dpi Optical Printing up to 600 x 600 x 4 bit DSDF 25 400 Reduce Enlarge Platen 25 400 Reduction 25 50 70 A4 A5 78 Legal Letter 81 B5 A5 86 A4 B5 Preset Enlargement 104 Executive Letter 141 A5 A4 150 200 400 Darkness Control 11 Levels Sharpness Control 11 Levels Contrast Control 11 Levels Multi Copy 1 9...

Page 20: ... x 300 dpi Resolution Mono Ultra Fine 600 x 600 dpi Compression Method MH MR MMR JBIG Fax Memory Standard Max HDD Shared MB Shared pages Dual Lines N A Handset No On hook Dial Yes Search Yes Address Book 1 Touch Dial No Speed Dial 500 locations TAD I F Yes Tone Pulse Yes Pause Yes Auto Redial Yes Last Number Redial Yes Distinctive Ring Yes Caller ID Yes External Phone Interface Yes Fax Forward to ...

Page 21: ...Label CardStock Letterhead Thick Colored Color Archive Cotton Media weight Supported Weight 60 163 g m 16 43 lb Thin Paper 60 69 g m Plain Paper 70 90 g m Thick Paper 91 120 g m Bond Paper 105 120 g m Cardstock 121 163 g m Standard Cassette Tray Sensing H W Install Detect Yes Paper Empty Low Level Detect Yes Paper Type Detect No Paper Size Detect Yes Capacity Plain Paper 100 sheets Media sizes Min...

Page 22: ...dth detect No Paper length detect No Stacking Capacity Face Down 500 sheets 20 lb 75 g m Output Capacity Output Full sensing Yes Max Size 216 x 356 mm 8 5 x 14 Min Size 76 x 127 mm 3 x 5 Printing size Margin T B L R T B L R 1 mm Support Built in Media sizes A4 Letter Legal Oficio Folio Media types Plain Thin Thick Recycled Pre Printed punched Letterhead Duplex Printing Media weight 16 32 lb 60 120...

Page 23: ...rint Yes Mobile Printing AirPrint No Device Management SyncThru Output Management CounThru Document Management and Distribution SmarThruWorkFlow Security SecuThru Solution Mobility SCP Authentication Local Yes Authentication Network Yes Kerberos SMB LDAP IP Address Filtering IPv4 Filtering IPv6 Filtering MAC Filtering HDD Overwrite Standard MIO Only Manual Image Ovewrite HDD Overwrite Max Overwrit...

Page 24: ... 100 000 pages O O NOTE Declared yield value in accordance with ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Based on simplex 3 average letter A4 size pages per print job and 5 coverage Actual Yield may vary based on other factors such as device speed media type media size toner coverage tray source average print jo...

Page 25: ...2259A 100 000 pages Pick up Forward roller for Tray2 4 JC97 02259A 200 000 pages Reverse roller for Tray2 4 JC97 02259A 100 000 pages MP Roller JC73 00295A 100 000 pages MP Reverse roller JC73 00328A 100 000 pages ADF Roller A S ASSY PICK UP HOUSING JC82 00379A 100 000 pages ADF separate roller A S ASSY SEPARATE ROLLER JC82 00380A 100 000 pages NOTE Depending on the print patterns and job mode use...

Page 26: ...types Plain Thin Recycled Thick Archive Bond Cardstock Media weight Supported Weight 60 163 g 16 43 lb Thin Paper 60 70 g Plain Paper 70 90 g Thick Paper 90 105 g Bond Paper 105 120 g Cardstock 121 163 g Sensing H W Install Detect Yes Paper Empty Yes Paper Type Detect No Paper Size Detect No Dimension W x D x H 433 x 459 3 x 145 8 mm Second Cassette Tray Feeder Weight 9 8 kg 21 6 lb Model Name SL ...

Page 27: ... tray 4 Dual scan document feeder output tray 5 Control panel 6 Control board cover 7 Front cover 8 Handle 9 Optional tray 10 Stand 11 Tray handle 12 Tray 1 13 Multi purpose tray 14 Push release of Multi purpose tray 15 Front cover release button 16 Output tray 17 Output support tray 18 USB memory port 19 Scanner glass 20 Scanner lid Copyright 1995 2013 SAMSUNG All rights reserved 2 14 ...

Page 28: ...uct Specifications and Description 2 Inner view 1 Toner cartridges 2 Imaging unit 3 Multi purpose support tray 4 Paper width guides on a multi purpose tray 2 15 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 29: ...ne line socket LINE 5 Network port 6 EDI port for card reader 7 USB port 8 5V output port for IEEE 1284B parallel connector NOTE Optional feature To use the optional IEEE 1284B parallel connector plug it to the UBS port and the 5V output port 9 Power switch 10 Power receptacle Copyright 1995 2013 SAMSUNG All rights reserved 2 16 ...

Page 30: ...n System Layout 1 DSDF 2 SCANNER 3 Exit 4 LSU 5 Fuser Unit 6 Cassette 7 Optional tray SCF 8 Pick up roller Retard roller Forward roller 9 MP tray 10 Imaging Unit 11 Toner Cartridge 12 OPE 2 17 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 31: ...2 Product Specifications and Description Paper Path Copyright 1995 2013 SAMSUNG All rights reserved 2 18 ...

Page 32: ...ew The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside It mainly consists of the cassette pick up roller feed roller registration roller transfer roller unit exit unit and drive unit 2 19 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 33: ...verse forward rollers 8 Tray 4 pick up reverse forward rollers 9 MP Tray pick up reverse forward rollers 10 Tray 1 feed roller 11 Tray 2 feed roller 12 Tray 3 feed roller 13 Tray 4 feed roller No Description 14 Registration sensor 15 Registration roller 16 Transfer roller 17 Exit sensor 18 Exit roller 1 19 Exit roller 2 20 Exit roller 3 21 Duplex drive roller 22 Duplex sensor 23 Main bin full sens...

Page 34: ...y one sheet to the feed roller When two sheets of paper or more are transported from the pick up roller the load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does not advance any further Feed roller This roller transports the paper sent from the forward reverse roller to the registr...

Page 35: ...Paper separation Reverse roller type 3 Capacity 550 Sheets 75 g m paper standard 4 Paper Plain paper A6 Statement A5 Executive B5 A4 Letter Folio Officio Legal Auto detect A5 Executive B5 A4 Letter Folio Legal 7 Types Special Paper Envelop Label Cardstock 5 Weight plain paper 60 163 g m 6 Plate knock up lift type Lift Motor Up Limit Sensor Copyright 1995 2013 SAMSUNG All rights reserved 2 22 ...

Page 36: ...by the elevating motor and the pick up roller comes into contact with the paper The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the vertical path roller 2 23 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 37: ...on Regi roller is driven by the Main Drive Motor The registration clutch is located between the registration roller and the main motor and controls the leadedge paper timing with that of the leadedge toned image on the OPC Drum Copyright 1995 2013 SAMSUNG All rights reserved 2 24 ...

Page 38: ...F Unit allows feeding of specialty media stock envelopes and custom size paper Specification 1 Tray capacity 100 sheets 75g m standard paper 2 Media Size Max 8 5 14 215 9 355 67 Min 3 5 76 2x127 3 Media weight Plain paper 60 220g m 2 25 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 39: ...e latent image due to the electric field The toner real image on the OPC drum are moved to the paper by the positive bias applied to the transfer roller 1 OPC drum charge The charge roller gives the OPC drum a negative charge 2 Laser exposure Light produced by a laser diode LD hits the charged OPC drum through the lens and mirrors The machine controls the laser beam on off for the latent image 3 D...

Page 40: ...dge The toner cartridge supplies toner The photo sensor in the toner cartridge detects the toner level If it is defective a serious image defect can happen The CRUM chip stores the toner cartridge information 2 27 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 41: ... ordered as an assembled part Since it is a Sales Option please order though our sales channel The OPC drum diameter is 30 mm circumference about 94 2 mm The deve roller must keep the regular Nip to prevent the image defect The Nip Ring is used for this After the image is moved to transfer roller the remaining toner on the OPC drum is removed by the cleaning blade The imaging unit has a CRUM that ...

Page 42: ...pply roller by the agitator And then the toner is supplied to the deve roller by the supply roller After the toner exits from the Dr blade it forms a developer brush Then toner is attracted to the surface of the OPC Drum only in areas the corresponds to the image area The diameter of the deve roller is 20 mm The upper auger function to supply the toner to the both sides regularly 2 29 Copyright 19...

Page 43: ...r heating lamp heats the center and the other lamp side heating lamp heats the ends in the axial direction 2 Pressure Roller The pressure roller is made of soft silicone rubber which flatten slightly creates the fusing nip 3 NC sensor NC sensors non contact type thermistors are located in the front area and the side area of the drum fuser belt and controls the temperature They protects the fusing ...

Page 44: ... and Description 2 6 2 Fuser unit drive The Drive Motor A drives the Pressure roller B through the gear train The fuser belt C is driven by contact with the pressure roller 2 31 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 45: ... if it detects an overheat condition it will shut down power to the Fuser The heating temperature is detected by a thermistor and if resistance is so low that the Main Board detects an overheat condition it will disable the Control Circuit for the Fuser on the Main Board The following components are used when thermistor overheat protection fails Two thermostats for the fuser belt are on the neutra...

Page 46: ...he cover glass for protecting the LSU from contamination Also LD PBA is located to the front for interface The PD sensor located in LD PBA detects the scanning start line and generates the horizontal sync signal Hsync The picture below shows the main components for LSU NOTE The LSU is the optical precision device Please handle it carefully and do not remove the cover 1 LD PBA 2 P Mirror Motor 3 F ...

Page 47: ...red to OPC The polygon motor speed is controlled by the main CPU The LD unit generating the laser beam has the dual beam laser diode with 780nm wavelength It is controlled by the LD drive IC Item Specification LD Unit Laser Diode Dual Beam Driving IC for Dual LD P Motor speed 32 055 rpm Process Speed 271 40 mm sec H W interface LD Harness 14 Pin FFC P Motor Harness 5 Pin FFC Copyright 1995 2013 SA...

Page 48: ...2 Product Specifications and Description 2 8 Drive System 2 8 1 Drive Motors The following diagram displays the locations of the printer drive motors 2 35 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 49: ...tor 1 Toner supply 1 DRIVE MAIN E clutch 1 Regi shaft driving PM STEP 1 Exit roller driving 2 DRIVE EXIT E clutch 1 Fuser pressure control 3 MP E clutch 1 MP pick up shaft driving 4 DRIVE FEED DC motor 1 Cassette elevating driving 5 DUPLEX E clutch 1 Duplex driving 6 PICK UP E clutch 1 PICK UP Copyright 1995 2013 SAMSUNG All rights reserved 2 36 ...

Page 50: ...2 Product Specifications and Description 2 8 2 Main Drive Unit Front View Rear View Information Part Code JC93 00923A DRIVE MAIN 2 37 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 51: ... JC93 00349A DRIVE EXIT Power Train Simplex Duplex Driving by STEP motor Tray 1 E clutch Step motor Gear Gear Exit Roller 3 driving Step motor Gear Gear Exit Roller 2 driving Step motor Gear E Clutch Gear Gear Fuser pressure driving Copyright 1995 2013 SAMSUNG All rights reserved 2 38 ...

Page 52: ...ons and Description 2 8 4 Tray Lifting Drive Unit Information Part Code JC93 00350A DRIVE FEED Power Train Tray lifting DC motor DC motor Gear Gear Gear Gear Tray lifting 2 39 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 53: ... function of the CIS sensor is to change from the optical image data to the electrical analog signal The analog signal is converted to the digital signal and then the image process executes to make a image This machine uses the digitalized CIS for scan processing This machine supports the dual scanning by using a platen CIS and a document feeder CIS Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 54: ...per from the input tray to the DSDF inside and separates the paper 3 Reverse roller system This machine uses the reverse roller system for the paper separation of the document feeder The features of this system are the high yield high reliability lower noise in comparison to the pad system 4 DSDF Platen CIS This machine supports the dual scanning by using a platen CIS and a document feeder CIS 5 P...

Page 55: ... CE USB USBHUB C Y7C 65632 USB O PE S31a 1 2GHz 4t h UI 10 1 W SVGA D D R 2GB U SB EDI N FC W LAN USB_DI REC T USB M odem cuhead EEPRO M 8KB SYSTEM EEPRO M 32KB The main board handles the video control engine control and scan control The main board receives the print data from the host through the network or USB port and it receives the copy data from the scan control part It takes this informatio...

Page 56: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards 2 43 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 57: ...y SATA2 and to the SCF by UART Main Board Connection Information Connection 1 OPE Interface USB 2 OPE Interface Power 3 HVPS Interface 4 Exit Motor Interface 5 DSDF Motor Sensor 6 CRUM Toner Remain 7 Option Wireless 8 Direct_USB 9 FAX Interface 10 Platen DCIS Interface 11 DSDF DCIS Interface 12 Platen Mot Home_Se n 13 Debug_Main 14 Giga RJ45 15 EDI 16 USB Device 17 Joint PBA Interface 18 LSU Inter...

Page 58: ...MSOK MSOK PBA consists of a EEPROM 256K bit that is stored for all system operation information like a system parameter device status tech information and service information NOTE When a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information 2 45 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 59: ...266MHz speed NOTE Only this memory can be installed to the main board A wise use memory can not be installed 2 10 4 Fax Card Optional The fax modem card is used to transfer and receive the fax data through a telephone line This PBA is controlled by the main board and has two connectors connectors one for the telephone line connection and the other for an external phone connection Information Part ...

Page 60: ... interface It has the power harness for power supply and the USB cable for interface with the main board And it is supplied to the field as the Assy Information Part Code JC97 04499B Part Name OPE Connection 1 Main IF USB 2 Main IF POWER 2 47 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 61: ...xternal USB memory NFC wireless Information Part Code JC92 02048A Part Name PBA USB HOST Connection for Direct USB 1 Main Board Interface Connector 2 External USB connection Connection for Option 1 Main Board Interface Connector 2 Option Connection NFC Wireless Copyright 1995 2013 SAMSUNG All rights reserved 2 48 ...

Page 62: ...tection modes for over current and overload Specification General Input Output Voltage 1 AC 110V 90V 135V 2 AC 220V 180V 270V 3 Output Current 5V 4 0A 24V 7 5A 4 Output Power 1500W SMPS 200W FDB 1300W DC 5V 20W DC 24V 180W Information 110V 220V Part Code JC44 00091C JC44 00092C Part Name SMPS V1 SMPS V2 Connection 1 Input_AC 2 OUTPUT_DC to DC POWER PBA 3 SMPS Control Signal from main board 2 49 Co...

Page 63: ...N 2 DC Output Connector CON2 Description PIN NAME PIN ASSIGN Power 5V1 1 5V Ground GND 2 Power 5V2 3 24V Ground GND 4 Power 24V1 5 24V Ground GND 6 Power 24V2 7 24V Ground GND 8 Power 24V3 9 Signal Connector CON3 Description PIN NAME PIN ASSIGN Ground GND 1 SMPS Control 24V_ON_OFF 2 Ground GND 3 Copyright 1995 2013 SAMSUNG All rights reserved 2 50 ...

Page 64: ...2 600W Information 110V 220V Part Code JC44 00203A JC44 00204A Part Name FDB V1 FDB V2 Connection 1 Fuser_Control Signal 2 OUTPUT_AC to SMPS 3 INPUT_AC 4 OUTPUT_AC to AC Lamp1 2 Input Output connector AC Input Connector CON2 Description PIN NAME PIN ASSIGN AC Input AC_L 1 AC Input AC_N 2 AC Output Connector CON3 Description PIN NAME PIN ASSIGN AC Output AC_L 1 2 51 Copyright 1995 2013 SAMSUNG All ...

Page 65: ... PIN NAME PIN ASSIGN LAMP1 1 LAMP2 2 AC OUTPUT to Lamp COMMON 3 Signal Connector CON1 Description PIN NAME PIN ASSIGN Power 24VS1 1 Lamp1 Control Signal Heater_ON1 2 Lamp2 Control Signal Heater_ON2 3 Phase_Control Signal Zero_Crossing 4 FDB ON_OFF Relay_ON OFF 5 Ground GND 6 Copyright 1995 2013 SAMSUNG All rights reserved 2 52 ...

Page 66: ...generates high voltage channels which include THV MHV DEVE DC Fuser bias SAW Information Part Code JC44 00239A Part Name HVPS Connection 1 DR BLADE 2 SUPPLY 3 DEVE 4 MHV 5 THV 6 SAW 7 LSU FAN 8 HVPS INPUT 9 REAR FAN COVER OPEN 10 EXIT ENV SENSOR 2 53 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 67: ...43FX motor drive IC for controlling the feeding timing with the main board Information Part Code JC92 02754A PBA Name PBA SCF Connection 1 BLDC motor 2 Main solenoid 3 Paper size sensor 4 IF lower 5 IF upper 6 Regi solenoid 7 Paper empty sensor 8 Elevator motor 9 Paper low sensor Copyright 1995 2013 SAMSUNG All rights reserved 2 54 ...

Page 68: ...rum after printing Information Part Code JC92 02373A Part Name ERASER 2 10 12 Cover Open PBA This board cuts off and supply DC power when the front cover is opened or closed It has the 24V power interlock function for safety Information Part Code JC92 02721A Part Name PBA ERASER Connection 1 5VS 2 5V 3 4 5 24VS1 6 7 8 24V1 2 55 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 69: ...CRUM JOINT 2 10 14 Toner Remain Sensor PBA This board detects the toner supply status for the toner cartridge and imaging unit It checks the toner supply level through the optical path and send the information to the main board When the toner level is low the main board controls the toner supply motor for toner supplement Information Part Code JC92 02752A Copyright 1995 2013 SAMSUNG All rights res...

Page 70: ...ce for clutch sensor and motors Connection 1 Cover Open IF 2 Toner DC Motor IF 3 MP Sensor IF 4 MP Clutch IF 5 Paper Senor IF 6 Pickup Dulpex Clutch IF 7 Regi Clutch IF 8 Main IF FFC Cable Information Part Code JC92 02374A Part Name JOINT PBA 2 57 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 71: ...tion 2 10 16 EEPROM PBA The EEPROM PBA includes CRU memory for imaging unit life cycle counting 2 10 17 CRUM PBA The CRUM PBA includes CRU memory for toner cartridge life cycle counting Copyright 1995 2013 SAMSUNG All rights reserved 2 58 ...

Page 72: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 73: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Copyright 1995 2013 SAMSUNG All rights reserved 3 2 ...

Page 74: ...r cover 3 While opening the rear cover at a 45 angle lift up the right side of the rear cover Then take off the rear cover 4 Remove 4 screws 5 Lift up both levers Then release the fuser unit CAUTION The fuser area is hot Take care when removing paper from the machine 3 3 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 75: ...t cover Remove the toner cartridge and imaging unit 3 Release the transfer roller Assy while pushing the both side holder to the direction of arrow 4 Insert the toner cartridge and imaging unit 5 Close the front cover 6 Turn the machine on Copyright 1995 2013 SAMSUNG All rights reserved 3 4 ...

Page 76: ..._Forward roller 1 Remove the cassette 2 Lift small tap then remove the pick up forward roller NOTE When replacing these rollers it is recommended that you replace all rollers at the same time 3 5 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 77: ... and Reassembly 3 2 4 DSDF pick up roller Assy 1 Open the DSDF cover open Then remove the E ring 2 Remove the pick up shaft 3 Release the DSDF pick up roller Assy Copyright 1995 2013 SAMSUNG All rights reserved 3 6 ...

Page 78: ...sassembly and Reassembly 3 2 5 DSDF Reverse roller Assy 1 Open the DSDF cover open Then remove the reverse roller cover 2 Release the reverse roller Assy 3 7 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 79: ... Replacing the main SVC part 3 3 1 Rear Cover 1 Open the rear cover 2 While opening the rear cover at a 45 angle lift up the right side of the rear cover Then take off the rear cover Copyright 1995 2013 SAMSUNG All rights reserved 3 8 ...

Page 80: ...he MP tray 2 Release the linker from the right of the MP tray 3 Remove the MP tray by releasing the hook of the COVER MP 4 Remove the COVER MP 5 Release the linker from the right of the front cover Then remove the front cover 3 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 81: ...d cassette 2 Remove the rear cover Refer to 3 3 1 3 Pull and release the Rear dummy cover 4 Remove 3 screws from the rear 5 Remove 2 screws from the front 6 Release the right cover 7 Remove 2 screws from the front 8 Remove 2 screws from the rear Copyright 1995 2013 SAMSUNG All rights reserved 3 10 ...

Page 82: ...3 Disassembly and Reassembly 9 Release the left cover 3 11 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 83: ...DF cables on the main board Release the cable from the harness guide 3 Remove 1 screw for ground wire 4 Lift up and release the DSDF unit NOTE Shading Test for DSDF Unit must be carried out after replacing the DSDS unit or DSDF CIS Refer to 4 5 5 3 Copyright 1995 2013 SAMSUNG All rights reserved 3 12 ...

Page 84: ...ht cover Refer to 3 3 3 2 Unplug the OPE cables 3 Push the OPE unit vertically while pushing the button 4 Remove the OPE hinge cover by releasing the hooks 5 Remove 2 screws 6 Lift up and release the OPE unit 3 13 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 85: ...1 Remove the right cover Refer to 3 3 3 2 Unplug the platen cable on the main board 3 Remove 4 screw caps Then remove 4 screws 4 Remove 2 screws from the rear 5 Lift up and release the platen unit Copyright 1995 2013 SAMSUNG All rights reserved 3 14 ...

Page 86: ...securing the Cover Middle Upper R 3 Lift up and release the Cover Middle Upper R 4 Remove 3 screws securing the Cover Middle Upper L 5 Lift up and release the Cover Middle Upper L 6 Remove the harness guide after removing 2 screws 7 Release the OPE cables 3 15 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 87: ...Open the harness clamp 9 Remove the fax board after removing 4 screws 10 Remove 5 screws from the top of the middle cover 11 Remove 2 screws from the left side of the middle cover Copyright 1995 2013 SAMSUNG All rights reserved 3 16 ...

Page 88: ... Reassembly 12 Remove 1 screw from the front side of the middle cover 13 Remove 1 screw from the rear side of the middle cover 14 Lift up and release the middle cover 3 17 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 89: ...isassembly and Reassembly 3 3 8 HDD Hard Disk Drive 1 Remove the right cover Refer to 3 3 3 2 Remove 3 screws 3 Unplug 2 cables Then remove the HDD Assy Copyright 1995 2013 SAMSUNG All rights reserved 3 18 ...

Page 90: ...ess guide 4 Remove the harness guide after removing 2 screws 5 Remove 4 screws Then release the main board NOTE When a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information Shading Test for DSDF Unit must be carried out after replacing the main board Refer to 4 5 5 3 3 19 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 91: ...mbly and Reassembly 3 3 10 Joint PBA 1 Remove the rear cover Refer to 3 3 3 2 Unplug all cables on the joint PBA 3 Remove 4 screws Then release the joint PBA Copyright 1995 2013 SAMSUNG All rights reserved 3 20 ...

Page 92: ... the right cover Refer to 3 3 3 2 Remove 4 screws 3 Unplug the cable Then release the SMPS cover 4 Unplug all cables on FDB Remove 3 screws And release the FDB 5 Unplug all cables on SMPS Remove 3 screws And release the SMPS 3 21 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 93: ...nd Reassembly 3 3 12 OPC motor and Main motor 1 Remove the right cover Refer to 3 3 3 2 Unplug the cable on the OPC motor Remove 4 screws Then release the OPC motor Copyright 1995 2013 SAMSUNG All rights reserved 3 22 ...

Page 94: ...3 10 3 Remove the SMPS cover Refer to 3 3 11 4 Remove the MP clutch after removing the E clip And remove the gear after removing the E clip 5 Remove 5 screws Then release the main drive unit NOTE When reassembling the main drive unit tighten 5 screws in order as shown above 3 23 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 95: ...ch 1 Remove the right cover Refer to 3 3 3 2 Remove the main drive unit Refer to 3 3 13 3 Release the bracket after removing 2 screws Then remove the pick up clutch 4 Remove the E ring Then remove the duplex clutch Copyright 1995 2013 SAMSUNG All rights reserved 3 24 ...

Page 96: ...ly and Reassembly 3 3 15 HVPS board 1 Remove the left cover Refer to 3 3 3 2 Unplug all cables from the HVPS board 3 Remove 4 screws Then release the HVPS board 3 25 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 97: ... 1 3 Remove the middle cover Refer to 3 3 7 4 Remove 2 screws Then release the bracket NOTE When reassembling the exit unit first tighten these screws to secure the frame and bracket 5 Remove 4 screws from the rear 6 Remove 2 screws Release the Exit unit after pull it to the rear slightly Copyright 1995 2013 SAMSUNG All rights reserved 3 26 ...

Page 98: ...iddle cover Refer to 3 3 17 2 Remove the flat cable on the LSU 3 Remove 4 screws Unplug the cable And release the LSU NOTE When reassembling the LSU place the harness center line to the arrow on the LSU 3 27 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 99: ...Reassembly 3 3 18 Eraser Lamp PBA 1 Remove the LSU Refer to 3 3 17 2 Remove 1 screw and push 1 hook 3 Pull the eraser lamp PBA to the left slightly And then release it Copyright 1995 2013 SAMSUNG All rights reserved 3 28 ...

Page 100: ...d Reassembly 3 3 19 Cover Open PBA 1 Remove the right cover Refer to 3 3 3 2 Remove the middle cover Refer to 3 3 7 3 Remove 2 screws Then release the Cover Open PBA 3 29 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 101: ...3 3 2 Remove 4 screws securing the HVPS board 3 Remove 5 screws 4 Pull and release the Cassette Guide L while pushing its 2 poles 5 Remove 4 screws Then remove the SMPS cover 6 Remove 3 screws Then release the SMPS board 7 Remove 2 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 30 ...

Page 102: ...ove the gear after removing the E Ring 10 Remove the main drive unit after removing 5 screws NOTE When reassembling the main drive unit tighten 5 screws in order as shown above 11 Remove the duplex clutch and pick up clutch 12 Release the duplex belt 3 31 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 103: ...3 Disassembly and Reassembly 13 Remove 2 washers Then release 2 gears 14 Remove 4 screws Then release the Pick up Assy Copyright 1995 2013 SAMSUNG All rights reserved 3 32 ...

Page 104: ...Shows the power status of your machine 4 Power Wakeup button Turn the power on or off When the blue LED is on the machine is powered on and you can use it If you turn the machine off press this button for more than two seconds Then confirmation window appears CAUTION When you use the display screen use your finger only The screen may be damaged with a sharpen pen or anything else 4 1 Copyright 199...

Page 105: ...on screen items by a touch and hold gesture For example Touch and hold a widget on the home screen to move it Touch and hold on a field to display a pop up menu of options Swipe To swipe lightly drag your finger vertically or horizontally across the screen Use swipe when Scrolling through the home screen or a menu Panning To pan touch and hold a selected icon then move the device to the left or ri...

Page 106: ... The display screen image in this user s guide may differ from your machine depending on its options or models NOTE Depending on the authentication setting the machine s users have to enter an ID and a password In this case the machine can only be used by an authorized user who has registered an ID and a password on the machine Contact the machine s administrator Navigating Through the Home Screen...

Page 107: ...setting the wallpaper of Home Screen Login Screen You can setting the wallpaper of Login Screen Home and Login Screen You can setting the wallpaper of both Apps XOA Apps Widgets and Programs Place apps XOA apps widgets and program icons on home screen Folder You can create folder on home screen Page You can add page Adding a shortcut from the Apps menu 1 Tap icon to activate the main home screen 2...

Page 108: ...idget 1 Touch and hold a widget until it becomes movable 2 You can drag shortcut and place a shortcut in the trash both items turn red NOTE This action does not uninstall a widget it only removes the copy from the home screen Moving icons in the Apps menu 1 Tap icon to go to the main home screen 2 Tap icon to display your current applications 3 Tap the Apps tab at the top of the screen if it is no...

Page 109: ...nformation about processes that are running toner status darkness recent notifications and alerts NOTE On the home screen touch and hold the notification bar until the pull down displays then drag down vertically Accessing additional panel functions In addition to notifications this panel also provides quick and ready access to separate device functions These can be quickly activated or deactivate...

Page 110: ...or the error to be cleared Check the display message When the problem is cleared the machine resumes its original task The toner cartridge life imaging unit or waste toner container is near the end of its life Order a new toner cartridge imaging unit or waste toner container You can temporarily improve print quality by redistributing the toner Estimated cartridge life means the expected or estimat...

Page 111: ... proper operation of this printer Follow all of the instructions carefully 1 Download the firmware file from the Global Service Partner Network GSPN or Technical Support Portal TSP website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds or par to a USB flash drive 4 Plug the USB flash drive into the USB port 5 Press the button on control panel in this order Settings A...

Page 112: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 113: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2013 SAMSUNG All rights reserved 4 10 ...

Page 114: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 11 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 115: ...the display screen CAUTION To avoid tearing the document remove the jammed document slowly and gently NOTE To prevent document jams use the scanner glass for thick thin or mixed paper type originals Original paper jam in front of scanner 1 Open the DSDF cover 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF cover Copyright 1995 2013 SAMSUNG All rights reserved 4 12 ...

Page 116: ...ide of scanner 1 Open the DSDF cover 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF cover If you do not see the paper in this area stop and go to next step 4 Open the DSDF 4 13 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 117: ... the feed area by carefully pulling it using both hands 6 Close the DSDF Original paper jam in exit area of scanner 1 Open the DSDF input tray 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF input tray Copyright 1995 2013 SAMSUNG All rights reserved 4 14 ...

Page 118: ...lay screen NOTE To avoid tearing the paper pull the jammed paper out slowly and gently Follow the instructions in the following sections to clear the jam Paper jam in tray 1 1 Pull out tray 1 2 Remove the jammed paper from the machine 3 Insert the tray 1 4 15 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 119: ...ay 2 2 Remove the jammed paper from the machine 3 Insert tray 2 If you do not see the paper in this area stop and go to next step 4 Pull out tray 2 5 Remove the jammed paper by gently pulling it straight out Copyright 1995 2013 SAMSUNG All rights reserved 4 16 ...

Page 120: ... tray 2 If you do not see the paper in this area stop and go to next step 7 Open the rear cover 8 Remove the jammed paper by gently pulling it straight out 9 Close the rear cover 4 17 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 121: ...4 Troubleshooting Paper jam in the multi purpose tray 1 Remove the jammed paper while lifting up the MP cover Copyright 1995 2013 SAMSUNG All rights reserved 4 18 ...

Page 122: ...re when removing paper from the machine 1 Open the front cover 2 Remove the toner cartridge 3 Remove the imaging unit 4 Remove the jammed paper by gently pulling it straight out 5 Insert the imaging unit 6 Insert the toner cartridge 4 19 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 123: ...p 8 Pull out the tray 1 9 Remove the jammed paper by gently pulling it straight out 10 Insert the tray 1 If you do not see the paper in this area stop and go to next step 11 Pull out the tray 1 12 Remove the jammed paper by gently pulling it straight out Copyright 1995 2013 SAMSUNG All rights reserved 4 20 ...

Page 124: ...4 Troubleshooting 13 Insert the tray 1 4 21 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 125: ...off to cool the machine down Take care when removing paper from the machine 1 Gently pull the paper out of the output tray If you do not see the paper in this area stop and go to next step 2 Open the rear cover 3 Remove the jammed paper by gently pulling it straight out 4 Close the rear cover Copyright 1995 2013 SAMSUNG All rights reserved 4 22 ...

Page 126: ... pulling it straight out If you do not see the paper in this area stop and go to next step 3 Pull out the tray 1 4 Push the duplex jam removal button 5 Remove the jammed paper by gently pulling it straight out 6 Close the duplex plate 7 Insert the tray 1 4 23 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 127: ...o enter the service mode 1 Press Power button until the pop up will be displayed 2 Press pop up area except Cancel and Turn Off button until the password window will be displayed 3 Enter 1934 and press the Done button Copyright 1995 2013 SAMSUNG All rights reserved 4 24 ...

Page 128: ...Roller Supply Status Field Replacement Unit ADF Roller P 4 30 Software Version P 4 30 Power On Hours Service Hours Power Save Hours P 4 31 Fault Log P 4 31 Supplies Information Usage Counter Error Information Fax Protocol Dump Job Duty Print Reports Maintenance P 4 31 RTF Format XML Format Information Export Reports PDF Format P 4 31 4 25 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 129: ...am Duplex Jam Exit Jam Print Jam Finisher Jam Feed Jam Regi Jam Scan Jam Exit Jam Duplex Regi Jam Duplex Scan Jam Jam Count Scan Jam Duplex Exit Jam P 4 32 Toner Cartridge Imaging Unit Transfer Fuser Roller Maintenance Counts Part Replacement Count ADF Roller P 4 33 Copyright 1995 2013 SAMSUNG All rights reserved 4 26 ...

Page 130: ... Report Shade and Print Report ADF Shading Test Print Last Shade Report ADF P 4 40 Scanner ADF NVM Read Write P 4 40 Scanner Diagnostics Scanner ADF Test Routines P 4 40 Automatic Adjustment P 4 41 Image Position P 4 42 Print Adjustment Print Test Patterns Copy Adjustment Image Position P 4 44 Scan Area Adjustment Manual Adjustment P 4 45 Adjustment ADF Adjustment Manual Adjustment P 4 46 Diagnost...

Page 131: ...ble Samba Enable SSH Network Port Enable ADB P 4 47 Debug Log Off Job Status Details P 4 48 Capture Log All Period P 4 48 Network Packet Capture P 4 49 System Recovery SYS ALL P 4 50 Clear System Cache P 4 51 Hibernation P 4 52 Paper Low Warning Message Off On P 4 52 Imaging Unit Fuser Part Replacement Alert Transfer Unit P 4 52 FDI Type A Type B Type C P 4 52 EIUL Off On P 4 52 SFE P 4 53 Service...

Page 132: ...k the information of the selected unit In this menu there are five columns Item Threshold Status Count Maximum Life Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than default warning value OFF The current count exceeds the max life Count This shows the current count of the selected item Max...

Page 133: ...rating Pressing clear button will clear all the save fault log of the system 4 5 3 6 Print Reports Information Print Reports This menu displays reports which that can be printed from the system The following reports will be available to print Supplies Information Usage Counter Error Information Fax Protocol Dump Fax Diagnostics Job Duty Maintenance Toner Event 4 5 3 7 Export Reports Information Ex...

Page 134: ... System M1 Input Trays System M2 Media Path System M3 Output Bins System M4 Auto Document Feeder System S1 Video System S2 Engine System S3 Scan System S4 Fax System S5 UI System S6 Network System S7 HDD System U1 Fusing Unit U2 LSU Unit 4 5 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams...

Page 135: ...of the replacement The following table shows groups of the replaceable parts of the system Unit Item Sensing Method Toner Cartridge Toner Black Auto Sensing Imaging Unit Imaging Unit Black Auto Sensing Fuser Fuser Auto Sensing Transfer Transfer Roller Count Clear Tray 1 Roller Count Clear Tray 2 Roller Count Clear Tray 3 Roller Count Clear Roller Tray 4 Roller Count Clear ADF Roller ADF Roller Cou...

Page 136: ...Black Blade DC Blade DC Black 10 0 20 107 0030 Transfer1 High Voltage THV Black THV Bias Control Transfer1 HV Black Duty 10 0 20 107 0170 Transfer1 High Voltage THV Duplex Black THV Bias Control Transfer1 HV Black Duplex Duty 10 0 20 109 0010 Run Temperature offset Target Temperature during run mode 10 0 20 110 0070 LD Power Black LD Light Level Black Black LD Power at Normal Speed 10 0 20 Engine ...

Page 137: ...ion rolls 101 0060 Duplex Feed Clutch Engages drive to feed a paper into duplex path 101 0171 Cover Open Sensor Detect if the front cover is opened or closed 101 0190 Out Bin Full Sensor Detect when a paper is at Out Bin Full Sensor 101 0251 FuserGapEnable FuserGapEnable 102 0000 Tray1 Home Position Detect when tray1 is closed 102 0010 T1 Paper Empty Sensor Detect when paper is in Tray1 102 0020 T...

Page 138: ...Open Detect when a paper is at T3 Feed sensor optional 102 0340 T4 Feed Sensor or Door Open Detect when a paper is at T4 Feed sensor optional 102 0360 Regi Sensor Detect when a paper is at Regi sensor 102 0370 Exit Sensor Detect when a paper is at Exit sensor 102 0380 Duplex Jam1 Sensor Detect when a paper is at Duplex Jam1 sensor 102 0440 Rear Cover Sensor Detect status of Rear cover 105 0030 Bla...

Page 139: ... the fuser press is located Home position 110 0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed 110 0020 LSU Fan1 Run Ready Detects if LSU Fan Motor runs at normal speed 110 0060 LSU Motor1 Run LSU Motor1 On Off 110 0110 LSU LD Power4 LSU LD4 Power On Off black 110 0120 LSU Fan1 Run Start Stop LSU Fan Run 110 0170 LSU HSync4 Detect LSU HSync4 black 111 0030 Toner Dispense Motor ...

Page 140: ... detected by LIU 20 330 Ring On Max Time Ring On Max Time ms 20 340 Ring Off Max Time Ring Off Max Time ms 20 400 DTMF High Freq Level DTMF High Freq Level dBm 20 410 DTMF Low Freq Level DTMF Low Freq Level dBm 20 420 DTMF Timing DTMF duration of on off output Ms 20 500 Dial Mode Select Tone Pulse 20 520 Error Rate Adjust Error Rate Off 5 10 20 20 530 Dial Tone Detect detect dial tone prior to sen...

Page 141: ... Emits DTMF 1 on line 1 20 024 DTMF 2 Line1 Emits DTMF 2 on line 1 20 025 DTMF 3 Line1 Emits DTMF 3 on line 1 20 026 DTMF 4 Line1 Emits DTMF 4 on line 1 20 027 DTMF 5 Line1 Emits DTMF 5 on line 1 20 028 DTMF 6 Line1 Emits DTMF 6 on line 1 20 029 DTMF 7 Line1 Emits DTMF 7 on line 1 20 030 DTMF 8 Line1 Emits DTMF 8 on line 1 20 031 DTMF 9 Line1 Emits DTMF 9 on line 1 20 040 V 21 300 bps Line1 Emits ...

Page 142: ... 19200 bps Line1 20 057 V 34 21600 bps Line1 Emits V 34 21600 bps Line1 20 058 V 34 24000 bps Line1 Emits V 34 24000 bps Line1 20 059 V 34 26400 bps Line1 Emits V 34 26400 bps Line1 20 060 V 34 28800 bps Line1 Emits V 34 28800 bps Line1 20 061 V 34 31200 bps Line1 Emits V 34 31200 bps Line1 20 062 V 34 33600 bps Line1 Emits V 34 33600 bps Line1 4 39 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 143: ...ication N A Specification N A Reference N A Scanner ADF Test Routines Diagnostics Scanner Diagnostics Scanner ADF Test Routines Purpose To perform test routines for the scanner and ADF Operation Procedure When the main scanner ADF Test Routines window displays users can navigate through the list of routines that display along with description Users can also input a code to the text box to find a r...

Page 144: ...ted out 4 Place the printed pattern on platen The words front side on the chart face the glass The arrows face left edge of the platen Press Scan 1 5 Place the printed pattern on platen The words back side on the chart face the glass The arrows face left edge of the platen Press Scan 2 6 Press OK button Automatic scanning will occur 7 Locate the back side of Scanner A S Chart at the scanner glass ...

Page 145: ...ton to save changes Simplex Leading Edge Simplex Side Edge Duplex Leading Edge Duplex Side Edge NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 5 0 mm 3 Print out the test pattern and check if the image is moved as you want If not repeat stp...

Page 146: ...fusing for the adjustment 3 The Procedure for copy adjustment is almost same as Print Adjustment NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 5 0 mm 1 Select a tray required adjustment 2 Change the adjustment value with then press OK butt...

Page 147: ...ss the Edit button 3 Change the adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the ...

Page 148: ...the Edit button 3 Change the adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the DSD...

Page 149: ...data for example box data pending secure jobs font form macro data related applications and job log on the hard disk Service Functions Hard Disk Maintenance All Saved Data Clear This function formats all the data that can be erased with 3 functions above The function will NOT format the hard disk entirely Service Functions Hard Disk Maintenance Hard Disk Check This function checks a bad sector in ...

Page 150: ...ory as a zip file Note that the size of system log could reach up to 1GB If the system log size become considerably huge it will take longer time to copy to the plugged memory 1 Connect USB memory to device 2 When the pop up appears press the area below until the passcode window appears Eenter 1934 and press the OK button 3 Go to Service Functions Debug Log and change debug log level to DETAILS 4 ...

Page 151: ...e b Start button shall be changed to Stop button NOTE The packet capture is implemented by using tcpdump leth0 s1200 w filename Packet Size Show the file size captured 2 Export Capture File Export button Export network packet capture file to USB memory stick 3 Delete Capture File Delete button Clear network packet capture file in a device Copyright 1995 2013 SAMSUNG All rights reserved 4 48 ...

Page 152: ...he data in the selected partition a HDD Format Hidden Partition This can format and reinstall the only System Binary in HDD User data is not deleted USB This can format the HDD using USB stick All data except the stored in MSOK will be deleted Network This can format the HDD using network All data except the stored in MSOK will be deleted b HDD Repair This can restore the internal system by checki...

Page 153: ...he confirmation page will be displayed 6 When pushing Next button progress page will be displayed 7 When completing HDD Recovery or HDD Repair successfully reboot the machine 8 After rebooting the machine will start the system initialization NOTE If the system initialization is not executed enter the svc mode and execute Full memory clear If not the machine may not work normally 9 Execute the firm...

Page 154: ...e machine hard stop when the drum life is expired Off No machine stop end of drum life On Machine stop end of drum life 4 5 6 14 SFE Special Feature Enablement Service Functions SFE Special Feature Enablement SFE means to provide the configurable options On Off in service mode for technicians or dealers to satisfy the requirements from B2B sites easily without changing the firmware installed in a ...

Page 155: ...e ignores the USB memory stick and detects only card reader 014 Fullfil default TO address of authenticated user Code 014 When the authenticated user uses scan to email their email address is added automatically 015 LDAPs get default form address after Kerberos authentication Ths system should support to connect to LDAPs server without any certificate When the system queries user s E mail informat...

Page 156: ... persists P 4 60 A1 5110 Motor Failure A1 5110 Turn off then on Call for service if the problem persists P 4 61 A2 1210 Fan Failure A2 1210 Turn off then on Call for service if the problem persists P 4 62 A2 2110 Fan Failure A2 2110 Turn off then on Call for service if the problem persists P 4 62 A2 2410 Fan Failure A2 2410 Turn off then on Call for service if the problem persists P 4 62 A2 2610 F...

Page 157: ...ng unit again P 4 73 C3 1411 Imaging unit is not installed Install the unit P 4 73 C3 1414 Imaging Unit Failure C3 1414 Install imaging unit again P 4 73 C3 1512 Imaging unit is not compatible Check users guide P 4 74 C3 1712 Imaging Unit Failure C3 1712 Call for service P 4 74 C6 1120 Replace with new fuser unit P 4 74 H1 1210 Paper jam in tray 2 P 4 75 H1 1211 Paper jam in tray 2 P 4 75 H1 1212 ...

Page 158: ... if the problem persists P 4 100 M1 5111 Paper is low in tray 1 Load paper P 4 102 M1 5112 Paper is empty in tray 1 Load paper P 4 102 M1 5113 Paper is empty in tray 1 Load paper P 4 102 M1 5120 Paper is empty in all tray Load paper P 4 102 M1 5612 Paper is empty in MP tray Load paper P 4 102 M2 1110 Paper jam inside of machine P 4 104 M2 1111 Paper jam inside of machine P 4 104 M2 1210 Paper jam ...

Page 159: ...ilure U1 2332 Turn off then on P 4 118 U1 2339 Fuser Failure U1 2339 Turn off then on P 4 118 U1 2341 Fuser Unit Failure U1 2341 Turn off then on P 4 118 U1 2342 Fuser Unit Failure U1 2342 Turn off then on P 4 118 U1 2343 Fuser Unit Failure U1 2343 Turn off then on P 4 118 U1 234H Fuser Unit Failure U1 234H Turn off then on Call for service if the problem persists P 4 118 U2 1111 LSU Failure U2 11...

Page 160: ...hed to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly Error Code 61 1111 Error message Booting Failure 61 1111 Turn off then on Call for service if the problem persists Symptom Hibernation image creation is failed Troubleshooting method 1 Turn the machine on with a normal booting 2 Enter the SVC mode Select Hibernation On ag...

Page 161: ...e on Enter SVC mode Select the main motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the motor is not operational Check the signal and power with the DVM If the checked result is normal replace the main feed fuser motor JC31 00144B If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00092C 220V...

Page 162: ... machine on Enter SVC mode Select the OPC Deve motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the OPC Deve motor is not operational Check the signal and power with the DVM If the checked result is normal replace the OPC Deve motor JC31 00075C If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board JC4...

Page 163: ...gine Diagnostics Engine Test Routines Check the motor operation a If the DC motor is not operational Check the signal and power with the DVM If the checked result is normal replace the DC motor JC31 00078A or the main drive unit JC93 00923A If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00092C 220V JC44 00091C 110V If the control sig...

Page 164: ... fan error A2 2110 LSU fan error A2 2410 Deve fan error A2 2610 1 Turn the machine off 2 Check if the corresponding fan connector is connected correctly 3 If the connection is OK Enter SVC mode and execute fan test Diagnostics Engine Diagnostics Engine Test Routines 4 If the fan is not operational measure the fan power a If 24V power is generated replace the defective fan SMPS fan JC31 00153A Main...

Page 165: ... board is normal replace the main board JC92 02722A 5 If the fan operation is normal but the error persists a Check the yellow line signal with DVM b Check fan operation as connected or disconnected If the Lock signal is 0V continually check the harness If the harness is OK replace the main board If the signal value is different from the table above replace the fan Copyright 1995 2013 SAMSUNG All ...

Page 166: ...eshooting method 1 Enter SVC mode Execute sensor test to check its operation Diagnostics Engine Diagnostics Engine Test Routines 2 Measure the resistance value of the connector at both ends If the value is not in 47 5KΩ 52 5KΩ 25 replace the inner temp sensor 1404 001417 3 If the sensor is normal replace the main board JC92 02722A 4 63 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 167: ...y sensor is defective Troubleshooting method 1 Enter SVC mode Execute sensor test to check its operation Diagnostics Engine Diagnostics Engine Test Routines Outer Temperature 2 Measure the resistance value of the connector at both ends If the value is not in 47 5KΩ 52 5KΩ 25 replace the outer temperature humidity sensor JC32 00005A 3 If the harness and sensor are normal replace the main board JC92...

Page 168: ...service if the problem persists Symptom Erase Lamp does not turn on Troubleshooting method 1 Enter SVC mode Execute the erase lamp test Diagnostics Engine Diagnostics Engine Test Routines Erase Lamp 2 If the erase lamp does not turn on replace it JC92 02373A 4 65 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 169: ...izontally to distribute the toner evenly inside the cartridge 4 Reinstall the toner cartridge 5 Close the front cover 6 Prepare new toner cartridge because it will be exhausted soon Error Code C1 1120 C1 1140 C1 1160 C1 1170 Error message Replace with new toner cartridge End of life Replace with new toner cartridge Symptom Toner cartridge is at the end of its life Troubleshooting method 1 Open the...

Page 170: ...the cartridge three or four times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 4 Try to print out the sample page more than 20 pages 5 Check the toner cartridge Check if the toner cartridge is installed correctly Check if the toner seal is removed perfectly Check if the toner supply shutter between the toner cartridge and the imaging unit works normally 6 R...

Page 171: ...e is not installed install it Try to test the machine again 3 If the toner cartridge is installed remove it Check if the modular jack is contaminated or broken 4 Clean the modular jack or replace the toner cartridge 5 If it is OK check the CN22 harness connection on the main board 6 If the harness is defective replace it 7 Turn the machine off then on Try to test the machine Copyright 1995 2013 SA...

Page 172: ...Troubleshooting method 1 Open the front cover Remove the toner cartridge 2 Check if the label information of the toner cartridge is same with the machine s one ex SEE 3 If label information is different from the machine or the toner cartridge is not a samsung genuine replace it with a new one 4 69 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 173: ... CRUM is defective Troubleshooting method 1 Open the front cover Check if the toner cartridge is installed 2 Remove and reinstall the toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the toner cartridge with new one Copyright 1995 2013 SAMSUNG All rights reserved 4 70 ...

Page 174: ...it because it will be exhausted soon Error Code C3 1120 C3 1140 C3 1150 C3 1170 Error message Replace with new imaging unit End of life Replace with new imaging unit Symptom Imaging unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the imaging unit and replace it with new one 3 Close the front cover 4 71 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 175: ...ge Imaging Unit Failure C3 1330 Install imaging unit again Imaging unit is not installed Install the unit Imaging Unit Failure C3 1414 Install imaging unit again Symptom The imaging unit is not installed properly Troubleshooting method 1 Open the front cover 2 If the imaging unit is not installed install it Try to test the machine again 3 If the imaging unit is installed remove it Check if the mod...

Page 176: ...vice Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover 2 Remove the imaging unit check that its modular jack is contaminated or deformed 3 If it is defective replace it with new one 4 Close the front cover Error Code C6 1120 Error message Replace with new fuser unit Symptom Fuser unit is at the end of its life Troubleshooting method 1 Turn the machine off 2 Ope...

Page 177: ...ray2 Troubleshooting method 1 Remove the jammed paper If the problem persists check the followings 2 Check if the paper is loaded in the tray2 properly 3 Check if the pick up forward reverse rollers JC97 02259A of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray2 is working properly Copyright 1995 2013 SAMSUNG All rights reserved 4 74 ...

Page 178: ...rd Reconnect the harness 6 Check if the AS SPRING_ES is deformed or assembled properly 7 If the problem persists after checking No 1 7 replace the SCF board JC92 02754A 8 If the problem persists replace the Drop connector harness 4 75 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 179: ...broken Troubleshooting method 1 Remove and insert tray2 correctly 2 If the problem persists remove tray2 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor JC34 00001A 5 If the problem persists replace the SCF board JC92 02754A Copyright 1995 2013 SAMSUNG All rights reserved 4 76 ...

Page 180: ...een the tray 2 and the main machine has occurred Troubleshooting method 1 Turn the machine off 2 Check the connection on SCF board Reconnect the harness 3 If the drawer connector is deformed or broken replace it AS HARNESS HSCF JC81 09742A HOLDER CONNECTOR_SCF JC61 01742A 4 If the problem persists replace the SCF main board JC92 02754A 4 77 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 181: ...to sensor is defective Troubleshooting method 1 Remove tray2 Load the paper in tray2 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor 0604 001325 is defective replace it c If the empty actuator JC66 02613A is defective replace it Copyright 1995 2013 SAMSUNG All rights reserved...

Page 182: ...heck if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor JC34 00001A 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor JC81 08705A 4 79 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 183: ... persists check the followings 2 Check if the paper is loaded in the tray3 properly 3 Check if the pick up forward reverse rollers JC97 02259A of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray3 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness Copyright 1995 2013 SAMSUNG All rights reserved 4 80...

Page 184: ...PRING_ES is deformed or assembled properly 7 If the problem persists after checking No 1 7 replace the SCF board JC92 02754A 8 If the problem persists replace the Drop connector harness 4 81 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 185: ...broken Troubleshooting method 1 Remove and insert tray3 correctly 2 If the problem persists remove tray3 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor JC34 00001A 5 If the problem persists replace the SCF board JC92 02754A Copyright 1995 2013 SAMSUNG All rights reserved 4 82 ...

Page 186: ...een the tray 3 and the main machine has occurred Troubleshooting method 1 Turn the machine off 2 Check the connection on SCF board Reconnect the harness 3 If the drawer connector is deformed or broken replace it AS HARNESS HSCF JC81 09742A HOLDER CONNECTOR_SCF JC61 01742A 4 If the problem persists replace the SCF main board JC92 02754A 4 83 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 187: ...to sensor is defective Troubleshooting method 1 Remove tray2 Load the paper in tray3 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor 0604 001325 is defective replace it c If the empty actuator JC66 02613A is defective replace it Copyright 1995 2013 SAMSUNG All rights reserved...

Page 188: ...heck if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor JC34 00001A 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor JC81 08705A 4 85 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 189: ... persists check the followings 2 Check if the paper is loaded in the tray4 properly 3 Check if the pick up forward reverse rollers JC97 02259A of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray4 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness Copyright 1995 2013 SAMSUNG All rights reserved 4 86...

Page 190: ...properly 7 Check if the Press D cut of the Gear Lifting JC81 08478A is broken 8 If the problem persists after checking No 1 7 replace the SCF board JC92 02754A 9 If the problem persists replace the Drop connector harness 4 87 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 191: ...broken Troubleshooting method 1 Remove and insert tray4 correctly 2 If the problem persists remove tray4 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor JC34 00001A 5 If the problem persists replace the SCF board JC92 02754A Copyright 1995 2013 SAMSUNG All rights reserved 4 88 ...

Page 192: ...een the tray 4 and the main machine has occurred Troubleshooting method 1 Turn the machine off 2 Check the connection on SCF board Reconnect the harness 3 If the drawer connector is deformed or broken replace it AS HARNESS HSCF JC81 09742A HOLDER CONNECTOR_SCF JC61 01742A 4 If the problem persists replace the SCF main board JC92 02754A 4 89 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 193: ...to sensor is defective Troubleshooting method 1 Remove tray2 Load the paper in tray4 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor 0604 001325 is defective replace it c If the empty actuator JC66 02613A is defective replace it Copyright 1995 2013 SAMSUNG All rights reserved...

Page 194: ...heck if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor JC34 00001A 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor JC81 08705A 4 91 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 195: ...e paper 4 Check if the pick up forward reverse roller JC97 02259A are contaminated or worn out Replace these rollers 5 Check if the cassette lifting is working normally If not check the feed drive unit JC93 00350A 6 Check if the main feed fuser motor connector is connected correctly 7 If the connection is OK enter SVC mode Select the main feed fuser motor test Diagnostics Engine Diagnostics Engine...

Page 196: ...ace the SMPS board JC44 00092C 220V JC44 00091C 110V If the control signal is abnormal replace the main board JC92 02722A b If the main feed fuser motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness 8 Check the pick up clutch connection If the pick up clutch JC47 00033E is defective replace it 4 93 Copyright 1995 2013 S...

Page 197: ...tive replace it 6 Check if the main feed fuser motor connector is connected correctly 7 If the connection is OK enter SVC mode Select the main feed fuser motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the main feed fuser motor is not operational Check the signal and power with the DVM If the checked result is normal replace the main feed fuser motor J...

Page 198: ...oting b If the main feed fuser motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 95 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 199: ...f the cassette detection sensor JC34 00001A is defective replace it Error Code M1 4111 Error message Tray Failure M1 4111 Pull tray 1 out and insert it Call for service if the problem persists Symptom The paper has jammed in the path or can t be fed Troubleshooting method 1 Check if the pick up forward retard roller JC97 02259A are contaminated or worn out Replace the defective roller 2 Check the ...

Page 200: ...If any part is defective replace it or the feed drive unit JC93 00350A 3 Check the pick up clutch connection If the pick up clutch JC47 00033E is defective replace it 4 97 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 201: ...ctly If the harness is defective replace it 4 If the empty sensor 0604 001325 is defective replace it Error Code M1 5120 Error message Paper is empty in all tray Load paper Symptom Paper is empty in all tray Troubleshooting method 1 Check if the paper is loaded in tray1 and MP tray Load the paper 2 Check if the empty actuator is assembled correctly If it is broken or deformed replace it 3 If the e...

Page 202: ... tray Load the paper 2 Check if the MP empty actuator is assembled correctly If it is broken or deformed replace it 3 If the MP empty sensor harness is connected correctly If the harness is defective replace it 4 If the MP empty sensor is defective replace it 4 99 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 203: ... method 1 Remove the tray1 Remove the jammed paper And install the tray 2 If the problem persists check the followings 3 Check if the feed sensor connector is connected correctly 4 Check if the regi roller is contaminated or worn out 5 Check the regi clutch connection If the regi clutch JC47 00033E is defective replace it Copyright 1995 2013 SAMSUNG All rights reserved 4 100 ...

Page 204: ...4 Troubleshooting 6 Check the pick up clutch connection If the pick up clutch JC47 00033E is defective replace it 4 101 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 205: ...inually check the following 2 Check if there are any obstacles or contamination in the duplex path 3 Check if the exit actuator JC66 02850A of the fuser unit works normally 4 Check if the exit motor works normally and its connector is connected properly 5 If the exit motor is defective replace it or exit drive unit JC93 00349A 6 Check if the duplex clutch works normally and its connector is connec...

Page 206: ...x path 3 Check if the exit actuator JC66 02850A of the fuser unit works normally 4 Check if the exit motor works normally and its connector is connected properly 5 If the exit motor is defective replace it or exit drive unit JC93 00349A 6 Remove the exit drive unit Check if the gear is worn out or broken If necessary replace the exit drive unit 7 Remove the fuser unit If there is any broken or def...

Page 207: ...here are too much paper in output bin tray Troubleshooting method 1 Remove the paper on exit tray 2 If this error occurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor is defective Copyright 1995 2013 SAMSUNG All rights reserved 4 104 ...

Page 208: ...ing method 1 Turn the machine off then on 2 If the problem persists replace the main board JC92 02722A Error Code S2 331C S2 331D S2 3321 Error message Calibrating Please Wait Wait delay time for lower fixing temperature Supplying and mixing toner to developer unit Please wait Symptom These errors show the engine status Troubleshooting method 1 Please wait until this error will disappear 4 105 Cop...

Page 209: ...he switch contact of the front cover is deformed 4 Remove the right cover 5 Check the connection between the cover open sensor and the joint board Reconnect the harness If the harness is defective replace it 6 Open the front cover Check if the message is changed when pushing the micro switch cover open sensor 7 If the cover open sensor is defective replace it Copyright 1995 2013 SAMSUNG All rights...

Page 210: ... if the switch contact of the rear cover is deformed 4 Remove the left cover 5 Check the connection between the cover open sensor and HVPS board Reconnect the harness If the harness is defective replace it 6 Open the rear cover Check if the message is changed when pushing the micro switch cover open sensor 7 If the cover open sensor is defective replace it 4 107 Copyright 1995 2013 SAMSUNG All rig...

Page 211: ...k if the CIS unit is moving when power on 2 Check if the flat cable is connected to the CIS unit properly Reconnect or replace the cable 3 If the CIS 0609 001573 is defective replace it 4 Check if there is any defective part in the scanner unit Gear Belt Motor etc Gear Belt 6602 003602 Scan drive unit JC97 04170A Copyright 1995 2013 SAMSUNG All rights reserved 4 108 ...

Page 212: ...related cable 3 If the SMPS is normal replace the main board JC92 02722A Error Code S7 2110 Error message Fuser Failure S7 2110 Turn off then on Symptom Heater control relay is abnormal Troubleshooting method 1 Turn the machine off Re install the fuser unit then turn the machine on 2 If the problem persists replace the fuser drive board FDB 3 If the problem persists replace the fuser unit JC91 011...

Page 213: ...ymptom The pressure control unit Cam unit of the fuser is abnormal Troubleshooting method CAUTION The temperature gets hot around the fuser unit To prevent burns make sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 If there is no problem r...

Page 214: ...s assemble and reinstall fuser unit Then turn the machine on 7 If the same error persists perform a Memory Clear backup data in SWS first if that does not work try reinstalling the firmware 8 If the same error persists replace the fuser unit JC91 01177A 220V JC91 01176A 110V with new one 9 If the same error persists replace the main board JC92 02722A 4 111 Copyright 1995 2013 SAMSUNG All rights re...

Page 215: ...ke sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 If there is no problem remove 4 screws 4 Lift up the both levers Then take off the fuser unit 5 If there is no problem for above steps assemble and reinstall fuser unit Then turn the machi...

Page 216: ...sts execute the memory clear 7 If the same error persists replace the fuser unit JC91 01177A 220V JC91 01176A 110V with new one 8 If the same error persists replace the main board JC92 02722A 4 113 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 217: ...or Low Heat Error or Over Heat Error Thermistor is defective Fuser unit connection is bad Troubleshooting method CAUTION The temperature gets hot around the fuser unit To prevent burns make sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 I...

Page 218: ...emoving 2 screws And measure the thermostat continuity Check if the thermostat is opened 6 Measure the LAMP HALOGEN resistance value from the center and both sides Check if it has the continuity 7 Check if the Draw connector harness is correct Check its color 4 115 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 219: ...connected properly 11 Check if the FDB connector is connected properly 12 Check if the voltage in user environment is in this range 80V 140V 160V 260V 13 If there is no problems for above steps update the firmware 14 Replace the FDB JC44 00204A 220V JC44 00203A 110V If the problem persists replace the SMPS JC44 00092C 220V JC44 00091C 110V If the problem persists replace the main board JC92 02722A...

Page 220: ...ing If the LSU motor makes a sound a Enter SVC mode to check the LSU motor ready signal Diagnostics Engine Diagnostics Engine Test Routines b Select LSU Motor1 Run Ready Diagnostics Engine Diagnostics Engine Test Routines 110 0000 c Press Start button Check that the status has changed to Executing Low High d If the status has not changed the motor ready signal is abnormal Replace the LSU If the LS...

Page 221: ...en the DSDF cover Check if the paper jam is occurred 3 Remove the jammed paper 4 Check if there are any obstacles or contamination on the paper path Remove it 5 If the problem persists check the followings a Separate the DSDF Unit b Remove the screw Check the sensor connection If the connection is OK replace the sensor 6 Push the white bar Check if it returns in original condition 7 Close the DSDF...

Page 222: ...od 1 Close the DSDF cover properly 2 If this error occurs continually check the following a Check the DSDF cover open sensor and its harness If there is a defective part replace it b If both of them are normal check the Cover Open Rib If it is broken replace the Cover Open 4 119 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 223: ...t be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life Check the...

Page 224: ...ed by toner residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 121 Copyright 1995 2013...

Page 225: ...er residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness Copyright 1995 2013 SAMSUNG All ri...

Page 226: ...transfer roller The LSU window is contaminated 1 Clean the LSU window The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board NOTE Roller Peri...

Page 227: ...ers in the imaging unit may be contaminated with foreign matter or paper particles Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2013 SAMS...

Page 228: ...eplace the toner cartridge The imaging unit life is expired Replace the imaging unit The surface of transfer roller is contaminated or worn out Replace the transfer roller HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board 4 125 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 229: ...tion The charging roller in the imaging unit is defective Replace the imaging unit The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS board The LSU is defective Replace the LSU Copyright 1995 2013 SAMSUNG All rights reserved 4 126 ...

Page 230: ... transfer roller is not even The springs are damaged The transfer roller is improperly installed 1 Remove the transfer roller Assy 2 Check if the transfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the imaging unit roller due to the bad blade Replace the imaging unit 4 127 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 231: ...le area of the printing Probable Cause Solution Does recycle paper be used Use the proper papers The life of the imaging unit has been expired Replace the imaging unit The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2013 SAMSUNG All rights reserved 4 128 ...

Page 232: ...nit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS ...

Page 233: ...transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2013 SAMSUNG All rights reserved 4 130 ...

Page 234: ...nsfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness The connection between the main board and HVPS board is bad Reconnect the harness If the main board or HVPS board is defective replace it 4...

Page 235: ...e pages for test The developer circulation in the imaging unit is bad 1 Shake the imaging unit 2 3 times from right to left Reinstall the imaging unit Print 10 sample pages for test 2 If the problem persists replace the imaging unit The contact between imaging unit and transfer roller is bad Check if the imaging unit and transfer roller are installed properly Copyright 1995 2013 SAMSUNG All rights...

Page 236: ...user unit is not tight 1 Turn the machine off 2 Remove and reinstall the fuser unit 3 Turn the machine on The fuser connection is bad Check the connection between the fuser unit and main board The fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 133 Copyright 1995 2013 SAMSUNG All rights rese...

Page 237: ...wer noise frequency Troubleshooting 1 If the power cord is connected to the multi tap unplug and plug it to the independent outlet 2 If the touch malfunction persists check the followings a Press Power button until the pop up will be displayed b Press pop up area except Cancel and Turn Off button until the password window will be displayed Copyright 1995 2013 SAMSUNG All rights reserved 4 134 ...

Page 238: ...alue After changing Touch Config press Home button Proiority 1 default 4 401K_500K 5 500K_599K 3 148K_290K 2 86K_216K f Check the touch operation If the touch malfunction persists change Touch Config to another value and test the touch operation again 4 135 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 239: ...5 System Diagram 5 System Diagram Copyright 1995 2013 SAMSUNG All rights reserved 5 1 ...

Page 240: ... D D R3 2GB NAND 128MB SATA2 32 bi t 600M H z PHY RTL8211E DSDF D C I S AFE SCF A1000 Deve CRUM I 2C SC AN I F M SO K EEPRO M 32KB I 2C SPI BLDC M TR STEP M TR FAN DC M TR SO LEN O I D C LUTCH HVPS LSU 320GB 2 5 UART G PI O PW M DEBUG 1GbpsN W USB DEVI CE USB USBHUB C Y7C 65632 USB O PE S31a 1 2GHz 4t h UI 10 1 W SVGA D D R 2GB U SB EDI N FC W LAN USB_DI REC T USB M odem cuhead EEPRO M 8KB SYSTEM ...

Page 241: ..._TXD M CB_RXD GN D 1 2 3 4 CN 25 DEBUG_M AI N 3 3V D EBU G _TXD D EBU G _RXD G N D 1 2 3 4 CN 1 D EBU G _A1000 3 3V SCB_TXD SCB_RXD G N D 1 2 3 4 CN 28 SCB_D EBU G SCL0_C4N SD A0_C4N 1 2 3 4 5 6 7 8 9 10 11 12 CN 42 M SO K 5V GN D 1 2 CN 8 SATA_PO W ER GN D STAT_TX_P STAT_TX_N GN D STAT_RX_N STAT_RX_P GN D GN D GN D 1 2 3 4 5 6 7 8 9 CN 27 SATA_SI GN AL CN 3 D I M M 1G B M AX 2G B G N D PAPER_LO W...

Page 242: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 243: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 244: ...s as another An emulator duplicates the functions of one system with a different system so that the second system behaves like the first system Emulation focuses on exact reproduction of external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking techn...

Page 245: ...rganization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization a...

Page 246: ...mplex functions into manageable self contained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and ...

Page 247: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 248: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 249: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below Copyright 1995 2013 SAMSUNG All rights reserved 6 8 ...

Page 250: ...name by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder 6 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 251: ...ge Description 1 00 03 Jun 2014 Release 1 01 11 Sep 2014 P 4 134 Add troubleshooting for touch panel malfunction 1 02 28 Oct 2014 Memory size is changed from 1GB to 2GB The machine produced after 1st Nov is applied Copyright 1995 2013 SAMSUNG All rights reserved 6 10 ...

Page 252: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2013 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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