4. Troubleshooting
► Error Code
A1–1211
A1–1213
► Error message
Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists
► Symptom
Fuser/Exit motor operation is abnormal.
► Troubleshooting method
•
A1–1211 : Fuser/Exit motor is stopped but machine recognizes it as operational.
•
A1–1213 : Fuser/Exit motor is operating but recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.
3) Remove the rear cover.
4) Check the connection between the motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
(
Refer to 3.3.7 Main board
)
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
(
Refer to 3.3.9 SMPS board 1 and 2
)
iii) If the motor signal and power is normal, replace the Fuser/Exit motor.
(
Refer to 3.3.20 Fuser_Exit Drive unit
)
b) If the motor is operational, replace the main board.
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