4. Troubleshooting
► Error Code
A1–2211
A1–2212
A1–2213
► Error message
Motor Failure: #A1-2211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2212. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2213. Turn off then on. Call for service if the problem persists
► Symptom
Yellow OPC motor operation is abnormal.
► Troubleshooting method
•
A1–2211 : Yellow OPC motor is stopped but machine recognizes it as operational.
•
A1–2212 : Yellow OPC motor is not operated for print-job.
•
A1–2213 : Yellow OPC motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the yellow drum unit. Check if there are any foreign substances in yellow drum unit.
3) Remove the rear cover.
4) Check the connection between the yellow OPC motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
(
Refer to 3.3.7 Main board
)
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
(
Refer to 3.3.9 SMPS board 1 and 2
)
iii) If the motor signal and power is normal, replace the yellow OPC motor.
b) If the motor is operational, replace the main board.
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