4. Troubleshooting
► Error Code
A1–2511
A1–2512
A1–2513
► Error message
Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2512. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists
► Symptom
Black OPC motor operation is abnormal.
► Troubleshooting method
•
A1–2511 : Black OPC motor is stopped but machine recognizes it as operational.
•
A1–2512 : Black OPC motor is not operated for print-job.
•
A1–2513 : Black OPC motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the black drum unit. Check if there are any foreign substances in black drum unit.
3) Remove the rear cover.
4) Check the connection between the black OPC motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
(
Refer to 3.3.7 Main board
)
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
(
Refer to 3.3.9 SMPS board 1 and 2
)
iii) If the motor signal and power is normal, replace the black OPC motor.
b) If the motor is operational, replace the main board.
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