4. Troubleshooting
► Error Code
A1–5512
A1–5513
► Error message
Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
► Symptom
Black toner is not supplied normally.
► Troubleshooting method
•
A1–5212 : Toner supply is stopped during operation.
•
A1–5213 : Toner is not supplied.
1) Turn the machine off then on. If the problem persists, check the followings
2) Open the front cover. If the black toner pipe is blocked, open it.
3) Enter SVC mode. Execute the black toner supply motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
(
Refer to 3.3.9 SMPS board 1 and 2
)
ii) If the SMPS board is normal, replace the main board.
(
Refer to 3.3.7 Main board
)
iii) If the error persists after replacing the main board, replace the black toner supply motor.
(
Refer to 3.3.8 Toner Supply Drive Unit
)
b) If the motor is operational,
i) Check the toner cartridge remains. If necessary, replace the black toner cartridge.
ii) If the toner cartridge remains is enough, replace the black drum unit.
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