Appendix
77
Troubleshooting
Your device freezes or encounters a fatal error
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
Settings
→
General management
→
Reset
→
Factory data reset
→
RESET DEVICE
→
DELETE ALL
. Before performing the factory data reset, remember to
make backup copies of all important data stored in the device.
If you registered a Google account to the device, you must sign in to the same Google
account after resetting the device.
Removing the battery
•
To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit
www.samsung.com/global/ecodesign_energy
.
•
For your safety, you
must not attempt to remove
the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.