Samsung SM-J730G, User Manual

Page 1: ...www samsung com USER MANUAL English LTN 08 2019 Rev 1 0 SM J530G SM J530G DS SM J530GM SM J530GM DS SM J730G SM J730G DS SM J730GM SM J730GM DS ...

Page 2: ...rt Switch 34 Understanding the screen 44 Notification panel 46 Entering text Apps and features 49 Installing or uninstalling apps 51 Phone 57 Contacts 61 Messages 64 Internet 66 Email 67 Camera 78 Gallery 83 Always On Display Galaxy J7 Pro 86 Multi window 89 Samsung Pay 92 Samsung Health 96 Samsung Members 96 Samsung Notes 97 Calendar 99 Radio 100 Voice Recorder 101 My Files 101 Clock 103 Calculat...

Page 3: ... Settings 120 Introduction 120 Connections 122 Wi Fi 124 Bluetooth 126 NFC and payment NFC enabled models 128 Data saver 129 Mobile data only apps 129 SIM card manager dual SIM models 130 Mobile Hotspot andTethering 131 More connection settings 133 Sounds and vibration 133 Separate app sound Galaxy J7 Pro 134 Notifications 134 Display 135 Blue light filter 136 Night mode 136 Changing the screen mo...

Page 4: ... registry settings or modified operating system software Attempting to customize the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ...in afterimages screen burn in or ghosting It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set the touchscreen to turn off automatically when you are not using it Launch the Settings app tap Display Screen timeout and then select the length of time you want the device to wait before tur...

Page 6: ...rformance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged R...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ... the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device overheats and reaches a certain temperature a warning massage will appear to prevent device failure skin irritations and damages and battery leakage To lower the device s temperature the screen brightness and the performance speed ...

Page 9: ...se your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure containers Do not use a cable whose covering is pee...

Page 10: ...ces and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject ...

Page 11: ...e key Fingerprint recognition sensor Recents key Multipurpose jack Power key Proximity Light sensor Speaker Back key Volume key Flash NFC antenna NFC enabled models Rear camera GPS antenna Single SIM models Memory card tray Dual SIM models SIM card Memory card tray SIM card tray Main antenna ...

Page 12: ...ervice Center Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved s...

Page 13: ...e battery before using it for the first time or when it has been unused for extended periods Use only Samsung approved battery charger and cable specifically designed for your device Incompatible battery charger and cable can cause serious injuries or damage to your device Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the war...

Page 14: ...electric socket Reducing the battery consumption Your device provides various options that help you conserve battery power Optimize the device using the device care feature When you are not using the device turn off the screen by pressing the Power key Activate power saving mode Close unnecessary apps Deactivate the Bluetooth feature when not in use Deactivate auto syncing of apps that need to be ...

Page 15: ...ower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the b...

Page 16: ...iders for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some LTE services may not be available depending on the service provider For more informati...

Page 17: ...Basics 17 Single SIM models ...

Page 18: ...Basics 18 Dual SIM models SIM card tray 1 ...

Page 19: ...Basics 19 SIM card tray 2 ...

Page 20: ...4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your de...

Page 21: ...USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the SIM or USIM card Single SIM models Dual SIM models 4 Insert the tray back into the tray slot ...

Page 22: ...the Settings app tap Connections SIM card manager and then select a SIM or USIM card to access the following options Icon Change the icon of the SIM or USIM card Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred SIM or USIM cards When two cards are activated you can assign voice calls messaging and data servic...

Page 23: ... or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognize the card To use the memory card you must format it If your device cannot format or recognize the memory card contact the...

Page 24: ...Basics 24 ...

Page 25: ...e it If the card is not fixed firmly into the tray the memory card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the memory card Before removing the memor...

Page 26: ...Samsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device Launch the Settings app and tap Device care Storage Storage settings SD card Format Before formatting the memory card remember to make backup cop...

Page 27: ...ess and hold the Power key and then tap Power off Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted such as airplanes and hospitals Restarting the device To restart the device press and hold the Power key and then tap Restart If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simul...

Page 28: ...de The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating emergency mode To deactivate emergency mode tap Turn off Emergency mode Alternatively press and hold the Power key and then tap Emergency mode Initial setup When you turn on your device for the first time or after perform...

Page 29: ... network and connect to it If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup 6 Follow the on screen instructions to proceed the initial setup 7 Set a screen lock method to protect your device You can protect your personal information by preventing others from accessing your device To set the screen lock method later tap Not now ...

Page 30: ...ervices provided by mobile devices TVs and the Samsung website To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts and backup Accounts Samsung account Help Creating a Samsung account If you do not have a Samsung account you should create one You can create a Samsung acco...

Page 31: ...o your Samsung account Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Reset password on the Samsung account sign in screen You can find your ID or reset your password after you enter the required information Removing your Samsung account When you remove your Samsung account from the device your data such as contacts or events will also ...

Page 32: ...rring data wirelessly Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you do not have the app download it from Galaxy Store or Play Store 2 On your device launch the Settings app and tap Accounts and backup Smart Switch 3 Place the devices near each other 4 On the previous device tap Send data Wireless 5 On the previ...

Page 33: ...as a microSD card 1 Back up data from your previous device to external storage 2 Insert or connect the external storage device to your device 3 On your device launch the Settings app and tap Accounts and backup Smart Switch Restore 4 Follow the on screen instructions to transfer data from external storage ...

Page 34: ...ply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognize touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Ta...

Page 35: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 36: ...r accessing all of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Favorite apps Screen indicator ...

Page 37: ... Apps screen Alternatively press the Home key or tap the Back key Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 38: ...l to view the screen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts a...

Page 39: ...ed apps will be created Tap Enter folder name and enter a folder name Adding more apps Tap Add apps on the folder Tick the apps to add and tap Add You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The folder s apps will be ...

Page 40: ... Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colors icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and ...

Page 41: ...re most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel The indicator icons may appear differently depending on the service provider or model Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connect...

Page 42: ...ttery power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key or the Home key to turn on the screen Locked screen ...

Page 43: ... Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit Lau...

Page 44: ...panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Search for content or apps stored on your device Access the notification settings Quick setting buttons Preferred SIM or USIM card for each opti...

Page 45: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 46: ... keyboard functions Enter a space View more keyboard functions Changing the input language Tap Languages and types Manage input languages and select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard To change the keyboard type tap Languages and types select a language and then...

Page 47: ...gs Add an item from the clipboard Change the keyboard mode or size Open the text editing panel Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To paste text that you have previously copied tap Clipboard a...

Page 48: ...2 Tap Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries tap next to a dictionary and then tap Install to download it 3 View the definition in the dictionary pop up window To switch to the full screen view tap Tap the definition on the screen to view more definitions In the detailed view tap to add the word to your favorite words list o...

Page 49: ... Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free apps...

Page 50: ...r device When you open an app a pop up window may appear and request access to certain features or information Tap Allow on the pop up window to grant permissions to the app To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permis...

Page 51: ... and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character Access additional options Add the number to the contacts list ...

Page 52: ...Using speed dial Set speed dial numbers to quickly make calls To set a number to speed dial launch the Phone app tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set...

Page 53: ... send a message when rejecting an incoming call drag the Send message bar upwards and select a message to send If the Add reminder switch is activated a reminder will be saved to alert you of the rejected call one hour later To create various rejection messages launch the Phone app tap Settings Quick decline messages enter a message and then tap Missed calls If a call is missed the icon appears on...

Page 54: ...not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls During a voice call The following actions are available Access additional options Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Tap Resume call to retrieve the held call Bluetooth Switch to a Bl...

Page 55: ...te Turn off the microphone so that the other party cannot hear you Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Adding a phone number to Contacts Adding a phone number to Contacts from the keypad 1 Launch the Phone app and tap Keypad 2 Enter the number 3 Tap Add to Contacts 4 Tap Create contact to create a new contact or tap Update...

Page 56: ...ntact or tap Update existing to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contacts This allows you to view the caller s information when they call without having them listed in Contacts 1 Launch the Phone app and tap Recents 2 Tap a phone number 3 Tap Add tag enter a tag and then tap Add When a call comes from that numbe...

Page 57: ...ting a new contact 1 Launch the Contacts app and tap 2 Select a storage location and tap Select 3 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap Save ...

Page 58: ...contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the following ...

Page 59: ...e this feature you must sign in to your Samsung account The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Edit edit your profile and tap Save 3 Tap Tap here to share your profile ...

Page 60: ...members at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick c...

Page 61: ...n you are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the keyboard is hidden Enter recipients Enter a message Enter stickers Attach files Recipient Send the message 3 Tap to send the message ...

Page 62: ... tap Enter message enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen To add the phone number to Contacts tap Add to contacts Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers 2 Tap Inbox and select a contact or a phone number ...

Page 63: ... set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification reminders and then tap the switch to activate it Deleting messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number 3 Tap and hold a message then tap Dele...

Page 64: ...p the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options Refresh the current webpage Open the browser s tab manager View and manage the bookma...

Page 65: ...cret mode the device will change the color of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To set your registered biometric data as the lock method along with the password tap the Fingerprints switch to activate it Refe...

Page 66: ...t you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the email Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the top of the emails list Tap an email on the screen to read it If email syncing is dis...

Page 67: ... Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread t...

Page 68: ...may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not indicate device perfo...

Page 69: ...he front camera 1 On the shooting modes list tap Photo 2 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 3 Face the front camera lens 4 Tap to take a photo Applying filter and beauty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a photo 1 On the preview screen tap 2 Selec...

Page 70: ... even after you take a photo Video mode The camera adjusts the shooting options automatically depending on the surroundings to record videos easily 1 On the shooting modes list tap Video 2 Tap to record a video To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To use auto focus mode tap to cancel the manually set focus 3 ...

Page 71: ...p Pro Select options and customize the settings and then tap to take a photo Available options Select an ISO value This controls camera light sensitivity Low values are for stationary or brightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos Select an appropriate white balance so images have a true to life color range ...

Page 72: ...rea and the exposure area You can separate the focus area and the exposure area Tap and hold the preview screen The AF AE frame will appear on the screen Drag the frame to the area where you want to separate the focus area and the exposure area ...

Page 73: ...r you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empty sky or a plain wall 1 On the shooting modes list tap Panorama 2 Tap and move the device slowly in one direction 3 Tap to stop taking photos Night mode Take a photo in low light conditions without using the flash On the shooting modes list tap Night HDR mode T...

Page 74: ...s Edit modes and then tick Sports Live focus mode Take selfies that focus on your face by blurring the background 1 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 2 On the shooting modes list tap Live focus 3 Face the front camera lens 4 When Effect ready appears on the preview screen tap to take a photo Alternatively show your palm to the ...

Page 75: ...imer will appear When the time is up the device will take a photo To use various shooting options for the front camera tap Shooting methods and then tap the switches to activate them 5 Slowly swivel the device left and then right or vice versa to take a wide self portrait The device will take additional photos when the white frame moves to each end of the viewfinder window Make sure to keep the wh...

Page 76: ...his determines how light values are calculated Center weighted uses the light in the center portion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated center area of the shot to calculate the exposure of the shot Matrix averages the entire scene Camera settings On the preview screen tap Some options may not be available depending on the shooting mode Pictures R...

Page 77: ... when taken with the front camera without flipping them Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload...

Page 78: ...es and videos stored in your device You can also manage images and videos by album or create stories Viewing images 1 Launch the Gallery app and tap Pictures 2 Select an image Access additional options Delete the image Share the image with others Modify the image Add the image to favorites You can create an animated GIF or collage from multiple images On the list tap Create GIF or Create collage a...

Page 79: ...ous video Tap and hold to rewind Switch to the pop up video player Capture the current screen Rewind or fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change the screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness o...

Page 80: ...ear You can also view related content by tapping information on the screen File details Location information Auto created content Edit information People information Viewing photos or videos by category You can view photos and videos by category Launch the Gallery app tap Pictures or Albums and then drag the list downwards to select a category Videos View the videos saved in your device Favorites ...

Page 81: ...ery app and tap Albums 2 Tap Hide or unhide albums 3 Tap an album switch to hide Viewing stories When you capture or save images and videos the device will read their date and location tags sort the images and videos and then create stories To create stories automatically you must capture or save multiple images and videos Launch the Gallery app tap Stories and then select a story Creating stories...

Page 82: ...ete and tap Delete Syncing images and videos When you sync your Gallery app with Samsung Cloud photos and videos you take will also be saved in Samsung Cloud You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices Launch the Gallery app tap Settings and then tap the Sync with Samsung Cloud switch to activate it The Gallery app and Samsung Cloud will be sync...

Page 83: ... is turned off You can also check notifications for new messages or missed calls The brightness of the Always On Display may change automatically depending on the lighting conditions Setting how to display the Always On Display You can select how to display the Always On Display The Always On Display can be set to appear continuously or set the time to display the Always On Display Launch the Sett...

Page 84: ...een is locked you must unlock it to view notifications Controlling music playback on the Always On Display You can control music playback on the Always On Display 1 Launch the Settings app tap Lock screen FaceWidgets and then tap the Music switch to activate it 2 To control music playback on the Always On Display double tap the clock 3 Swipe to the left or right on the clock to move to the music c...

Page 85: ...the Settings app Lock screen Clock style Always On Display 2 Drag the types list to the left and select the type with an image on it 3 Tap and select an image To insert an animated GIF tap GIF and select a file 4 Tap Done Deactivating the Always On Display feature Launch the Settings app tap Lock screen and then tap the Always On Display switch to deactivate it ...

Page 86: ... run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view Split screen view 1 Tap the Recents key to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The selected app will launch in the upper window ...

Page 87: ... on the list of recently used apps press the Home key or tap the Back key and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the window will be maximized ...

Page 88: ...2 Swipe to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimize the window Close the app Maximize the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 89: ...amsung pay To use this feature you must sign in to your Samsung account and register your biometric data Refer to Samsung account and Fingerprint recognition for more information To make payments with Samsung Pay the device may be required a connection to aWi Fi or mobile network depending on the region This app s availability and supported features may vary depending on the region or service prov...

Page 90: ...ter your fingerprint to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com samsung pay La...

Page 91: ...tures 91 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a card to use ...

Page 92: ...the cards list swipe to the left or right to select the card you used Follow the on screen instructions to complete payment cancellation Samsung Health Introduction Samsung Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness You can also compare your step count records with other Samsung Health users compete wi...

Page 93: ... your health and fitness Compare your step count records with other Samsung Health users or compete with your friends Together Together allows you to set up step count goals and compete with your friends You can invite friends to walk together set target step counts compete in challenges and view your ranking On the Samsung Health home screen tap Together ...

Page 94: ...brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count You can check your current steps on the notification panel To turn off notifications on the Samsung Health home screen tap Settings Notifications and then tap the Current steps switch under Ongoing to deactivate it Alterna...

Page 95: ...on the server for data backup purposes Personal information may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Erase personal data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional...

Page 96: ...our feedback or post your comments you must sign in to your Samsung account Refer to Samsung account for more information Samsung Notes Create notes by entering text from the keyboard or by handwriting or drawing on the screen You can also insert images or voice recordings into your notes Creating notes 1 Launch the Samsung Notes app and tap 2 Select an input method from the toolbar at the top of ...

Page 97: ... or reminders in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Select a sticker to display with the event Set the duration Add more details Change the event s color 3 Tap ...

Page 98: ...nts with your accounts 1 Launch the Settings app tap Accounts and backup Accounts and then select the account to sync with 2 Tap Sync account and tap the Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in When ...

Page 99: ...ations list View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favorites list Fine tune the frequency View the list of favorite stations Record audio from the FM radio Turn the FM radio on or off Enter radio station frequency manually Search for an available radio station Playing through the speaker You ...

Page 100: ... Select the radio station you want from the stations list Voice Recorder Introduction Use this app to record or play voice memos Making voice recordings 1 Launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Start recording ...

Page 101: ...arch for files or folders tap Clock Introduction Set alarms check the current time in many cities around the world time an event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the ...

Page 102: ...unch the Clock app and tap World clock Creating clocks Tap enter a city name or select a city from the map and then tap Add To use the time zone converter tap Time zone converter Deleting clocks Tap and hold a clock tick clocks to delete and then tap Delete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop t...

Page 103: ... duration tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app View the calculation history To clear the history tap Clear history To close the calculation history panel tap Use the unit conversion tool You can convert various values such as area length or temperature into other units Display the scientific c...

Page 104: ...aded from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily Some features may differ depending on the model Open games with or without sound Downloaded apps Library panel View the game details Access additional options ...

Page 105: ... Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance and then drag the bar to select the mode you want Focus on power saving This saves battery power while playing games Balanced This balances the ...

Page 106: ...lock during game Lock some features during games Advanced game features Set additional features Screen touch lock Lock the touchscreen while the game is being played To unlock the touchscreen drag the lock icon in any direction Screenshot Capture screenshots Record Record your game sessions To stop recording tap Tap to stop recording on the notification panel Setting how to display incoming calls ...

Page 107: ... to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder Starting Reminder from Calendar Launch the Calendar app and tap Reminder The Reminder screen will appear and the Reminder app icon will be added to the Apps screen Creating reminders Create reminders with various methods Reminder will alert you if you create a reminder with a specified time or lo...

Page 108: ...ve at Done 5 Tap Save to save the reminder When you arrive at home the Water the flowers notification will appear Checking reminder notifications At the preset time or location a notification pop up window will appear Tap Complete or Snooze ...

Page 109: ...details select a reminder Editing reminder details Add or edit reminder details such as frequency date and time or location 1 On the reminders list select a reminder to edit and tap Edit 2 Edit the conditions and tap Save Reminder conditions Change the reminder s color Reminder information Add a checklist Add an image ...

Page 110: ...ft Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed Edit 2 Tick items to restore and tap Restore Reminders will be added to the reminders list and you will be reminded at the preset times Deleting reminders To delete a reminder drag the reminder to the right To delete multiple reminders tap and hold a reminder tick reminders to delete and then ta...

Page 111: ... notification panel and then tap Kids Home to activate it The Kids Home screen will appear When starting Kids Home for the first time or after performing a data reset follow the on screen instructions to complete the setup On the Kids Home screen select the app you want to use Access additional options Available apps Kids Gallery Kids Phone Kids Camera Your preset screen lock method or your create...

Page 112: ...estrict the usage time for Kids Home Daily usage View the daily usage time of Kids Home Activity View the activity history of Kids Home Frequently contacted View the frequently used contacts in Kids Home My kid s creations View the works created from the apps in Kids Home Allowed content Check the apps or content supported by Kids Home and add them Closing Kids Home To close Kids Home tap the Back...

Page 113: ...tors washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone To use SmartThings your smartphone and other devices...

Page 114: ...ce from the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Launch the SmartThings app 2 Tap Add device 3 Select a device type Or tap ...

Page 115: ...rol the device Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Launch the SmartThings app and tap Add new location 2 Enter the location name To set a location tap Geolocation to select a location on the map and tap Done ...

Page 116: ...form 6 Tap Save Adding automations You can also set an automation to operate devices automatically depending on the preset time the status of devices and more For example add an automation to turn on the audio automatically every day at 7 00 AM 1 Launch the SmartThings app 2 Tap and select a location 3 Tap Add automation 4 Tap under If set the activation conditions for the automation and then tap ...

Page 117: ... various sharing options The following actions are an example of sharing images You may incur additional charges when sharing files via the mobile network 1 Launch the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content...

Page 118: ...monitor When the image is sent to the recipients devices a notification will appear on their devices Tap the notification to view or download the image Google apps Google provides entertainment social network and business apps You may require a Google account to access some apps To view more app information access each app s help menu Some apps may not be available or may be labeled differently de...

Page 119: ...se or rent videos such as movies andTV programs from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 120: ...etooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files to device option Galaxy J7 Pro NFC and payment NFC enabled m...

Page 121: ...eaches your specified limit You can also activate the data saver feature to prevent some apps running in the background from sending or receiving data Refer to Data saver for more information SIM card manager dual SIM models Activate your SIM or USIM cards and customize the SIM card settings Refer to SIM card manager dual SIM models for more information Mobile Hotspot andTethering Use the device a...

Page 122: ...assword To prevent the device connecting to the network automatically select it from the list of networks and tap Forget If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and tap the switch t...

Page 123: ...i Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the image will be sent to the other device without the connection request procedure Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 Tap the...

Page 124: ...for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to ...

Page 125: ...the Gallery app and select an image 2 Tap Bluetooth and select a device to transfer the image to If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2...

Page 126: ...s a built in NFC antenna Handle the device carefully to avoid damaging the NFC antenna Reading information from NFC tags Use the NFC feature to read product information from NFC tags 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Place the NFC antenna area on the back of your device near an NFC tag The information from the tag appears Ensure that the d...

Page 127: ...reader To set the default payment app open the Settings screen and tap Connections NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Transfer data such as images or contacts with other devices by touching your device s NFC antenna to the other device s NFC antenna 1 On the Settings scree...

Page 128: ...ur data usage by preventing some apps running in the background from sending or receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select apps to use data without restriction tap Allow app while Data saver on and select apps ...

Page 129: ...anager dual SIM models Activate your SIM or USIM cards and customize the SIM card settings Refer to Using dual SIM or USIM cards dual SIM models for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM card for messaging Mobile data Select a SIM or USIM card for data services Confirm SIM card for...

Page 130: ...ice s mobile data connection with computers or other devices via Bluetooth USB tethering Use USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Sett...

Page 131: ...ata connection to access the Internet More connection settings Customize settings to control other connection features On the Settings screen tap Connections More connection settings Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to prin...

Page 132: ...nnections More connection settings Printing Download plugin 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the installed printer plug in The device will automatically search for printers that are connected to the sameWi Fi network as your device 5 Select a printer to add To add printers manually tap Add printer Printing content While viewing content...

Page 133: ... press theVolume key System sounds Set the device to sound for actions such as turning the screen on or off or controlling the touchscreen Advanced sound settings Optimize the settings for when media is being played Separate app sound Galaxy J7 Pro Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps For example ...

Page 134: ...app from the apps list Display Options Change the display and the Home screen settings On the Settings screen tap Display Brightness Adjust the brightness of the display Adaptive brightness Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions Blue light filter Activate the blue light filter and change the filter settings Refer to B...

Page 135: ...evice to launch a screen saver when the device is charging or connected to a dock Refer to Screen saver for more information Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen While you are watching HDR videos from HDR exclusive video services the blue light filter may not be applied 1 On the Settings screen tap Display Blue light filter and tap the Turn...

Page 136: ...he morning based on your current location Custom schedule Set a specific time to turn on and off night mode Changing the screen mode or adjusting the display color Change the screen mode or adjust the display color to your preference Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Adaptive display This optimizes the color range saturation and shar...

Page 137: ...e color adjustment bar towards Cool the blue color tone will increase When you drag the bar towards Warm the red color tone will increase Adjusting the screen tone by color value Increase or lower certain color tones by adjusting the Red Green or Blue value individually 1 On the Settings screen tap Display Screen mode Adaptive display 2 Tap Advanced settings 3 Adjust the R Red G Green or B Blue co...

Page 138: ... as small cards and overlap 3 Tap to select albums for displaying images 4 When you are finished tap the Back key To preview the selected option tap Preview When you tap the screen while your screen saver is displayed the screen will turn on Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device On the Settings screen tap...

Page 139: ...formation while the screen is turned off Refer to Always On Display Galaxy J7 Pro for more information Galaxy J7 Pro Clock style Change the type and color of the clock on the locked screen Roaming clock Change the clock to show both the local and home time zones on the locked screen when roaming FaceWidgets Change the settings of the items displayed on the locked screen Contact information Set the...

Page 140: ... using the pattern PIN or password you set 1 On the Settings screen tap Lock screen Smart Lock 2 Unlock the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setup Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Fingerprints Register your fingerprints to ...

Page 141: ...ust enter the password each time you turn on the device Galaxy J5 Pro Charge the battery before enabling this setting because it may take more than an hour to encrypt your data Encrypt SD card Set the device to encrypt files on a memory card If you reset your device to the factory defaults with this setting enabled the device will not be able to read your encrypted files Disable this setting befor...

Page 142: ...rint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognized unlock the device using the pattern PIN or password you set...

Page 143: ...metal objects such as coins keys and necklaces Covering the fingerprint recognition sensor with protective films stickers or other accessories may decrease the fingerprint recognition rate If the fingerprint recognition sensor is initially covered with a protective film remove it before using the fingerprint recognition sensor Ensure that the fingerprint recognition sensor and your fingers are cle...

Page 144: ...again Repeat this action until the fingerprint is registered 5 When you are finished registering your fingerprints tap Done Checking registered fingerprints You can check whether your fingerprint is registered by placing your finger on the fingerprint recognition sensor 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap C...

Page 145: ...delete and tap Remove Unlocking the screen with your fingerprints You can unlock the screen with your fingerprint instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap the Fingerprint unlock switch to activate it 4 On the locked screen place your finger on the fingerprint recognitio...

Page 146: ...g Pass To use this feature your device must be connected to aWi Fi or mobile network To use this feature you must sign in to your Samsung account Refer to Samsung account for more information The website sign in feature is only available for websites that you access via the Internet app Some websites may not support this feature Registered biometric data and saved payment card information are only...

Page 147: ...unt and then tap the Verify with Samsung Pass switch to activate it Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autofill 1 Open a website that you want to sign in to 2 Enter your user name and password and then tap the website s sign in button 3 When a pop up window asking whether you want to save the sign in informa...

Page 148: ... 2 Unlock the screen using the preset screen lock method 3 Tap Sign in and select a website or app from the list 4 Tap Edit and modify your ID password and the website s or app s name To delete the website or app tap Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pass To see the list of websites and apps th...

Page 149: ...nd tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your biometric data sign in information and app data registered to Samsung Pass Your agreement to the terms and conditions and your Samsung account will remain active 1 On the Settings screen tap Biometri...

Page 150: ...te secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customize the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location To use Secure ...

Page 151: ...ustomize icon Customize When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Samsung account Tap the button at the bottom of the locked screen and enter your Samsung account password Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not bei...

Page 152: ...ll be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app...

Page 153: ...nd Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instructions to complete the account setup Hiding Secure Folder You can hide the Secure Folder shortcut from the Apps screen Launch the Secure Folder app tap Settings and then tap the Show Secure Folder s...

Page 154: ...nd restore 2 Tap Add account and sign in to your Samsung account 3 Tap Back up Secure Folder data 4 Tick items you want to back up and tap Back up Data will be backed up to Samsung Cloud Restoring data 1 Launch the Secure Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Select the data types you want to restore and tap Restore Backed up da...

Page 155: ...n tap Accounts and backup Accounts Add your Samsung and Google accounts or other accounts to sync with Backup and restore Keep your personal information app data and settings safe on your device You can back up your sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely...

Page 156: ...images videos and events with Samsung Cloud and access it from other devices 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Settings Sync and auto backup settings Sync 3 Tap the switches next to the items you want to sync with You can check the saved data or change the settings by tapping Gallery Other synced data or Samsung Cloud Drive Backing up data You can back up your de...

Page 157: ...ettings screen tap Accounts and backup Samsung Cloud Restore data and then select a device you want Restoring data You can restore your backup data from Samsung Cloud to your device 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Restore data and select a device you want 3 Tick the data types you want to restore and tap Restore Google Configure settings for some features provi...

Page 158: ...e Direct share Set the device to display the people you contacted on the sharing options panel to allow you to share content directly Reduce animations Set the device to reduce the screen effects of certain actions such as opening or closing apps Motions and gestures Activate the motion feature and configure settings Refer to Motions and gestures for more information Game Launcher Activate the Gam...

Page 159: ...ce to mute incoming calls or alarms by facing the device s screen downwards Direct call Set the device to make a voice call by picking up and holding the device near your ear while viewing message or contact details One handed mode Activate one handed operation mode for your convenience when using the device with one hand This feature may not be available depending on the region or service provide...

Page 160: ...tifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a second app 1 On the Settings screen tap Advanced features Dual Messenger 2 Tap the switch of the app you want to disab...

Page 161: ... the device with a tap of your finger Battery Storage Security Memory Optimizing your device On the Settings screen tap Device care Optimize now The quick optimization feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Managing abnormal battery usage Scanning for crashed apps and malware ...

Page 162: ...ay not receive notifications from some apps that use power saving mode Power mode Select a power mode that suits your device usage purposes Tap Power mode and select an option Optimized Optimized for a balance between the device s performance and battery usage Medium power saving Activate power saving mode to extend the battery s usage time Maximum power saving In maximum power saving mode the dev...

Page 163: ... the Specification section for your device on the Samsung website Managing the memory To delete residual files such as cache tap Clean now To delete files or uninstall apps that you do not use any more select a category under User data Then tick items to select and tap DELETE or UNINSTALL Memory On the Settings screen tap Device care Memory To speed up your device by stopping apps running in the b...

Page 164: ...onditions On the Settings screen tap Device care Ultra data saving and then tap the switch to activate it Activate the Samsung Max data compression feature to compress Internet data when using the mobile network Select apps that are allowed to use the mobile data connection in the background View the amount of data used and saved for the set monitoring period You can change the data usage monitori...

Page 165: ...eset all your settings or only network settings or accessibility settings You can also set the device to restart at a preset time for device optimization Adding device languages You can add languages to use on your device 1 On the Settings screen tap General management Language and input Language Add language To view all the languages that can be added tap All languages 2 Select a language to add ...

Page 166: ...services View accessibility services installed on the device Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap Software update If emergency software updates are released for your device s security and to block new types of security threats they will be installed automatically without your agree...

Page 167: ...ed to the device such as safety information and the open source license Software information View the device s software information such as its operating system version and firmware version Battery information View the device s battery status and information Checking your device s IMEI information The International Mobile Equipment Identity IMEI is a unique number assigned to your device You can c...

Page 168: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 169: ...ched or damaged visit a Samsung Service Center Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Center Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 170: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provi...

Page 171: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 172: ...ay not work properly Your device supports multimedia files that are authorized by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following...

Page 173: ...k to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and s...

Page 174: ...tap the Apps button switch to activate it The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap next to the brightness adjustment bar and tap the Show control on top switch to activate it Samsung Cloud does not work Ensure that you are connected to a network ...

Page 175: ...ecording or storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All other tradem...