Samsung SM-W728Y, User Manual

Page 1: ...www samsung com User Manual English EU 02 2017 Rev 1 0 SM W728Y ...

Page 2: ... Cover 28 Controlling the touchscreen 30 Windows 38 Entering text 40 Screen capture 40 Device and data management 41 InstantGo Connected standby 41 External display Applications 43 Installing or uninstalling apps 44 Air Command 47 Samsung Notes 51 Samsung Flow 52 Book Settings 53 Samsung Recovery 56 ShowWindow Settings 58 Windows Settings 60 BIOS Setup utility Appendix 64 Troubleshooting 69 Window...

Page 3: ...media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading auto syncing or using location services depending on your data plan For large dat...

Page 4: ...rformance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged R...

Page 5: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 6: ... only available on supported models If the device becomes hotter than usual a device overheating message will appear To lower the device s temperature the screen brightness and the performance speed will be limited and battery charging will stop Running apps will be closed and you will only be able to make emergency calls until the device cools down If the device overheats or feels hot for a prolo...

Page 7: ...on or service provider The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may...

Page 8: ...t Touchscreen Microphone Front camera Light sensor Speaker Headset jack Multipurpose jack USB Type C Speaker Volume key Power key Camera indicator light Speaker GPS antenna NFC antenna Main antenna SIM card Memory card tray Main antenna Rear camera ...

Page 9: ...ne cards passbooks and boarding passes may be damaged by magnetic fields Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as cal...

Page 10: ... on the screen to access additional S Pen features S Pen button Hover the S Pen over the screen and press the S Pen button to display the air command features Tweezers Remove the S Pen nib with the tweezers when replacing the nib The supplied S Pen is already calibrated Do not calibrate the screen for pen input randomly Doing so may cause performance degradation or malfunction ...

Page 11: ...Basics 11 Replacing the S Pen nib If the nib is dull replace it with a new one 1 Firmly hold the nib with the tweezers and remove it 2 Insert a new nib into the S Pen ...

Page 12: ...e device may not recognise the S Pen actions Do not bend or apply excessive pressure with the S Pen while using it For more information about the S Pen visit the Samsung website Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods Use only Samsung approved chargers batteries and cables Unapproved chargers or cables can c...

Page 13: ...ary depending on the status of your device and the charging conditions The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions Reducing the battery consumption Your device provides various options that help you conserve battery power When you are not using the device switch to sleep mode by pressing the Power key Activate battery saver mode C...

Page 14: ...may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the battery gets hotter than usual the charger may stop charging If you charge...

Page 15: ...g is not responsible for any damages or inconveniences caused by lost or stolen cards Some LTE services may not be available depending on the service provider For more information about service availability contact your service provider 1 Insert the ejection pin into the hole on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damage...

Page 16: ...leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray ...

Page 17: ...ing an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognise the card If the device does not recognise your memory c...

Page 18: ...the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled 3 Place a memory card on the tray with the gold coloured contacts facing downwards ...

Page 19: ... the tray slot 3 Remove the memory card 4 Insert the tray back into the tray slot Do not remove the memory card while the device is transferring or accessing information Doing so can cause data to be lost or corrupted or damage to the memory card or device Samsung is not responsible for losses that result from the misuse of damaged memory cards including the loss of data Formatting the memory card...

Page 20: ...urn off the device tap Shut down InTablet mode tap Shut down Alternatively press and hold the Power key until Slide to shut down your PC appears and then drag the screen downwards Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hospitals Restarting the device If your device is frozen and unresponsiv...

Page 21: ...ard Cover your device will enter sleep mode When you open the cover and set the device in position using the stand the touchscreen will turn on To change the settings tap Settings System Power sleep Additional power settings Choose what closing the lid does and then configure the When I close the lid settings Keyboard Cover Connector Keyboard Touchpad NFC tag Stand Do not remove keycaps from the k...

Page 22: ...on the keyboard and then set the device in position Make sure that the Keyboard Cover is securely attached to your device If not check the location of the keyboard dock port and reconnect the Keyboard Cover to your device 2 Attach the device to the stand 2 1 You can attach the device to the stand in 4 different angles ...

Page 23: ... the keyboard cover do not apply excessive force Hot keys Use hot keys to easily use features and change settings such as brightness and volume To use hot keys simultaneously press and hold the Fn key and press a hot key If you lock the Fn key you can use hot keys without pressing the Fn key To lock the Fn key tap the Fn Lock key The Fn Lock key will automatically unlock when you reconnect the dev...

Page 24: ...e audio F7 Adjust the volume F8 F9 Turn the keyboard backlight on or off F10 Open the task view screen F11 Hide or show currently open windows F12 Activate or deactivate flight mode Perform the same function as the right buttons of a mouse Touchpad Use the touchpad to move the cursor or select items The left and right buttons of the touchpad function the same as the left and right buttons of a mou...

Page 25: ...touchpad functions Moving To move the cursor move your finger on the touchpad Clicking Tap the touchpad or press the left click button or Double clicking Double tap the touchpad or press the left click button twice or ...

Page 26: ...right click function Alternatively tap the touchpad with two fingers or Dragging To move an item select and drag it to the target position while pressing and holding the left click button Alternatively double tap and hold the item and then drag it to the target position ...

Page 27: ... Configuring touchpad settings Configure touchpad settings to use the touchpad more efficiently Tap Settings Devices Mouse touchpad and configure the settings under Touchpad Locking and unlocking the touchpad Press and hold the Fn key and press the F5 key to lock or unlock the touchpad If the touchpad was locked when it was disconnected it will still be locked when you reconnect the Keyboard Cover...

Page 28: ...evice may not recognise touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers or the S Pen when you use the touchscreen Tapping To open an app to select a menu item to press ...

Page 29: ...hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position Double tapping Double tap on a webpage or image to zoom in Double tap again to return ...

Page 30: ...t on a webpage map or image to zoom in a part Pinch to zoom out Windows MicrosoftWindows is an operating system that is used to control a computer Images and available features may differ depending on the model and operating system This manual is designed forWindows 10 and content may differ depending on the OS version The image displayed on the desktop screen may differ between models and OS vers...

Page 31: ...tap Delete Taskbar The bottom area of the screen is the taskbar You can access the Start menu launch the search box view notification icons and more on the taskbar Shortcuts Task view Start menu Notification icons Search box Managing shortcuts To add a shortcut on the taskbar tap tap and hold an item tap More Pin to taskbar To delete a shortcut tap and hold a shortcut and then tap Unpin from taskb...

Page 32: ...a is supported in your region it will launch when you tap the search box Cortana will help you find things on your device manage your schedules and more Enter a keyword or question into the search field to search for something set a reminder and more This feature may not be available depending on the region and language settings Start menu On the taskbar tap to open the Start menu From the Start m...

Page 33: ...hold a tile and then tap Multi desktop Multi desktop allows you to work on various tasks at the same time via multiple desktops You can use different desktops for a variety of purposes Creating new desktops 1 On the taskbar tap Alternatively swipe from the left edge of the screen 2 Tap New desktop A new desktop will be added You can select a desktop from the list displayed at the bottom of the scr...

Page 34: ...it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen press the Power key and drag the locked screen upwards You can change the way that you lock the screen to prevent others from accessing your personal information On the taskbar tap Settings Accounts Sign in options and then select a screen lock method The device requires an un...

Page 35: ...ing a pattern on the taskbar tap Book Settings Pattern Log in and then tap the switch to activate it Draw a pattern by connecting four dots or more and then draw the pattern again to verify it ACTION CENTRE You can view new notifications fromWindows and apps and use quick action buttons Quick action buttons allow you to easily adjust frequently used settings such as activatingWi Fi To open the act...

Page 36: ...nd hold a button and then tap Go to settings You can change the top four buttons On the taskbar tap Settings System Notifications actions and then change quick action buttons under Quick actions Split screen view InTablet mode you can open two windows at the same time in the split screen view by selecting windows from the task view screen Some apps may not support this feature 1 On the taskbar tap...

Page 37: ...nap left or Snap right Adjusting the window size Drag the handle between the windows left or right to adjust the size of the windows Help To access help information tap Get Started You can check the help information after connecting to the Internet ...

Page 38: ...en keyboard in PC mode on the taskbar tap Text entry is not supported in some languages To enter text you must change the input language to one of the supported languages Break to the next line Move the cursor Delete a preceding character Enter numbers and punctuation marks Enter uppercase For all caps tap it twice Enter emoticons Switch to the floating keyboard Enter a space Change the input lang...

Page 39: ...ding on the region or service provider Switch to the standard keyboard If this feature is not activated on the taskbar tap Settings Devices Typing and tap the Add the standard keyboard layout as a touch keyboard option switch to activate it Copying and pasting 1 Drag your finger across text to select it 2 Tap and hold the text to display the options 3 Tap Copy or Cut The selected text is copied to...

Page 40: ...allows you to write on captured screenshots To select and capture a specific area use Smart select Refer to Screen write and Smart select for more information Device and data management Updating the device Keep the device up to date by downloading and installing updates such as service packs and patches for the operating system and other Microsoft apps The device is set to download and install upd...

Page 41: ...t also allows the device to wake from sleep instantly faster than the traditional sleep and hibernation states Connected standby consumes more battery power than the traditional sleep mode To disable this feature tap Settings System Power sleep Additional power settings Choose what the power button does and then set the When I press the power button and the When I close the lid settings to Hiberna...

Page 42: ...ies to enable the feature Compatible accessories include HomeSync and an AllShare Cast dongle 1 On theTV activate the screen mirroring feature 2 On the action centre panel tap Connect The detected devices are listed 3 Select a device to connect to Your device s screen appears on theTV screen 4 Open or play a file and then control the display with the keys on your device This feature may not be ava...

Page 43: ...or a keyword Select an app to view information about it To download free apps tap Free To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings and then tap the Update apps automatically when I m onWiFi switch to activate or deactivate it Uninstalling apps Some apps cannot be uninstalled 1 On the taskbar t...

Page 44: ...otes and create a new note Refer to Samsung Notes for more information View all notes Launch Samsung Notes and view all notes Smart select Collect content quickly Refer to Smart select for more information Screen write Capture edit and write memos on screenshots and then share them Refer to Screen write for more information ShowWindow Select an area on the screen and show it in full screen mode on...

Page 45: ...en the Air command panel and tap Smart select 2 Select a desired shape icon on the toolbar and drag the S Pen across the content you want to select 3 Edit the selected area using various editing options Pen mode Eraser mode Undo Redo Recognise and extract text from the selected area Save the selected area Share the selected area with others Automatically reshape the selected area ...

Page 46: ... write The current screen is automatically captured and the editing toolbar appears on the screen 2 Write a memo on the screenshot 3 Select an option to use with the screenshot Recognise and extract text from the screenshot Crop the screenshot Share the screenshot with others Save the screenshot It is not possible to capture a screenshot while using some apps ...

Page 47: ... the taskbar tap Samsung Notes All notes You can also open the Air command panel and tap the Create note shortcut 2 Select an input method from the toolbar at the top of the screen and compose a note Tap Image to insert an image by selecting from File Explorer Write or draw with pens Paint with brushes Insert an image 3 When you are finished composing the note tap Save ...

Page 48: ...r mode Extend the page Changing the pen settings When writing or drawing on the screen you can change the pen type line thickness or pen colour Change the pen colour Change the line thickness Change the pen type Select a new colour using the colour picker Using the line eraser 1 When you want to erase handwriting from a note tap Eraser ...

Page 49: ...ressing and holding the S Pen button Even with a smaller eraser you may still not be able to precisely erase the intended part Editing handwritten notes Edit handwritten notes using various editing options such as cutting moving resizing or transforming 1 When there is handwriting on the note tap Select To change the shape of the selection tap Select once more 2 Tap or draw a line around the input...

Page 50: ...input to the front To back Send the input to the back Painting with brushes On the note composer screen tap Brush to paint with various brushes When you are finished tap Done to insert your painting into the note Undo Redo Insert the painting into the note Select a new colour using the colour picker Eraser mode Change the brush colour Change the brush s radius or opacity Inserting images into a no...

Page 51: ...ed download it from app stores This feature is only available on some Samsung Android devices To use this feature you must register your fingerprint on your smartphone Connecting your tablet and smartphone 1 On your smartphone launch Samsung Flow and then tap the switch to activate it If you have not registered your fingerprint a pop up window requesting to add a fingerprint will appear 2 On your ...

Page 52: ...e from your tablet Sharing contents You can share your smartphone s contents with your tablet Book Settings Samsung integrated settings application offers various settings functions 1 On the taskbar tap Book Settings 2 Select an option to configure the corresponding function Pen Select an app to launch when you press the S Pen button while hovering the S Pen over the screen Pattern Log in Set a pa...

Page 53: ...nsure you back up important data regularly If necessary back up important data to an external storage device before restoring the system When you launch the application for the first time read and accept theTerms and Conditions when they display on the screen Restoring to factory default Restore the device to its factory default settings Before performing a factory data reset ensure you back up al...

Page 54: ...age device 2 On the taskbar tap Samsung Samsung Recovery 3 Tap Backup management New backup 4 Enter backup information and select the external storage device 5 Tap Backup 6 When the backup start window appears tap Yes 7 When the backup complete window appears tap OK When the backup is finished the backup image will appear on the backup management screen ...

Page 55: ...ect a backup point saved on an external storage device to restore the device to that point 1 Connect the external storage device to your device 2 On the taskbar tap Samsung Samsung Recovery 3 Tap Backup management select a backup image and then tap Recover 4 Tap Recover ...

Page 56: ...old separately You can also wirelessly connect the devices Refer to Screen mirroring for more information 2 On the taskbar tap Samsung ShowWindow 3 Tap Start A white frame for selecting an area will appear Start is activated only when the display mode is set to Extend Press and hold the Fn key and press the F4 key simultaneously and then press the F4 key again to select Extend 4 Drag to select an ...

Page 57: ...g Undo Redo Eraser Highlighter While using the pen or highlighter tap the desired icon again to change the colour or line thickness Setting the connection notification You can set the device to display a notification which prompts you to use ShowWindow when an external device is connected Tap and tap the Auto launch switch to activate it ...

Page 58: ...e personalised by configuring various setting options On the taskbar tap Settings To search for settings by entering keywords tap the search field at the top of the screen The available options may vary depending on the region or service provider System Change the system settings On the Settings screen tap System ...

Page 59: ...theme On the Settings screen tap Personalisation Accounts Change the account settings On the Settings screen tap Accounts Time language Change settings to control how the device displays the time and date and select your country or region On the Settings screen tap Time language If the battery remains fully discharged or removed from the device the time and date is reset Ease of Access Change sett...

Page 60: ... is the program that starts the operating system when you turn on your device Access the BIOS setup screen to set a boot password perform battery calibration and more Be careful when changing BIOS settings Incorrect changes may cause the system to malfunction or crash The BIOS setup screens menus and items may appear differently depending on the model and BIOS version To enter the BIOS screen the ...

Page 61: ...tems Setup tools Setup tools Help View the help information for the BIOS setup Default Restore the device to the default settings Restore Undo changes Save Save the changes and restart the device Exit Restart the device without saving the changes Setup menus SysInfo View the basic specifications of the device Advanced Configure the advanced settings and perform the battery calibration Security Con...

Page 62: ...e password will be deactivated automatically if the supervisor password is removed HDD Password This password is required to access the hard disk drive HDD from another computer This password may not be supported depending on the model Do not forget your password or expose it to others If you forget your supervisor password or HDD password contact a Samsung Service Centre If you forget your user p...

Page 63: ... battery is charged or discharged repeatedly over a short period the actual battery power and the detected remaining battery power may be different Performing a battery calibration will discharge the battery completely to ensure more accurate battery level detection The battery calculation will take three to five hours The time may differ depending on the remaining battery level 1 Fully charge the...

Page 64: ... or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals...

Page 65: ...rformance may be affected Use the device with the Keyboard Cover connected Your device freezes or has fatal errors Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive pres...

Page 66: ...o another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving...

Page 67: ...r feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Centre Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring fi...

Page 68: ... by other devices may not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Another Bluetooth device is not located Ensure that treless feature is activated on your device Ensure that the Bluetooth wireless f...

Page 69: ...rect position using the stand of the Keyboard Cover Refer to Keyboard Cover for more information A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly Windows recovery function If the Samsung Recovery app is not supported re...

Page 70: ...o remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contract or tort including negligence which may arise from failure to precisely follow these warnings and instructions other than death or personal injury caused...

Page 71: ... of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a new model device is available for sale to the it does not exceed the exposure limit established by ...

Page 72: ...correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The device may cause TV or radio interference if used in close proximit...

Page 73: ... potential harmful interference for Mobile Satellite Services MSS in the US WIFI Access Points that are capable of allowing your device to operate in 802 11a n ac mode 5 15 5 25 GHz band are optimized for indoor use only If your WIFI network is capable of operating in this mode please restrict your WIFI use indoors to not violate federal regulations to protect Mobile Satellite Services ...

Page 74: ...trieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Microsoft MS DOS andWindows are trademarks or registered trademarks of the Microsoft Corporation Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi CERTIFIED and theWi Fi logo are regist...