Appendix
trouBlesHootinG
Symptom
Countermeasures
What can I do if the system does not detect
the HDD?
•
Check if the power supply system is properly connected and data cord and power cables are securely
connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported
by referring to the specifications or descriptions.
I have changed the password but forget
the new password, how can I access the
system?
•
If you forget system password, please consult with our technical personnel. We strongly suggest user
to set password easy to be remembered and relatively safe. If you have safety requirement, please do
not set very simply password, such as 000000. Password MUST be 8~13 characters long, and the
combination of two kinds of characters at least.
We see abnormal video signal or even no
video signal by connecting the NVR and
camera together. Power supply for both
devices is OK. What is wrong?
•
Check network cable at NVR side to see if the cable is firmly connected and if it is worn out and needs
to be replaced.
How to prevent NVR from being influenced
by heat?
•
The NVR needs to dissipate heat while it is running. Please place the NVR in a place with good air
circulation and away from heat sources to ensure stability and life of the NVR.
The remote controller doesn’t work while
the monitor screen is OK and panel keys are
functional. Why?
•
Operate again by aiming the remote controller at the IR receiver on front panel. If it still doesn’t work,
please check if the batteries in the remote controller are dying. If not, check if the remote controller is
broken.
I want to take out HDD from my PC and
install it in NVR. Can it work?
•
All HDDs supported by the system can be used. But remember, once NVR runs, the data on your HDD
will be lost.
Can I playback while recording?
•
Yes. The system supports the function of playing while recording.
Can I clear some records on HDD of NVR?
•
In consideration of the file security, you may not clear part of records. If you want to remove all the
records, you can format HDD.
Why can’t I log in NVR client?
•
Please check if the network connection settings are correct and RJ-45 port is with good contact. And
check if your account and password are correctly input.
Why can’t I find any records during playback?
•
Please check if the data line connection for HDD is OK and system time is properly adjusted. Try a few
times and restart. If it still doesn’t work, check if the HDD is broken.
Why doesn’t dynamic detection work?
•
Please check if the motion detection alarm setting at IPC side is correct. Confirm if motion is enabled,
motion area is set up, and motion sensitivity level is too low.
Why does buzzer keep alarming?
•
Please check the alarm setting, check if motion detection function is enabled and object motion is
detected all the time. Besides, refer to corresponding HDD alarm setting.
Why can’t I stop recording by pressing
“STOP” button or click “Stop Recording” in
context menu?
•
Pressing Stop button can only stop manual record. If you want to stop Scheduled recording
in certain time quantum, please change the setting to No Record. To stop Startup recording, please
change record mode to scheduled recording or manual recording. Then you may stop recording by the
prescribed methods. And another way of stopping recording is to set channel in record setting as Off.
English
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Appendix
