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troubleshooting

troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting.

PROBLEM

SOLUTION

My card is not read properly.

1)   Check the rated voltage specifi ed in the user manual and the catalog.

2)   Ensure that the card must comply with the PSK (125KHz) format provided by 

Samsung.

       - Cards of 13.56MHz format can not be used.
           (Contact the card retailer regarding the card format.)

3)   If the problem persists, contact the nearest customer service for your assistance.

When I turn on the product, it sounds a 
beep with dimly turned on indicator.

1)   Ensure that you are using a larger-capacity adaptor than specifi ed in the user 

manual or the catalog, which should cover the rated current consumption of the 
reader. If you are using multiple readers that are connected to one adaptor, 
make sure that the adaptor should be large enough to cover the current 
consumption multiplied by the reader count.

2)   Even with a large adaptor enough to supply adequate power, if the power cable 

is not a dedicated line (such as communication line or UPT cable), or if it’s so 
long to cause power loss, you’d better replace it with a dedicated line or reinforce 
it.

3)   If the problem persists, contact the nearest customer service for your assistance.

The read range (R/R) of the card differs 
each time the product reads the card.

1) 

 The characteristics of a card are determined by the nature of the coils used and in the 
manufacturing process engaged by the card manufacturer. So what you do fi rst is to check 
that the cards in use are made by the same manufacturer.
If you are using cards from different card makers, the read range (R/R) differs by 
the card, which is the result of normal operation.

2)  

If you encounter a different read range for each card that is made by the same manufacturer, 
please contact the nearest customer service.

Summary of Contents for SSA-R2000

Page 1: ...RFID Reader user manual SSA R2000 imagine the possibilities Thank you for purchasing this Samsung product To receive more complete service please visit our website www samsungsecurity com ...

Page 2: ...ns metal parts etc or containers filled with water on top of the controller Doing so may cause personal injury due to fire electric shock or falling objects Do not install the unit in humid dusty or sooty locations Doing so may cause fire or electric shock If any unusual smells or smoke come from the unit stop using the product In such case immediately disconnect the power source and contact the serv...

Page 3: ...antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 7 8 9 1 2 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth...

Page 4: ...TALLATION AND EXTERNAL CONNECTION 8 8 Installation 9 Precautions on installation 10 External Connection INITIALIZATION 11 11 Output Format 12 Basic Operations OUTPUT FORMAT 13 13 WIEGAND Output 14 RS 232 Output 15 4 8 BIT BURST Output Format TROUBLE SHOOTING 16 16 Trouble Shooting PRODUCT SPECIFICATION 17 17 Product Specification ...

Page 5: ...ange LED indicators and the Piezo buzzer ensure reliable and accurate operation 125 KHz Proximity PIN Reader PSK Modulation 26 bit Wiegand RS 232 Data Output 4 8 Bit Burst Output Format supported Numeric Keypad with Backlighting for Night Operation Control of External LED Indicators Control of External Buzzer Tamper Switch Reverse Polarity Protection WHAT S INCLUDED Check if the following items ar...

Page 6: ... to the power cable 4 6 PIN Connector Can be connected to Wiegand RS 232 communication cables 5 8 PIN Connector Connected to the tamper LED and buzzer control connection cables 6 Output Selection Switch Switch that allows you to select an output from 8 bit 4 bit Burst and Wiegand 7 Tamper Switch Tamper switch 8 Fixing Screw Screws for fixing the devices X Y Z _ lzj lu W zzhTyYWWW 3 4 7 8 5 6 ...

Page 7: ...or Tamper Switch NC Tamper NC Green with White Stripes Tamper Switch COM Tamper COM Gray LED Control Red LED Control White with Red Stripes LED Control Green LED Control Yellow LED Control Orange LED Control Blue with White Stripes Buzzer Control BUZZER Control Blue Not Used Not Used Pink Not Used Not Used Sky Blue CABLE SELECTION Item Cable Type 1 Power DC12V Belden 9409 18 AWG 2 Conductor Unshie...

Page 8: ...he wall mount by inserting the main unit s cables into the center hole and pushing the main unit towards the wall mount Once the main unit is fixed with the wall mount it will not be loosened Please check if the device is operating properly before fixing it If you try to remove the wall mount once it is fixed the lock parts of the wall mount will break resulting in a situation where the whole wall mo...

Page 9: ...re than one reader side by side or front and back the read range may be reduced In this case if you present a card to one reader the other reader may recognize the same card meaning both readers read the same card simultaneously To avoid this problem keep at least 20 cm of space between the two readers zzhTyYWWW X Y Z _ lzj lu W Spacer Reader Metal Wall BACK TO BACK INSTALLATION SIDE BY SIDE INSTA...

Page 10: ...e 12 Buzzer Control Enables you to turn on or off the buzzer To control the buzzer connect the blue line to the controller s output relay see page 12 Tamper Control Connect the COM port gray line of the product s tamper switch to GND connect the NC port green with white stripe of the tamper switch to the input port of the controller RS 232 Connection Connect to the COM port of the PC Connect pin 2...

Page 11: ...at use the switch on the rear of the product See the table below to make adjustment as needed Output Format SW 1 SW 2 Output Format of Card Output Format of Keypad ON ON 26bit Wiegand RS 232 8bit Burst Default ON OFF 26bit Wiegand RS 232 26bit Wiegand RS 232 OFF ON 26bit Wiegand RS 232 26bit Wiegand RS 232 OFF OFF 26bit Wiegand RS 232 4bit Burst Switch 1 and 2 of SW are set to ON by default Before...

Page 12: ...n off the indicators according to the I O settings of the controller which can be applied to various situations For more information about the I O settings of the controller refer to the user manual of the controller Connect the yellow line for the green indicator or the blue with white stripes for the orange indicator to the COM port of the controller Buzzer Control Connect the buzzer control inp...

Page 13: ...ND OUTPUT Timing Diagram Data Type 26 bit Bit 1 Even Parity bit 2 bit 13 Bit 2 9 Facility Code 000 255 Bit 10 25 ID Number 00000 65 535 Bit 26 Odd Parity bit 14 bit 25 100us 1ms DATA 0 DATA 1 1 2 3 5V 0V 0V 5V 0 LOGIC 1 1 1 0 0 n 2 n 1 n n 34 or26 ...

Page 14: ...ar END 0x03H LRC Check the following settings Baud Rate 9600bps Data Bit 8 Parity Bit None Stop Bit 1 LRC This is the result of XOR operation of each byte from Start to End M Mark 1 Space 0 15V LSB 0 1 1 0 0 0 0 0 0 MSB 3V 3V 15V 0V Data packet corresponding to ASCII character A Start Bit 2 Stop Bits 8 Data Bits Indeterminate Region ...

Page 15: ...10 6 1 0001 1 7 0111 7 2 0010 2 8 1000 8 3 0011 3 9 1001 9 4 0100 4 ESC 1010 A 5 0101 5 ENT 1011 B 8Bit Burst Output Format Keypads Binary Hexa Keypads Binary Hexa 0 11110000 F0 6 10010110 96 1 11100001 E1 7 10000111 87 2 11010010 D2 8 01111000 78 3 11000011 C3 9 01101001 69 4 10110100 B4 ESC 01011010 5A 5 10100101 A5 ENT 01001011 4B ...

Page 16: ...one adaptor make sure that the adaptor should be large enough to cover the current consumption multiplied by the reader count 2 Even with a large adaptor enough to supply adequate power if the power cable is not a dedicated line such as communication line or UPT cable or if it s so long to cause power loss you d better replace it with a dedicated line or reinforce it 3 If the problem persists cont...

Page 17: ...ontrol Output Port 26bit Wiegand 4 8bit Burst for PIN Selectable LED Indicator 3 LED Indicators Red Green and Orange Beeper Piezo Buzzer Keypad 12 Key Numeric Keypad with Back Lighting Operating Temperature 30 C to 50 C Operating Humidity 10 to 90 Relative Humidity Non Condensing Color Material Silver with Black Polycarbonate Dimension W x H x D mm 87 0 x 109 0 x 31 0 Weight 160g ...

Page 18: ...Waste Electrical Electronic Equipment Applicable in the European Union and other European countries with separate collection systems This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environ...

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