Samsung SVMi-16E, General Description Manual

Page 1: ...liminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the liabilities for damages arising from the erroneous interpreta tion or use of information presented in this guide ...

Page 2: ...ce to make any changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2004 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechani cal including recording taping photocopying or information retrieval systems without express written permission of the publish...

Page 3: ...1 Power Supply 2 1 DL1 and DL2 Connectors 2 1 Unmarked Connectors 2 1 The Serial Interface 2 2 Data Storage Device 2 2 Back Up Adapter 2 2 SVMi 2E 2 3 Main Board Mother Board PCB 2 3 The Serial Interface 2 3 Reset Button 2 3 i Button 2 3 Data Storage Device 2 4 Back Up Adapter 2 4 SVMi 4E 2 5 Main Board Mother Board PCB 2 5 The Serial Interface 2 5 Reset Button 2 5 Daughter Card 2 5 Upgrade Key 2 ...

Page 4: ...PM 2 10 Types of VPM 2 11 Software Features Feature List 3 1 System Features 3 1 Auto Attendant Features 3 1 Access Manager 3 2 Voice Mail Features 3 2 Administration Features 3 4 Audiotex Features 3 4 Fax Features 3 5 VoiceForm Questionnaire Q A Features 3 5 Feature Descriptions 3 6 System Features 3 6 Auto Attendant Features 3 7 Access Manager 3 9 Voice Mail Features 3 11 Administration Features...

Page 5: ... total handling 4 calls simultaneously The SVMi 4E is equipped with 4 ports and can handle 4 calls simultaneously There is no Port upgrade avail able on this unit SVMi 8E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously The SVMi 8E can be upgraded to 8 Ports by adding a 4 Port VPM handling up to 8 calls simultaneously The SVMi 16E is equipped with 8 P...

Page 6: ...ith Compact Flash installed on the SVMi 8E or about 15 hours with Compact Flash installed on the SVMi 16E Message Storage Capacities may vary from installation to installation Number of custom Prompts and Personal greetings recorded can effect the overall Message Storage Capacity Also Audiotex and Fax appli cations can decrease the overall Message Storage Capacity Message Storage Capacities are re...

Page 7: ...10 000 mailboxes SVMi 16E SVMi 8E SVMi 4E SVMi 2E SVM 400E Port Upgrade Type VPM E and or VPMF E VPM E and or VPMF E N A i Button N A Ports 8 12 16 4 8 4 2 4 2 Compact Flash Size 256 MB 256 MB 256 MB 64 MB 64 MB Compact Flash MSG Storage 15 Hrs 15 Hrs 15 Hrs 2 5 Hrs 2 5 Hrs Hard Drive Size 2G Partition 2G Partition N A N A N A Hard Drive MSG Storage 140 Hrs 140 Hrs N A N A N A Mailboxes Virtually ...

Page 8: ... may be forwarded from the station according to various conditions busy no answer or all the time The system will answer calls with a custom greeting in the Subscriber s mailbox owner s own voice The caller can then leave a message The Subscriber mailbox owner can access the mailbox from any location with a DTMF phone and retrieve their messages Many options are available to handle the message SVM...

Page 9: ...n internal Power Supply that uses a standard PC AC Power Cord for connectivity to a standard 110V 60Hz AC outlet The On Off switch is built onto the Power Supply The On Off switch must be in the ON position for normal system operation Turning the Power Switch OFF will immediately disconnect any callers connected to the SVM 400E NOTE Since pushing the Power Switch to the OFF position during operati...

Page 10: ...rage device consists of Compact Flash CF The current size of this CF is 64 MB This allows for the Operating System Application Software and all the Prompts Greetings and Message Storage The CF for the SVM 400E is available only from SAMSUNG Back Up Adapter Optional The Back Up Adapter allows the removable CF to be installed in the PCMCIA card slot of a Laptop PC When this is done a back up may be ...

Page 11: ...cated on the component side of the PCB to the left of the SIO is the reset button Pressing this will immediately restart the SVMi 2E system and will disconnect any calls in progress NOTE Since pressing the RESET button during operation will disconnect all callers and immediately restart the SVMi 2E it should only be used as directed Pressing this button when the system is performing Disk I O could...

Page 12: ...l the Prompts Greetings and Message Storage The CF for the SVMi 4E is available only from SAMSUNG Back Up Adapter Optional The Back Up Adapter allows the removable memory card to be installed in the PCMCIA card slot of a Laptop PC When this is done a back up may be made of the customer database This item is available from www sandisk com or Insight Direct Hardware Description 2 4 ...

Page 13: ... be used as directed Pressing this button when the system is performing Disk I O could result in data loss or file corruption This button should not be pressed if the SVMi 4E is actively processing calls Daughter Card Standard The Daughter Card is a small hardware device that piggy backs onto the main SVMi 4E PCB The Daughter Card comes in two configurations Either will provide the same functional...

Page 14: ...Mi 4E Upgrade Key is proprietary to the SVMi 4 and SVMi 4E It can NOT be used on any other SVM SVMi E or non E Series Products Data Storage Device Memory The Data Storage device consists of Compact Flash CF The current size of this CF is 256 MB This allows for the Operating System Application Software and all the Prompts Greetings and Message Storage The CF for the SVMi 4E is available only from S...

Page 15: ...or database back up The connector is called the LAN connector The main purpose for this connector is for system file transfer Back up and Restore as well as for use with E Mail Gateway func tionality The SVMi 8E and SVMi 16E are designed to back up and restore data to the customer provided LAN or directly to a PC or Laptop connected to this LAN connector The E Mail Gateway functionality is used to...

Page 16: ...rt 5 thru 8 are off hook If you were to reset or turn the power off you would disconnect the caller connected to the active port s VM3 Status LED SVMi 8E Only This LED is currently not in use AP D and SD Status LEDs SVMi 16E Only The Status LEDs show the operating status of the card A status of green indicates SVMi 16E is down and it is safe to power off the switch A status of red indicated the SV...

Page 17: ... a problem or upgrade It is held in place on the SBC by 4 screws The Hard Disk Drive is connected to the SBC with a ribbon cable Note that the connector on the Hard Drive has 4 extra pins on the end of the connector Do not use these pins Compact Flash The Compact Flash is used in the same way as the Hard Drive and is also only available from SAMSUNG The cur rent Compact Flash on the SVMi 8E provid...

Page 18: ...SVMi 8E SVMi 16E products The VPM is used to Move the digital speech and fax information between the SVMi 8E SVMi 16E system and the phone system Generate and detect DTMF Record and play back speech Each VPM has 4 channels This means that for each VPM installed up to four additional simultaneous callers can be connected to the SVMi 8E SVMi 16E The VPM is attached to the SBC by an edge connector Th...

Page 19: ...ce Processing Module with 1 Port Fax Support This add on card provides 4 channels of voice otherwise known as ports It allows 4 simultaneous callers to use the services of the SVMi 8E SVMi 16E Any one of these ports can use the fax services of the SVMi 8E SVMi 16E card One of these cards may be added to the SVMi 8E and up to two of these cards can be added to the SVMi 16E On the SVMi 16E you can u...

Page 20: ...SVMi 4E are NOT Expandable I Fax Detection and Transfer I Flexible Numbering Plan I Individually Defined Mailboxes and Extensions I Keyset Display and Soft Key Support I MOH Supply I Multiple Mailbox Support I Operating Mode Oriented Call Processing I Operating Mode Override I Proprietary Design I Recordable System Prompts I Schedule Table I Synchronized Clock AUTO ATTENDANT FEATURES I Alphabetic ...

Page 21: ...Multiple Personal Greetings 9 I Night Intercept I Night Personal Greeting I Park and Overhead Page I Personal Customized Options I Retrieve Public Caller from Hold I Screened Rejected Personal Greeting I Stored Telephone Numbers I Weekly Availability Schedule VOICE MAIL FEATURES I Answer Machine Emulation I Auto Conversation Record I Auto Forward I Auto Log In I Auto Message Play I Broadcast I Cal...

Page 22: ...I Message Delete I Message Delivery Options I Message Fast Forward I Message Forward With Append I Message Length Controls I Message Pause I Message Play Order I Message Replay I Message Reply I Message Retention Time by Subscriber I Message Retrieve I Message Rewind I Message Save I Message Send I Message Scan I Message Skip I Message Undelete I Message Waiting Light Indication I Multiple Subscri...

Page 23: ...Up and Restore I Default Operation I Password Security I Programming On Site Or Remote Some units require an external modem for Remote Programming I Subscriber Administration I Subscriber Database I System Reports I Voice Prompted Programming I Voice Studio AUDIOTEX FEATURES only available on the SVMi 8E and SVMi 16E I Audiotex I Audiotex Librarian I Automatic Announcement Delete I Announcement Re...

Page 24: ...Selected Delivery I Compound or Multiple Documents I Document Librarian I Guaranteed Fax I Voice Labels VOICE FORM QUESTIONNAIRE Q A FEATURES I Multiple Response Destinations I Playback Header Prompt I Team Transcription I Unlimited Questions I VoiceForm Software Features 3 5 ...

Page 25: ...on can have in one SVM SVMi E Series system an extension num bered 123 a mailbox numbered 123 and an announcement numbered 123 In addition the SVM SVMi E Series can distinguish between variable length identification numbers beginning with the same digit such as extension number 1 or 12 or 1234567890 Individually Defined Mailboxes and Extensions Extensions and Mailboxes are separate and independent...

Page 26: ...t not normally available with third party Voice Mail Auto Attendant systems Recordable System Prompts Although the SVM SVMi E Series contains all the spoken prompts to provide an operational system some people may want to add or record some additional prompts This can easily be done using the built in voice studio Any prompt in the system can be re recorded Schedule Table The schedule table automa...

Page 27: ...ur operator does not pick up Overflowed calls may be routed to either a mailbox or the main company prompt Interruptible Voice Prompts At any time during an announcement or greeting callers may dial a selection and the SVM SVMi E Series will immediately respond It is not necessary to listen to all the options if you are a power user and know what you are doing Maximum Greeting Length The maximum g...

Page 28: ...Blocking the subscriber is prompted to indicate how long blocking is to remain active This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date for hour and minute or until further notice Call Forwarding Forward All Calls allows a subscriber...

Page 29: ...can press other digits to Reject Redirect or record a real time greeting that plays immediately to that caller Hold for Busy Station The SVM SVMi E Series may be enabled to allow callers to hold for a busy station When a caller elects to hold the SVM SVMi E Series places the caller in a Hold Queue If additional callers attempt to reach the busy extension and they choose to hold they can be informe...

Page 30: ...e SVM SVMi E Series The system administrator can authorize the Call Screening feature per subscriber Call Screening must be authorized to have a Call Screening Greeting Stored Telephone Numbers A subscriber can store up to five telephone numbers where they can usually be reached this simplifies the follow me feature as it allows the subscriber to quickly activate commonly used set tings Weekly Ava...

Page 31: ...corded any mailbox settings that would normally effect maximum message duration are ignored Note Call Record utilizes the conference feature The number of people who can use the CR feature simultane ously is limited to the number of available conference circuits in the system Warning Before using this feature make sure that you are not violating any state or federal laws Some states require that t...

Page 32: ...r s current availability schedule for a day of the coming week for Monday through Sunday or for a specific date for hour and minute Also for any message not yet delivered a sub scriber can review modify and discard future delivery messages sent but not yet delivered Group and Sort Messages Prior to Play A subscriber can group for playback either new or saved messages Grouping categories are Urgent...

Page 33: ...s may be replayed as many times as you like Message Reply When listening to your voice mail messages you may press one key to automatically leave a mes sage for the person who left you a message this call return feature may always be used for internal calls and also outside calls if Caller ID is received and the feature is allowed by the system administrator A subscriber may reply to a message sen...

Page 34: ...Multiple subscribers may simultaneously logon to the same mailbox and access messages All mailbox functions are available to each subscriber Message playback is distributed The first subscriber logged on will hear the first message The second subscriber will first hear the second message and can access the first message after subscriber 1 is finished The mailbox continues to be available to receiv...

Page 35: ...f the sub scriber elects not to retrieve the caller the subscriber can go about listening to other messages while that caller finished leaving them a message Return Receipt Certified Messages A subscriber may request to be notified when the recipient listens to a message After the message has been delivered and played back by the recipient a confirmation receipt is placed in the new message queue ...

Page 36: ...ore The customer database can be saved and restored at a later date This is useful in a num ber of maintenance scenarios Additional hardware is necessary to accomplish this Default Operation The SVM SVMi E Series is designed to be in operation as soon as it is installed Password Security All administration is under password control to prevent unauthorized access Programming On Site Or Remote By lo...

Page 37: ...ic Announcement Delete Time sensitive Announcements can be automatically deleted from an audio tex library An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays The days automatic delete counter is reset to 0 days each time the Announcement plays The plays automatic delete counter is not reset for example if set to 225 plays the SVMi 8E SVMi 16E will delete the Announceme...

Page 38: ...l with NO attachments notifying you that you have a Voice and or Fax Mail Message in your Voice Mail Box Licenses The SVMi 8E and SVMi 16E both come with 5 assignable E Mail Gateway users Unlimited User Licenses can be purchased I Unlimited user license is still based on Mailboxes The SVMi 8E is only available with 1000 Mailboxes so the Unlimited E Mil Gateway User License will be limited to 1000 ...

Page 39: ...multiple mail boxes Any part of a caller s response may be distributed among several mailboxes For example a VoiceForm ses sion might be designed to process customer orders Portions of the caller s responses could be sent to an accounting mailbox for credit approval while the rest of the responses are routed to a shipping department mail box to expedite the order Playback Header Prompt Each respon...

Page 40: ...notice of the malfunction to an authorized Samsung Dealer within the warranty period and not later than 30 days after the date of the malfunction whichever occurs first If the USER is unable to identify an authorized Samsung Dealer USER must provide written notice of the malfunction including proof of the date of purchase of the equipment and the serial number of the malfunctioning Product to Sams...