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English
Other Information
Issues
Solutions and Explanations
No Picture, No Video
The TV won’t turn on.
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
POWER
button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to “The remote control does not work” below.
The TV turns off automatically.
• Ensure the
Sleep Timer
is set to
Off
in the
System
menu (p. 31).
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
There is no picture/Video.
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should be connect
to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the
SOURCE
button on the TV remote.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
• Make sure the Antenna cable is connected securely.
• Please try
Plug & Play
(Initial setup) to add available channels to the channel list. Go to
MENU
-
System - Plug & Play
(Initial setup) and wait for all available channels to be stored (p. 15).
• Verify the Antenna is positioned correctly.
The picture is distorted: macro block error
small block, dots, pixelization
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture won’t display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or adjust the
volume.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly (p. 27).
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV
Signal Information
is unavailable
in the Self Diagnostic Test menu.
• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 35).
The TV is tilted to the side.
• Remove the base stand from the TV and reassemble it.
There are difficulties assembling the stand
base.
• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a
magnetized screw driver.
