4-1-4. Network
<TV>
<Router>
<Internet>
TV to Router "Failure"
Check
Network Status
(TV
Router
Internet
)
Wired & Wireless MAC Address
•
in Customer Support Menu.
No Wired MAC Address
√
: Replace Main Board.
No Wireless MAC Address
√
: Module cabling & voltages from Main Board.
If operating voltages are OK but signal missing.
√
Replace WiFi Module (WiFi/Bluetooth Module).
•
Proper
•
security passcode
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
√
Try another source (Hot spot or Test Router).
•
Check related Bulletins.
√
Check
√
Factory Mode
→
SVC
→
Info
→
WiFi Error Count
(replace module for high error counts).
Router to Network "Failure"
Check
Network Status
(TV
Router
Internet)
Instruct the customer the TV has proper connection to the router and is likely OK.
•
Check other devices using network are OK. If they test OK this does not mean the TV should be working.
√
Try another source (Hotspot) to test/show TV Network operation.
•
4-9
4. Troubleshooting
Summary of Contents for UE40KU6100W
Page 13: ...3 9 3 Disassembly and Reassemble Description Picture Description Panel Rear Side ...
Page 80: ...2 14 2 Product specifications 2 3 NEW Key Features 2 3 1 16 New UI Smart Hub APPS Service ...
Page 82: ...2 16 2 Product specifications 2 4 1 123 Key 2 4 2 EXTRA Key ...
Page 93: ...PANEL If Noisy 1 Panel defective 4 7 4 Troubleshooting ...
Page 99: ...WI FI VDDO OFF ON reset timing WI FI VDD33 ON reset timing 4 13 4 Troubleshooting ...
