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Troubleshooting Internet Connectivity Issues
If the Internet is not accessed, find solutions.
Troubleshooting wired Internet connectivity issues
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After referencing the following content, troubleshoot the wired Internet connection issue. If the problem
persists, contact your Internet Service Provider.
No network cable found
Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned on. If
it is on, try turning it off and on again.
IP auto setting failed
1.
Do the following or configure the
IP Settings
manually.
2.
Make sure that the DHCP server is enabled on the router, and reset the router.
Unable to connect to the network
1.
Check all
IP Settings
.
2.
Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
Connected to a local network, but not to the Internet
1.
Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.
Check the DNS values in
IP Settings
.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
