The picture is black and white.
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1 on the TV.
When changing channels, the picture
freezes or is distorted or delayed.
y
If connected to a cable box, please try to reset it. (Reconnect the AC cord and wait until the cable box reboots. It may take
up to 20 minutes)
y
Set the output resolution of the cable box to 1080i or 720p.
Sound Problem
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
(Go to
MENU
-
Support - Self Diagnosis - Sound Test
)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low at
maximum volume.
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there is no sound.
y
If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s
audio option to HDMI when you have a HDMI connected to your TV).
y
Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an inappropriate
noise.
y
Check the cable connections. Make sure a video cable is not connected to an audio input.
y
For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.
y
Perform the
Sound Test
as explained above.
No Picture, No Video
The TV will not turn on.
y
Make sure the AC power cord is securely plugged into the wall outlet and the TV.
y
Make sure the wall outlet is working.
y
Try pressing the
POWER
button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to ‘Remote control does not work’ below.
The TV turns off automatically.
y
Ensure the
Sleep Timer
is set to
Off
in the
Time
menu.
y
If your PC is connected to the TV, check your PC power settings.
y
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
y
When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes if there
is no signal.
There is no picture/video.
y
Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).
y
Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For
example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.
y
Make sure your connected devices are powered on.
y
Be sure to select the TV’s correct source by pressing the
SOURCE
button on the remote control.
y
Reboot the connected device by reconnecting the device’s power cable.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
y
Make sure the coaxial cable is connected securely.
y
Please try Auto Program to add available channels to the channel list.
go to
MENU
-
Channel
-
Auto Program
then select
Auto
and make sure the correct Cable TV signal type is set in the
menu. There are 3 options. (
STD
,
HRC
and
IRC
)
y
Verify the antenna is positioned correctly.
No Caption on digital channels.
y
Check the Caption Setup menu. Try changing
Caption Mode Service1
to
CC1
.
y
Some channels may not have caption data.
The picture is distorted: macroblock, error,
small block, dots, pixelization.
y
Compression of video contents may cause picture distortion. Especially on fast moving pictures such as sports and action
movies.
y
A weak signal can cause picture distortion. This is not a TV problem.
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers with
Component cable connection.
Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has
a grounding issue. Replace the Component video cables with an HDMI connection.
The picture will not display in full screen.
y
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
y
Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.
y
Adjust the picture size option on your external device or change the TV to full screen.
The remote control does not work.
y
Replace the remote control batteries with correct polarity (+/–).
y
Clean the transmission window located on the top of the remote control.
y
Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
does not turn the TV on or off, or adjust
the volume.
Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the
SAMSUNG TV code.
A “
Mode Not Supported
” message
appears.
Check the supported resolution of the TV and adjust the external device’s output resolution accordingly. Refer to resolution
settings in this manual.
Caption
on the TV menu is greyed out.
y
You cannot select
Caption
in the TV menu when watching content from a device connected via HDMI or Component.
y
Caption
must be activated on the external device.
There is a plastic smell from the TV.
This smell is normal and will dissipate over time.
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