12. Warranty Information
SAMSUNG BRAND PRODUCTS
LIMITED WARRANTY TO ORIGINAL
PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG
and delivered new, in the original carton to the original consumer purchaser,
is warranted by SAMSUNG against manufacturing defects in materials and
workmanship for period of: (90 Days Parts and Labor for Commercial Use)
Categories
Parts
Labor
Size
Service
LCD/LED TV
1 Year 1 Year
42"
and Larger
*Include 40"
UHD Model
Carry-In or In Home
40"
and Smaller
Carry-In
Plasma Display 1 Year 1 Year
All
Carry-In or In Home
3D Glasses
1 Year 1 Year
–
Carry-In or Pick up
This limited warranty begins on the original date of purchase, and is valid
only on products purchased and used in the United States. To receive
warranty service, the purchaser must contact SAMSUNG for problem
determination and service procedures.
Warranty service can only be performed by a SAMSUNG authorized service
center. The original dated bill of sale must be presented upon request as
proof of purchase to SAMSUNG or SAMSUNG's authorized service center.
SAMSUNG will repair or replace this product, at our option and at no
charge as stipulated herein, with new or reconditioned parts or products if
found to be defective during the limited warranty period specified above. All
replaced parts and products become the property of SAMSUNG and must
be returned to SAMSUNG. Replacement parts and products assume the
remaining original warranty, or ninety (90) days, whichever is longer.
Certain products are eligible for In-home service at Samsung’s discretion.
To receive in-home service, the product must be unobstructed and
accessible to service personnel. If during in-home service, repair cannot
not be completed, it may be necessary to remove, repair and return the
product. If in-home service is unavailable, SAMSUNG may elect, at our
option, to provide for transportation of our choice to and from a SAMSUNG
authorized service center. Otherwise, and for 37" and smaller LCD/LED TV,
transportation to and from the SAMSUNG authorized service center is the
responsibility of the purchaser.
This limited warranty covers manufacturing defects in materials and
workmanship encountered in normal, and except to the extent otherwise
expressly provided for in this statement, noncommercial use of this
product, and shall not apply to the following, including, but not limited to:
damage which occurs in shipment; delivery and installation; applications
and uses for which this product was not intended; altered product or
serial numbers; cosmetic damage or exterior finishes; accidents, abuse,
neglect, fire, water, lightning or other acts of nature; use of products,
equipment, systems, utilities, services, parts, supplies, accessories,
applications, installations, repairs, external wiring or connectors not
supplied or authorized by SAMSUNG which damage this product or
result in service problems; incorrect electrical line voltage, fluctuations and
surges; customer adjustments and failure to follow operating instructions,
cleaning, maintenance and environmental instructions that are covered
and prescribed in the instruction book; reception problems and distortion
related to noise, echo, interference or other signal transmission and
delivery problems; brightness related to normal aging, or burned-in images.
SAMSUNG does not warrant uninterrupted or error-free operation of the
product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED
AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS
STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO
THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL
NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE
USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND
EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST
SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER
ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS
AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR
INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT CAUSED
DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED
WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE
AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts,
or the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary
from state to state.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660-2112
1-800-SAMSUNG 726-7864 – www.samsung.com
The benefits of this Limited Warranty extend only to the original
purchaser of Samsung products from an authorized Samsung reseller.
THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY SAMSUNG
PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS OR
RETAILERS, EXCEPT IN STATES WHERE SUCH RESTRICTION MAY
BE PROHIBITED. For a list of Samsung authorized retailers, please go
to: http://www.samsung.com/us/peaceofmind/authorized_resellers.
html.
IMPORTANT WARRANTY INFORMATION REGARDING
TELEVISION FORMAT VIEWING
Standard screen format televisions with aspect ratios of 4:3 (the
ratio of the screen width to screen height) are primarily designed
to display standard format full-motion video.
The images displayed on them should primarily be in the standard 4:3
ratio format and be constantly moving. Displaying stationary graphics
and images on-screen, such as the dark top and bottom letterbox
bars (wide screen pictures), should be limited to no more than 15% of
the total television viewing per week.
Wide screen format televisions with aspect ratios of 16:9 (the
ratio of the screen width to screen height) are primarily designed
to display wide screen format full-motion video.
The images displayed on them should primarily be in the wide screen
16:9 ratio format, or expanded to fill the screen if your model offers
this feature, and constantly moving. Displaying stationary graphics
and images on screen, such as the dark side-bars on non-expanded
standard format television video and programming, should be limited
to no more than 15% of the total television viewing per week.
Additionally, viewing other stationary images and text such as stock
market crawls, video game displays, station logos, web sites or
computer graphics and patterns, should be limited as described
above for all televisions. Displaying any stationary images that exceed
the above guidelines can cause uneven aging of LED Display Panels
that leave subtle, but permanent burned-in ghost images in the
television picture. To avoid this, vary the programming and images,
and primarily display full screen moving images, not stationary
patterns or dark bars. On television models that offer picture sizing
features, use these controls to view the different formats as a full
screen picture.
Be careful in the selection and duration of television formats
used for viewing. Uneven aging as a result of format selection
and use, as well as other burned-in images, is not covered by
your Samsung limited warranty.
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