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Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.
com/support or call Samsung Customer Service.
Issues
Solutions and Explanations
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the
energy efficiency features.
Disable
Energy Saving
(
System
>
Eco Solution
>
Eco Sensor
) and/or
Energy Saving
(
System
>
Eco
Solution
>
Energy Saving
) and check again.
Component Connections /Screen Color
If you find that the color on your Samsung television screen is not correct or the black and white colors
are off, run
Self Diagnosis
(
Support
>
Self Diagnosis
>
Picture Test
).
If the test results are negative, check the following: Are the TV's video input connectors connected to the
correct external device video output connectors?
Check other connections as well. If the TV is connected to an external device via a component cable,
check that the Pb, Pr, and Y jacks are plugged into their proper connectors.
Screen Brightness
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting
the following settings first.
Navigate to
Picture
and adjust
Backlight
,
Contrast
,
Brightness
,
Sharpness
,
Color
,
Tint (G/R)
and
other picture quality adjustment settings.
Auto Motion Plus
/Blur
If you find that there is a blur or “ghost” shadow to the images on your television screen, you might be
able to correct the issue using
Auto Motion Plus
(
Picture
>
Picture Options
>
Auto Motion Plus
).
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency features.
Check if
Sleep Timer
(
System
>
Time
>
Sleep Timer
) has been enabled.
Sleep Timer
automatically
turns off the TV to save energy after a specified period of inactivity. If the Sleep Timer has not been
enabled, see if
No Signal Power Off
(
System
>
Eco Solution
>
No Signal Power Off
) or
Auto Power
Off
(
System
>
Eco Solution
>
Auto Power Off
) has been enabled.
Trouble Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on.
If you find that you are having problems powering on your Samsung television, there are a number of
things to check before calling the service department.
If the power cord is connected properly and the remote control is operating normally, the problem might
be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna
connection or turn on the cable/satellite box.
Stand Assembly
If you have any trouble assembling the stand first, review Quick Start Guide.
Cannot Find a Channel
Re-run
Setup
(Go to
Menu
>
System
>
Setup
) or run
Auto Program
/
Auto Tuning
(applicable models).
(Go to
Menu
>
Broadcasting
>
Auto Program
/
Auto Tuning
(applicable models).
Troubleshooting and Other Information
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2013-08-07 �� 11:44:01
