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The problem
Try this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run
Auto Program
(
Settings
Broadcasting
Auto Program
).
The TV image does not
look as good as it did in
the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
is broadcasting HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Air/Cable Antenna Connection: Try HD channels after running the
Auto Program
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are connected
to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the
picture is not bright
enough.
Go to
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Color
settings.
See if
Power Saving Mode
(
Settings
General
Eco Solution
Power Saving
Mode
) has been enabled.
Try resetting the picture. (
Settings
Picture
Expert Settings
Reset Picture
)
There is a dotted line on
the edge of the screen.
Change
Picture Size Settings
to
16:9 Standard
.
The picture is black and
white.
If you are using AV, analog equipment, disconnect the adapter from the Component (Blue)
input jack on the TV and connect it to the AV In (Yellow) input jack.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
