4-1-2. Testing the Sound
MENU
Support
Self Diagnosis
Sound Test
Try Now
Before you review the list of problems and solutions below, make sure that the
TV Sound Output
menu item is set to T
V
Speaker
, and then listen to the speakers again. If the TV still does not play audio,run the
Sound Test
. The
Sound Test
uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is
distorted, there may be a problem with the TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound
Test melody without distortion, there may be a problem with an external device. Please check the connections. If the
problem persists, refer to the external device’s user manual.
The Problem
Try this!
There is no sound or the
sound is too low at maximum
volume.
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)
connected to your TV.
The picture is good but there
is no sound.
Set
Sound
>
Speaker Settings
>
TV Sound Output
to
TV Speaker
.
If you are using an external device, check the device’s audio output option. (For
example, you may need to change your cable box’s audio option to HDMI if the
box connected to your TV is using an HDMI cable.) To listen to the computer sound,
connect the external speaker to the computer’ s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
The speakers are making an
odd sound.
Make sure that the audio cable is connected to the correct audio output connector
on the external device.
For antenna or cable connections, check the signal information. A low signal level
may cause sound distortions. Run
Sound Test
(
Support
>
Self Diagnosis
>
Sound
Test
).
4-3
4. Troubleshooting
